2. © 2015 TriZetto Corporation 2 Custom Solutions Maintenance Offering Eric Sommers

3. © 2015 TriZetto Corporation Custom Solutions Maintenance Offering 3 Maintaining your own Facets or QNXT custom solutions? TriZetto is now able to offer maintenance services on TriZetto-developed custom solutions thanks to Cognizant’s rich experience in this area. This revolutionary combination will provide services that manage TriZetto-developed code changes required due to Break Incidents or changes to the core software, such as an release deployment. Learn about our warrantied and guaranteed solution that will remove the hassle of code maintenance and give you the capacity to focus on what really matters – growing your business.

4. © 2015 TriZetto Corporation Current State Bug Fixes Release Deployment Remediation Major Enhancements/ New Request New Statement of Work Interruption to daily tasks Highly variable work effort Urgency to resolve High Risk Immediate business impact Minor Enhancements Breadth of technical expertise required Unpredictable work effort Competing resource priorities Requires fully allocated resources over an extended timeframe Deep level of technical expertise required Large effort Unpredictable custom solutions impact Maintaining obsolete code Other software platform remediation

5. © 2015 TriZetto Corporation TriZetto/Cognizant’s Engagement Maturity Model Staff Augmentation Service based Delivery Managed Services Optimized for Business Process based Service based Service Outcomes Business Outcomes Focus on Delivery SLA Maturity Business Outcome Calibration Diagnostics Focus on Outcomes Process Documentation No SLA’s Creation of Service Catalog Contract for Vendor Performance SLA’s Service and Project Ownership Service Mgmt. focus Service Integration Focus on Business relevance and Application Lifespan Contract for Outcome based SLA’s Mature SMO & TO Orchestration across IT, IT IS and BU. Ops Business SLA’s SLA Engineering FrameworkAVM Master Services CatalogEngagement Maturity Assessment Framework Progressive Transformation towards Managed Services will be enabled by.. 1 2 3 4

6. © 2015 TriZetto Corporation What is Managed Services Model? DimensionsStaff AugmentationService BasedManaged Services OwnershipClient Partner Program GovernanceClient Shared Project mgmtClientSharedPartner Service Level mgmtClient Partner Resource mgmtClientSharedPartner Business interaction mgmtClient Shared Risk mgmtClient Shared Contract mgmt Project level No SLAs T&M Annual No SLAs T&M/ FP Long term SLAs Fixed Price Risk/Reward Value Creation/ Thought Leadership LowMediumHigh Cost BenefitLowMediumHigh

7. © 2015 TriZetto Corporation Offering Description A contracted amount of hours per month to assist with any custom development and maintenance. Scope of Work Examples Analysis & Remediation of custom solutions for release deployments, defects and enhancements Custom solutions enhancements Includes SIT & Support for Client UAT for Remediated Custom Solutions Pricing Model Price is dependent on number of hours and FTEs contracted. Key Dependencies Staff Augmentation/ Service based Delivery Determination of staff augmentation model or project-based model 1/2 Option 1: Managed Capacity – Any Development and Maintenance Work

8. © 2015 TriZetto Corporation Offering Description Ongoing maintenance of TriZetto-created custom solutions. Scope of Work Examples Defect remediation and release deployment related remediation for TriZetto-created Custom Solutions SIT & support for client UAT for remediated TriZetto- created custom solutions Pricing Model Fixed annual fee based on cost of initial development Key Dependencies Client confirmation of custom developed code inventory Defined number of release deployments per year (minimum 1) Jointly planned release schedule Optional Flex Time: Additional resources can be available at a set rate for enhancements. 3 Managed Services Option 2: Managed Services - TriZetto-created Custom Solutions

9. © 2015 TriZetto Corporation Offering Description Ongoing maintenance of any custom solutions. Scope of Work Examples Defect remediation, release deployment related remediation and minor enhancements for all Custom Solutions SIT & support for client UAT for remediated all custom solutions Pricing Model Flexible pricing options based on initial assessment Key Dependencies Client confirmation of custom developed solution inventory Defined number of release deployments per year (minimum 1) Jointly planned release schedule Optional Flex Time: Additional resources can be available at a set rate for major enhancements. Option 3 : Managed Services – All Custom Solutions 3 Managed Services

10. © 2015 TriZetto Corporation Release Remediation Warranty Support Support What does the new model look like? Increased flexibility Highly scalable model Predictable expenditure Transparent line of sight between cost and services Alternative pricing models Limited risk Cost optimization Managed Services New Core Enhancement New LOB Bugs

11. © 2015 TriZetto Corporation 11 Thank You