1. Joint Personnel Support Unit (JPSU) Post deployment support
Commander Lucille Boettger
Director Casualty Support Management 2
31 September 2010

2. Outline Joint Personnel Support Unit Provision of services Questions
to all injured and ill Canadian Forces members and former members, their families and the families of the deceased
Questions

3. Casualty Support in the Canadian Forces
1998:
Standing Committee On National Defence and Veterans Affairs
2008:
Chief Military Personnel Symposium on Care of the Injured
2006:
Introduction of the New Veterans Charter
2001:
Implementation of CF Case Mgt program
1999:
Stand-Up of Joint DND-Veterans Affairs Canada Centre
2007:
Stand-Up of Casualty Support Detachments
2009:
Creation of the Joint Personnel Support Unit (JPSU)
2001:
Operational Stress Injury Social Support (OSISS)
The background and historu to the JPSU, DCSM.
Goes back to SCONDVA recommendations, gaps in service in looking after our ill, injured and their families.
Standing Committee On National Defence and Veterans Affairs (Canada)
As a result of SCONDVA, the Centre was stood up, partnered with then DCSA and VAC in Handful of staff at DCSA who tried to do it all and who worked very closely with VAC staff embedded in the Centre.
Great strides here to assist members and to advocate on their behalf.
DCSA grew to include casualty support, Transition Assistance Services, Social Worker, and later OSISS in At the same time, HS started their CF Case Management programme. Today, we work very closely with Case Managers across the CF.
DCSA greatly assisted in clsoing the gap but there was not enough staff or support to close the gap.
In Apr 06, the New veterans Charter was announced which brought about more questions and concerns for the ill and injured member who did not fully grasp the changes.
In Sep 07, DCSA established 11 Cas Sp Detachments across the country, as it turned out they were like the pilot for the JPSU. The 20 lose cannons as Wayne Quinn refers to them as did an incredible job, in rpoviding service and programmes across the CF. They were our presence out there but again an inadequate # of staff and inadequately equipped to handle all of the issues and cases out there.
Much debate over the next 18 mos as how to proceed from there. CMP decided to stabd up a Cas Sp Unit In Edmonton as a trial last Jun. CMP Symposium told the story in detail as to the gaps and problem areas and the need for more support, awareness of what is avaiable in terms of perocesses, programmes, benefits etc. Members complained of the VAC quagmire they had to work thru as did their family members. All SMEs recommended a multi-disciplinary approach to closing the gap and the need to work together a sa team and the requirement tfor awareness, outreach and advocacy on behalf of the members. Casulaty tracking was a big concern, members lost thru’ the cracks….
The requirement became clear and the gaps could not be overlooked…..
Then throughout the Fall of 08 DCSM tasked to carry on with JPSU construct…..It was a crazy Fall to say the elast…..More on this when I disucc implementation alter.

4. Joint Personnel Support Unit
MND announcement
2 March 2009, Halifax

5. MISSION STATEMENT
Through an integrated and individual-centric service delivery model, ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Forces members and former members, their families and the families of the deceased

6. JPSU – GUIDING PRINCIPLES
Joint DND/CF and VAC service delivery model
Provide standardized, consistent personal and administrative support to CF personnel, veterans, families and the families of the deceased
One-Stop-Service with walk in services
Provide ability for local Unit COs to focus on operational imperatives
Individual-centric service delivery model for ill and injured personnel

7. 24 Integrated Personnel Support Centres (IPSC)
JPSU Structure
CF Regular Force Unit, Headquarters in Ottawa
Eight regions, each commanded by an Officer Commanding
24 Integrated Personnel Support Centres (IPSC)

8. to the local Commanders
Joint Personnel Support Unit
STRUCTURE
Regional
OSISS Coord
Regional element
RAFS
IPSC
Responsiveness
to the local Commanders 8

