1. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 1 The six UTPA goals addressed by this Outcome Directed Planning map are:  Provide students with a quality educational experience that enables them to complete their educational goals in a timely fashion.  Become an outstanding research institution, emphasizing collaborative partnerships and entrepreneurship.  Enhance UTPA’s engagement with the community to meet challenges and maximize opportunities.  Collaborate with P-12 schools to enlarge the pool of applicants who are personally prepared and academically qualified for higher education.  Infuse Inter-American and global perspectives throughout the University community.  Optimize institutional effectiveness and efficiency consistent with high quality organizational standards. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

2. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 2 Goal Objectives Strategies Provide students a technology rich environment similar to the one in which they will live and work. Provide students with a quality educational experience that enables them to complete their educational goals in a timely fashion. (SLIDE 1)  Provide software site licenses for students.  Provide wireless in all UTPA buildings and surrounding grounds.  Provide computer-based training and short courses.  Pilot test off site student computing facilities.  Build common computer workspaces that facilitate collaborative workgroups.  Provide more self-service and attended support.  Facilitate student discounts for computers.  Provide student portal services.  Provide wireless handheld interfaces.  Provide Internet self- service based student information systems.  Provide lifetime email, blogging, chats and their successors.  Provide Internet communication with faculty.  Provide e-portfolios. Deliver Internet services to students. Support technology in teaching.  Train faculty in use of smart classrooms and technology in pedagogy.  Develop a one-stop help desk for students and faculty.  Deliver and support courseware for Internet course delivery.  Provide computer labs with hardware/software needed by faculty.  Support distance learning via video.  Prepare new bandwidth intensive technologies in teaching. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

3. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 3 Goal Objectives Strategies Support students in administrative and retention activities. Provide students with a quality educational experience that enables them to complete their educational goals in a timely fashion. (SLIDE 2) Prioritize IT projects that affect student processes.  Enhance on-line degree audit.  Develop departmental liaisons – “ask your Bronc expert”.  Develop a step-by-step online tutorial to aid students from registration to graduation and all major processes in between.  Provide faculty and advisors with more timely information about student progress.  Provide retention office with timely information and adequate technology.  Engage students on many levels to determine wants and needs.  Prioritize projects that benefit students.  Consider student impact and optimizing student experiences in all projects.  Add acceptance testing by students to project development cycle.  Work with academic departments to determine their priorities for students. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

4. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 4 Goal Objectives Strategies Change internal processes to facilitate, encourage, and nurture a research environment. Become an outstanding research institution, emphasizing collaborative partnerships and entrepreneurship. (SLIDE 1)  Collaborate with Academic Affairs Division to change entrenched processes related to research development.  Provide expert video services for researchers who need them for experiments and documentation of research results.  Provide cadre of developers and technical staff to assist researchers.  Create centralized liaison for researchers requesting IT resources. Provide adequate support staff to researchers through all phases of research projects. Achieve balance among compliance, achievement, and innovation.  Require a cost/benefit analysis.  Decide questions with broad input to avoid sub- optimizing.  Tolerate acceptable level of honest mistakes.  Prioritize based on University’s needs. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

5. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 5 Goal Objectives Strategies Become an outstanding research institution, emphasizing collaborative partnerships and entrepreneurship. (SLIDE 2) Provide infrastructure that will facilitate collaboration and growth among the research community.  Provide shared workspaces, website, and desktop video conferencing.  Provide videoconference connections to researchers who require collaborations with other institutions and agencies.  Implement showcase technology.  Provide faculty researchers with low cost access to a high performance computing cluster.  Ensure that UTPA has a local connection to the LEARN (Lone Star Education and Research Network) backbone.  Provide back-up systems designed and dedicated to the support of research efforts. Provide technology incentives to UTPA staff and faculty who conduct research.  Provide personal computing tailored to the needs of researchers. Develop working relationships with leading research entities.  Create workgroup within IT division which forms alliances with professional organizations and associations related to research activities. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

6. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 6 Goal Objectives Strategies Showcase IT technologies to the community. Enhance UTPA’s engagement with the community to meet challenges and maximize opportunities. (SLIDE 1)  Promote Information Technology (IT) services.  Attend technology related events.  Include ITprojects on our own website.  Coordinate with External Affairs as a way to promote IT technologies.  Update the technologies experts list.  Position IT services in UTPA marketing materials – wireless, etc.  Tell prospective students about IT services.  Make technology available for marketing UTPA – streaming video, kiosks, CDs. Promote IT services to students to enhance UTPA’s image.  Provide wireless access in each UTPA building and on campus grounds.  Provide lifetime University email to students.  Provide bandwidth to keep up with increased usage.  Provide residence halls with wireless Internet services.  Provide 24 hour public computing labs.  Increase helpdesk services to students.  Support services in dorms. Provide technology to promote publishing, collaboration, sharing.  Provide a Portal that enables secure collaboration with authenticated persons and controls access.  Host websites.  Provide file sharing.  Provide e-portfolios.  Provide web conferencing.  Provide instant messaging.  Provide blogging/online journals. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

7. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 7 Goal Objectives Strategies Enhance UTPA’s engagement with the community to meet challenges and maximize opportunities. (SLIDE 2) Improve the online experience of he community through portal.  Post documents covered by relevant federal and state open records laws in a publicly accessible area online.  Include “you might also find these useful” links on university web pages.  Provide multilingual technical support to students, staff and faculty.  Focus on usability of online services.  Emphasize relationships between provider and use.  Provide a multiplicity of contact methods.  Deliver information on-line for public accountability. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

8. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 8 Goal Objectives Strategies Provide IT support for departments and programs that target P-12 Schools. Collaborate with P-12 schools to enlarge the pool of applicants who are personally prepared and academically qualified for higher education.  Continue expanding services for concurrent enrollment.  Support specialized technologies that are directed at P-12 programs such as observation systems and interactive response technologies.  Provide support services to recruitment departments which identify and make contact with P-12.  Provide IT support for UTPA departments which prepare students for and administer pre-entry exams.  Establish and maintain community based UTPA computing facilities which are readily accessible by high school students and their immediate families.  Reward technologically sophisticated students for choosing UTPA.  Develop a traveling technology show to tour through the school districts. Provide IT related endeavors involving and encouraging P-12 participation. Provide means of communication with prospective students.  Assist promotional departments in the production of video productions that highlight UTPA. (i.e., commercials and promo videos).  Provide email accounts to prospective students to facilitate important communications.  Enhance web presence geared to P-12 students who are interested in UTPA. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

9. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 9 Goal Objectives Strategies Become a Center of Excellence for multi- language technologies. Infuse Inter-American and global perspectives throughout the University community.  Utilize skills of multilingual students to benefit UTPA while providing a broader learning experience for the student.  Engage the Modern Languages Department and other departments to assist.  Dedicate resources to infuse global perspectives.  Build relationships with other inter-American institutions.  Research and provide multilingual technologies.  Establish and promote a multilingual web presence.  Provide multilingual access to information on computer related needs and applications. Increase the cultural diversity of the Information Technology Division.  Utilize skills of multilingual students to benefit UTPA while providing a broader learning experience for the student employee.  Promote a program to employ foreign students in IT.  Collaborate with foreign university technology related issues like security or interconnectivity of telecommunication networks. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

10. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 10 Goal Objectives Strategies Optimize institutional effectiveness and efficiency consistent with high quality organizational standards. (SLIDE 1) Deliver basic services effectively and efficiently.  Operate effective campus network and external connections.  Provide hardware, software and support.  Provide Enterprise Resource Planning (ERP) software services (Banner, Oracle).  Provide email to students, staff and faculty.  Provide web page management.  Provide a secure computing environment.  Provide database and storage.  Provide self-service applications.  Develop business continuity plan based on risk analysis.  Provide server management.  Provide training and materials on use of services. Organize UTPA’s information and make it useful.  Develop data warehouse for UTPA.  Give all customers direct access to data via the Internet wherever possible.  Organize databases and make them consistent.  Ensure security of data.  Provide timely information for decision makers. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY

11. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY Approved by the Vice President for Information Technology January 4, 2006 11 Goal Objectives Strategies Optimize institutional effectiveness and efficiency consistent with high quality organizational standards. (SLIDE 2)  Expand desktop and helpdesk services.  Provide FAQs on all IT web pages.  Meet with advisory groups.  Visit more frequently with departments.  Conduct focus groups.  Provide professional development in communications techniques to IT Staff.  Control internal spamming. Communicate effectively with customers to identify, measure and address customers’ needs and wants. Recruit, retain and develop talent.  Provide telecommuting opportunities.  Pay competitive salaries.  Request that the institution consider pursing in its legislative agenda making the Optional Retirement Plan (ORP) available to more employees for recruitment and incentive purposes.  Create both technical and managerial career paths.  Keep staff interested and challenged.  Cross-train employees.  Provide opportunities and incentives to pursue degrees.  Provide training and professional development.  Identify employees’ interests and match them to needs.  Encourage reasonable risk taking. UTPA 2012: A STRATEGIC PLAN FOR THE DIVISION OF INFORMATION TECHNOLOGY