1. www.esd-toolkit.org supported by a local government initiative Improving together esd-toolkit Scottish TLC 26 th October Nicki Gill Sheila Apicella

2. supported by sharing nationally to improve services locally a local government initiative Welcome!!

3. supported by sharing nationally to improve services locally a local government initiative

4. supported by sharing nationally to improve services locally a local government initiative Getting to know you – In one sentence for each question, please say 1.Your name 2.Where you are from 3.Your role 4.What you would like to get from the day 5.What you would like for Christmas

5. supported by sharing nationally to improve services locally a local government initiative Community Maps in esd-toolkit

6. supported by sharing nationally to improve services locally a local government initiative Understanding your area

7. supported by sharing nationally to improve services locally a local government initiative Understanding your area

8. supported by sharing nationally to improve services locally a local government initiative Deprivation: red = more deprived Understanding your area

9. supported by sharing nationally to improve services locally a local government initiative Understanding your area Unemployment: red = areas of highest unemployment

10. supported by sharing nationally to improve services locally a local government initiative Single parent families: red = more families Understanding your area

11. supported by sharing nationally to improve services locally a local government initiative Experian Mosaic Groups

12. supported by sharing nationally to improve services locally a local government initiative Profile definition

13. supported by sharing nationally to improve services locally a local government initiative LA profile comparison – South Lanarkshire compared nationally

14. supported by sharing nationally to improve services locally a local government initiative Families in Poverty - Key Issues Single parents Families with children Low rise council homes Overcrowding High unemployment Semi-skilled trades Low incomes Debt problems Public transport Mass market brands

15. supported by sharing nationally to improve services locally a local government initiative Key Issues - Needs Disadvantaged – better life’s chances Low income – financial assistance Unemployment - employment Long term illness – improved health education / health care/medical treatment 1 parent families – multiple needs (financial assistance / learning & education / somewhere to live / support in Living Dependant upon the state - support in Living etc Very worried about becoming a victim of crime High likelihood of being a smoker – health advice Poor housing conditions – somewhere to live Low educational achievement - learning & education

16. supported by sharing nationally to improve services locally a local government initiative The “Needs” list in esd-toolkit http://doc.esd.org.uk/NeedList/1.01.html

17. supported by sharing nationally to improve services locally a local government initiative Families in Poverty – channel preferences

18. supported by sharing nationally to improve services locally a local government initiative How to find the media guide in esd-toolkit

19. supported by sharing nationally to improve services locally a local government initiative Customer Insight

20. supported by sharing nationally to improve services locally a local government initiative Compare your profile with other LAs to put your performance into context

21. supported by sharing nationally to improve services locally a local government initiative South Lanarkshire demographic near neighbours

22. supported by sharing nationally to improve services locally a local government initiative Put your performance into context Target group poor recycling Low educational achievement Low library usage What projects might help? Recycling / increase library use

23. supported by sharing nationally to improve services locally a local government initiative Customer profiling in esd- toolkit

24. supported by sharing nationally to improve services locally a local government initiative Customer Insight

25. supported by sharing nationally to improve services locally a local government initiative Channel shift

26. supported by sharing nationally to improve services locally a local government initiative How do you know if you have improved and do you understand attitudes? Survey profiling - Defining a central set of questions

27. supported by sharing nationally to improve services locally a local government initiative Survey profiling

28. supported by sharing nationally to improve services locally a local government initiative Public Sector Costs Revealed http://www.esd.org.uk/EsdEconomicCostsAndBenefits/List.aspx

29. supported by sharing nationally to improve services locally a local government initiative Benefit List in standards pages of esd-toolkit

30. supported by sharing nationally to improve services locally a local government initiative Further information Contact: sheila.apicella@esd.org.uk 07769 692989 For support: support@esd.org.uk