9. Joint Personnel Support Unit Provision of Services
Outreach & education services to all ill and injured members and their families
Total outreach activities averages out to 54 JPSU briefings a month across the country
Training of approx 1,100 Assisting Officers per year
Centralized tracking of all personnel supported for as long as required
Currently providing support to 2,946 individuals
Standardized Support Platoon operation and levels of service across the country
The JPSU has assumed command and control of 696 Regular Force personnel and 45 Res Force personnel
Transition services
Priority Entitlement for the Public Service (approx 250 applications per year)
Priority Hiring for spouses of fallen members (new program)
Vocational Rehab Program for Serving Members (VRPSM)
Initiatives: Entrepreneurship Bootcamp/Based in Business Memorial University
Statistics:
Transition Services: Approx 4000 phone calls per year providing advice on transition service

10. Joint Personnel Support Unit Provision of Services
Standardized Return to Work program with dedicated staff
Approx 595 personnel currently on Return To Work program
Many of these personnel are returned to full time duty and others move on to transition out of the Canadian Forces
Casualty administration and advocacy including accessibility to all services and assistance in navigating through complex network
Home adaptations/special needs equipment, Vehicle adaptations, Home assistance
Assistance through Funds (on average 60 requests a year to charitable organizations)
Family visitation Fund
Assisting Officers disengagement
72 families of the fallen are in receipt of support from the IPSCs Service managers across the country, therefore enabling Assisting Officers to return to their functions
Statistics:
Soldier On. Over 100 injured/ill CF pers and family members have benefitted from Soldier On since 2006

11. Walk-ins vs Supported 2,961 individuals are being actively supported by IPSC staff
Increased awareness of programs
and benefits
No one falls through the cracks
CF Casualty Tracking Includes:
casualty in accordance with the definition of casualty
Casualty Report (CAS REP)
Reserve Force Compensation or Extension of Class C benefits for a period of 30 days or more;
personnel posted to an IPSC Support Platoon
referrals for advocacy or assistance, requiring follow-up by IPSC Service Manager
referrals by the chain of command or a service partner
End September 2009 we were tracking 1315 members and by end Jul 2010 the number of casualties being tracked was at The preceding represents an increase of 1646 casualties being actively tracked within the past eleven months.
Walk-ins - This shows that the numbers are going down, however when these pers come in a second time for an appt or referral then they go into our tracking system if they fall under the criteria for tracking. You can see how the numbers of clients is going up.
Walk-ins. Average Walk in could take approx 10 minutes each x 10min = minutes/60 = 811 hours / 7 =116 per month / 4 weeks = 28.9 hours/week 28.9/5 days= 5.8 hours /day, an average of 4 svc staff, which means 1.5 hours spent by each service manager answering queries of walk ins per day.
To note, The client numbers being collected are not representative of the time that is required for individual cases.

12. Postings To The JPSU Retention
Formerly, retention was not possible for those who breached U of S and for whom a position did not exist
CMP has approved MMO positions to cover the gap
Work with career manager and local IPSC when gainful employment can be found for member when period of retention is possible

13. CF Return To Work Retention of experienced CF members, Reg and Reserve
Reintegration of CF members on long term sick leave and/or SPHL to workforce and/or transition
Help member & supervisor design effective plan (modified work plan) to facilitate early & safe RTW
Provide guidance to chain of command in order to apply RTW with fairness & consistency across CF at large

14. Programs and Policy achievements
New methodology for Home adaptations on new builds
Creation of Reserve SPHL
Support to untrained ill and injured CF pers
Career management Coord for ill and injured
Families of the fallen are in receipt of support from the IPSCs
Priority hiring status for spouses
Creation of RAFS positions – positive impact
Priority hiring status for spouses
While the benefit of priority hiring status for spouses was released from PS, and represented within DND by HR-Civ, it came about due to an observation made by a widow through an IPSC which is relative to the AO Disengagement process.
Positive impact in result of hiring the RAFS
Because of their services, over 10 sport-fit camps have been held in a variety of sports and 3 injured pers have passed their ExPress Test. This is in addition to all the promotion and awareness they provide including building bridges with intra and inter departmental service providers, in particular CF Health Services.

