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R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations.

Published byBarrie Ellis Modified over 8 years ago

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Presentation on theme: "R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations."— Presentation transcript:

1 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Agenda Why Automate Beginning Momentum Benefits ROI Current Integrations Flow Examples Current State Key Learning's Future Plans Questions

2 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Why did we go down the automation path? More operational work than FTE’s to complete it High Level P1/P2 Incidents Increase Quality Lift Operational Maturity Enable staff to focus on strategic initiatives Why Automate

3 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Why HP Operations Orchestration? We needed a platform that could: Easy to Use Standard code repository with backup and redundancy Standardised documentation Standardised scheduling platform Application integration using web services Retained IP, that may have been lost by individuals scripting We spent over $100K with an external vendor within 12 months using this tactical automation method. The automation ideas continued to grow however the budget didn’t, it was clear this approach wasn’t sustainable Why Automate

4 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Beginning Our Scenario No experience with the automation platform No official courses or user forums Best practice documents didn’t exist Our Goal Implement OO as the corporate automation solution

5 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Beginning Initial Challenges Learning Curve Lack of an automation attitude/mindset Our Solution Become expert in the platform Engage teams and showcase OO Identify frequent mundane tasks that operational teams perform and automate them. Request tasks to automate

6 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Momentum Confidence and proficiency in the platform Performing Critical integration pieces with our ticketing, event management and change management applications A shift in attitude, automation becoming a priority Teams were now engaging us for automation requests

7 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Benefits FlowCostMTTR Incident Avoidance Quality Pre Automation Post Automation Software Deployment Lifecycle Up to 3 days (depending on consultant workload) within 15 minutes (From Request to Deployment) Security Patch Management 1 FTE 20 mins per/server No Manual Intervention Required Application Health Checks 1 FTE 120 mins No Manual Intervention Required Event Management Raise a Ticket Improved Content & Incident triage Server Restarts 1 FTE 15 minutes Flexibility Integration into Ticketing Auto Ticketing (other systems) 5 minutes At least 50 per day

8 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Return on Investment (ROI)

9 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Return on Investment (ROI)

10 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Current Integrations Web Service Integrations (WSDL) Serena Team Track CA Unicentre Service Desk Out of the box integrations Microsoft MOM SCOM SCCM Active Directory SQL PowerShell Operating System Citrix Vmware/ESX

11 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Flow Examples Server Decommissioning Process

12 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Flow Examples Server Decommissioning Process

13 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Flow Examples Delete Virtual Machine

14 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Flow Examples Server Decommissioning Process

15 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Flow Examples Software Deployment Process - Internet Explorer

16 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Current State The scheduling and automated install of MS Security Patches across our server fleet – approx. 600 p/m (7200p/y) Automated Server Provisioning Service. Multiple Health Checks taking corrective action where required. Automated end to end software deployment and account configuration Event Management Auto Ticketing Performs the responsibilities of approx. 8-10 FTE’s Commissioning50 p/m Decommissioning30 p/m Rebuild10 p/m

17 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Key Learning's Dedicated people who are passionate about automation Adhere to best practices Global System Properties Automate in a phased approach Educate tool administrators on critical automation components Flow Maintenance Keep your flow design simple – break it up with reusable sub flows

18 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Future Plans Service Oriented Framework o Stand up Environments o Provision Accounts Automate all level 1 support of Event Management Escalations Automate all software deployment Integration into oncall systems And the list goes on…

19 R0 G74 B141 R221 G221 B221 R114 G114 B114 R0 G93 B91 R165 G33 B53 R207 G151 B27 CO PowerPoint colour palette RGB breakdown R189 G208 B238 HP Operations Orchestration - Our Journey Questions?

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