1. OUR FINAL SEMINAR OF THE TERM – BUILDING A CAREER Welcome to Unit 9

2. Review of unit reading material from textbook: Travel Career Development 8 th ed. Authors: Gagnon,P. & Houser, S.

3. Unit 9 The purpose of this unit is to prepare you to move forward and focus on your future career goals.

4. The action plan assess needs and preferences research job requirements research opportunities consider whether goal is appropriate begin job search develop resume network apply for jobs start a job consider possible training needs for advancement

5. Develop skills such as: Business communication skills Organization skills Time management Negotiating skills Understand trends and what customers want. Page 383-384

6. Develop planning and crisis management skills. Embrace cultural diversity Be able to manage change

7. Travel agencies and home based offices specializing in a niche. Air travel: ticket agent customer service, flight attendant, training instructor. What are some career options that you can think of? Page 385-389

8. Ground travel such as car rental rail travel Tourism and destination management: convention bureaus government tourists offices

9. Hotel industry: Lodging Gambling Spa resorts Online agencies and e-careers Cruise travel Land based personnel specializing in sales Onboard hotel or food service areas offering opportunities on the ship

10. Tours Tour guide And of course there is food service both commercial and non- commercial foods. Do you know the difference?

11. Food Service Commercial is food establishments that make money such as restaurants and concessions. Non-commercial is a secondary business to the specific business of a location: hospital, schools, prisons, business and industry cafeterias

12. What does ethics mean? Ethics: Following principles of proper conduct, professionalism, honesty, and integrity. Page 390-391

13. What areas in the industry pose concern for ethical behavior?

14. Ethical areas confidentiality, travel benefits, misrepresentation particularly in advertising, ticketing, reservations, selecting suppliers fiduciary; this involves how the client’s money is handled once it is in your possession. Page 390-394

15. References Gagnon, P. & Houser, S. (2005) Travel career development (8 th ed.). Canada: The Travel Institute

16. Last Seminar!