15. Reserve Force SPHL CO JPSU appointed CO SPHL
Reserve Force SPHL UIC 9933 (100 posns)
AR/MEL under DMCA’s authority
Management of Res F ill and injured personnel – JPSU HQ
Posting: Pers in receipt of RFC, on extension of Class C, or on VRPSM
Pers ill or injured non attribuable to service – assessment still ongoing
Unspecified posns.

16. Assistance through Funds
Name of Fund
Primary Purpose
DCSM Contingency Fund
DCSM Family Visitation Fund
CFPSA Military Families Fund
IMT Military Casualty Support Foundation
SISIP – Grant or Loan or LTD
Spectrum of Care
Veterans Affairs Canada
Legion – Poppy Fund
Military Family Resource Centre Fund
Royal Canadian Navy Benevolent Fund
Unit Funds – Canteen, Chaplains
The Canadian Hero Fund
Wounded Warriors
Fund of last resort
Expense travel assistance
Family related issues
Aid casualties of SDA/SDO
Relieve Financial distress
Medical Issues (serving member)
Programs/Benefits related to injury
Emergency assistance (food, bills)
At discretion of MFRC
General assistance (education)
At discretion of unit
Assist with education
Hospital comforts
New Mobility Compensation & Benefits Instr for 2008
Formalize existing practices

17. Casualty Administration and benefits
Condolence letters to families of deceased
Production of Casualty Notification Reports
Administrative investigation approval and closure
Next of Kin Travel benefits
Approve family travel for funeral/interment
Next of Kin trips to Afghanistan
Canadian Comfort Remembrance program
Provision of momentos to families of fallen soldiers (quilts, carvings, wallhangings)
Reserve Force Compensation and extension of service contracts
Compensation program for injury/illness attributable to military service; payable until declared fit to return to work, school or released
Statistics:
RFC: Disability Compensation 115 ongoing files/Class C ongoing 55 files. YTD payout $650k; increase of 225% since FY06/07
272 AI files currently underway CF-wide

18. “Maple Leaf” Quilt”
This quilt is called the « Maple Leaf » quilt. The block was designed specifically for the CCRP. The quilts are full sized, normally to fit a double bed. The reverse contains a special corner with the name of the quilting guild, name of the soldier to whom the quilt is dedicated, washing instructions and the appliqué heart with General Natynczyk’s signature.

19. Wildrose Scrollers
The Wildrose Scrollers provide to the NOK, a carved wooden portrait of their loved one. The family provides a photo of their choice, the Scrollers pattern the portrait and then scroll saw the image in a cherry wood finish. The reverse contains a tribute to the fallen soldier.
Le `Wildrose Scroller` fourni au PPP, un portrait gravé sur bois de leur bien-aimées.
La famille doit fournir une photo de leur choix, la photo sera superposé en methode Scroller, et une

20. Reserve Force – Compensation during a period of Injury, disease or illness.
It is a compensation for an injury, disease or illness and is payable when the disability continues beyond the termination of the class of Reserve Service during which it occurred. 20 20

21. In order to receive Compensation: Injury attributable to military svc
Must be on duty
Period of Incapacitation
Compensation will be paid at rate of pay at time of injury. Recent decision to extend pay raises to compensation (700 pers)
Full-time students receive compensation for loss of parade days and any part-time civilian employment the member would have reasonably pursued while going to school
Compensation is no longer payable when the Reservist:
resumes active participation in the Reserve Force ; or
capable of seeking gainful civilian employment if the Reservist was unemployed at the time of the injury;
Compensation is no longer payable when the Reservist:
is released from the Canadian Forces; and
refuses to accept reasonably prescribed medical treatment. 21 21

22. STAFFING A DISABILITY COMPENSATION REQUEST
The member is injured.
The CO orders an SI into the injury to determine if the injury is attributable to Military Service.
The CO appoints an Assisting Officer (usually the supervisor) to help the member complete the DND2398 and gathers all pertinent info in a timely manner.(CF 98, Medical Doctor's Statement, Civilian Employer's Statement, Accounting Officer's Statement).
When all info has been gathered and the DND 2398 is completed and signed off by the CO, it is forwarded up the Chain of Command for approval. (It is usually at this point that can slow down the process, to speed things up, a copy of the completed DND 2398 can be fwd to DCSM 2) 1. 22 22

23. Units employing mbrs during incapacitation period
Issues
Units employing mbrs during incapacitation period
Period of incapacitation not correctly identified
Time required for staffing a request
Understanding the benefits 23 23 23 23

24. Extension of Class C Service
For the purpose of effective reintegration into the workforce, all Res pers who sustain an injury or illness while serving on Class C Special Duty Service will be eligible for Ext of Class C up to a max of 24 months.
Applicable only to injuries/illness incurred in SDA or SDO
PRESENTLY APPROVING IN 3 AND 6 MONTH INCREMENTS.
EXPLAIN THE DIS COMP OPTION IF CLASS C HAS TERMINATED.
PLEASE DON’T WAIT UNTIL THE END OF THE CLASS C CONTRACT TO SEND THE REQUEST. IF YOU KNOW WELL IN ADVANCE, SEND THE REQUEST ASAP
Extension ceases when the MO declares and the Chain of Command agrees that the Reservist is:
Medically fit and able to return to duty;
Able to return to an educational institution; or
Able to return to civilian employment
Unit to send to DCSM 2 with following:
a. Member’s service particulars;
b. The Operation on which the Reservist was serving and confirmation that the individual was on Class C Special Duty Service at the time of the injury/illness;
c. The individual’s home unit and Class C employment unit;
d. End of actual Class C svc;
e. Confirmation of dates that MO has indicated as period of incapacitation; and
f. Brief description of injury or illness.
The members must direct all inquiries through the normal Chain of Command.
Ref: CANFORGEN 174/ Z NOV 07 24 24

25. Peer support Injured Soldier Network (ISN)
Peer support and Peer mentoring for the traumatically injured and recovering ill personnel
Encourage to live life without limitations
Promote empowerment
Use own experience to share advices
Operational Stress Injury Social Support (OSISS)
Peer support for members and families affected by Operational Stress Injuries
Assist with early intervention by encouraging individual to seek help earlier
Assist in treatment adherence
Peer and family outreach
Bereavement peer support
Provision of support to grieving families by trained volunteers; matched by relationship
25 trained volunteers
Statistics:
Total active peers OSISS: 1260 as at Apr 2010(491 families and 769 mil pers and veterans); 49 OSISS groups with 321 pers attending
Bereavement peer support: Total pers supported since 2006: 226; 70 active peers (still receiving support); 156 inactive

26. Joint Speakers Bureau
In collaboration with Director of Mental Health Training and Education
Model of joint development and delivery of Mental Health curriculum for Canadian Forces personnel; leadership and prevention focus including pre-deployment training
Key formula is credibility of educator team – combining operational and leadership expertise with specialist knowledge
Pre and post course evaluations consistently demonstrate statistically significant results in 3 main areas of stigma reduction, leadership confidence and improved knowledge of Mental Health
Statistics:
Period of Jan 09 - May 10, Total = 436 Events, educating approx CF Personnel

27. Soldier On – Sans Limites
Improve the quality of life of ill and injured military personnel and their families, through active participation and peer interaction in fitness, recreation or sport.
CF pers and civilians from across Canada and on Deployed Ops have contributed to raising in excess of $600,000K in donations
SOF handed-out in excess of $120,000K in grants to 45 injured/ill CF pers, former pers and their families 27

28. National Military Cemetery Beechwood Cemetery

29. Beechwood was declared a National Historic Site in 2001.
Established in 1873, Beechwood Cemetery is one of the oldest and largest cemetery in Canada, covering more than 65 hectares in central Ottawa.
Beechwood was declared a National Historic Site in 2001.
Development and oversight of NMC policies; Eligibility, headstone layout, LO support to NMC Ceremonial ; Format, scripts, liason and support to units/AOs, training for ceremonial functions, coord w/CFSU(O); Administrative; Develop/maintain web content and printed material; Manage applications and data base; Archival searches

30. Our Help Line 1-800-883-6094 To contact us
Director Casualty Support Management/
Commanding Officer Joint personnel Support Unit
Colonel Gerard Blais
Our Help Line