1. AUSTRIAN SERBIAN TOURISM PROGRAMMES Uvod u Amadeus

2. AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Shareholder Structure Formed in 1987 by an alliance between: – Air France – Lufthansa – Iberia Airlines – Scandinavian Airlines System in order to speed up booking and selling of airline tickets Shareholder structure on July 11, 2013

3. AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus locations  Headquarters in Madrid, Spain  The central database is located at Erding, Germany  The development center is located at Sophia Antipolis (southwest of Nice), France. MadridErdingNice

4. AUSTRIAN SERBIAN TOURISM PROGRAMMES Global presence

5. AUSTRIAN SERBIAN TOURISM PROGRAMMES What is Amadeus?  IT company that develop business solutions for the travel and tourism industry  Operates globally in the travel and technology market Common / overlapping platforms & applications Common data centre Common customers Common sales & marketing infrastructure DISTRIBUTION BUSINESS Provision of indirect distribution services 711 airlines (over 420 bookable) 24 Insurance companies 50+ cruise and ferry lines 207 tour operators 110,000+ hotel properties 30 car rental companies 95 railways Travel providers Consumers/ General public Corporate travel departments Travel buyers Travel agencies Travel Management companies Business travel agencies Leisure travel agencies Online travel agencies Consolidators Single-site agency Travel search companies Airline sale offices and airline websites connected to Amadeus direct sell technology IT SOLUTIONS Including direct distribution technology

6. AUSTRIAN SERBIAN TOURISM PROGRAMMES Community-based platform Single data source Customer centric Automated and flexible Modular designed for change ReservationInventoryDeparture controle-Commerce A unique vision, from booking to boarding, designed around 5 core concepts Amadeus Airline IT solutions (Altéa)

7. AUSTRIAN SERBIAN TOURISM PROGRAMMES © 2011 Amadeus IT Group SA Amadeus IT solutions for hotels  Hotel Platform integrates:  Revenue Management System (RMS)  Computer Reservation System (CRS)  Property Management System (PMS)

8. AUSTRIAN SERBIAN TOURISM PROGRAMMES © 2011 Amadeus IT Group SA Rail IT  Internet distribution  Reservation  Pricing & fares  Schedule & Inventory  Kiosk  On-board  Revenue Management System

9. AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Functionalities Hands-on labs

10. AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Functionalities Objectives  Run Amadeus Platforms  Display Amadeus Information Pages  Encode and Decode  Display airline’s availability, schedule and timetable  Create a basic PNR  Add optional elements to the PNR  Retrieve and modify PNR

11. AUSTRIAN SERBIAN TOURISM PROGRAMMES CONNECTION TO AMADEUS Chapter 1 At the end of this chapter, you will be able to:  Have a good understanding of Production and Amadeus Training  Sign in/out  Home page At the end of this chapter, you will be able to:  Have a good understanding of Production and Amadeus Training  Sign in/out  Home page

12. AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Environments  There are two different environments in Amadeus: – Amadeus Production Environment to make real bookings for passengers – Amadeus Training Environment to learn and practice a separate system dedicated to deliver training

13. AUSTRIAN SERBIAN TOURISM PROGRAMMES Connection to Amadeus Training  To launch Amadeus Training: – Enter the URL: www.training.sellingplatformconnect.amadeus.com www.training.sellingplatformconnect.amadeus.com  Sign in: – Username: ______ Duty code: SU – Office Id: BEG1A0901 – Password: – Click on: Sign In.

14. AUSTRIAN SERBIAN TOURISM PROGRAMMES How to Sign Out

15. AUSTRIAN SERBIAN TOURISM PROGRAMMES Home Page  Navigation Panel  Main / Content Page

16. AUSTRIAN SERBIAN TOURISM PROGRAMMES Working with the Command Page  To access the Command Page (for cryptic entries) click on New Command Page  To see the system date, please enter the transaction code: DD – To check if you are in Training environment – If the current date is shown then you are not in training! – The date should be 5 weeks before current date (today’s date)

17. AUSTRIAN SERBIAN TOURISM PROGRAMMES Command page Shortcuts ActionEntry Move upF7 Move downF8 Clear screen without erasing previous entriesPause Clear screen while erasing previous entriesPause + Shift View and edit command historyAlt + right arrow

18. AUSTRIAN SERBIAN TOURISM PROGRAMMES AMADEUS INFORMATION SYSTEM - AIS Chapter 2 At the end of this chapter, you will be able to:  Explain Amadeus Information System  Find a list of topics available in AIS  Access to airlines’ information  Access to countries’ information  Access to airports’ information  Access to weather’ information At the end of this chapter, you will be able to:  Explain Amadeus Information System  Find a list of topics available in AIS  Access to airlines’ information  Access to countries’ information  Access to airports’ information  Access to weather’ information

19. AUSTRIAN SERBIAN TOURISM PROGRAMMES Amadeus Information System (AIS)  The AIS is a central source of reference information organised in categories, subjects, and pages  There are two types of information in AIS: – Information provided and maintained by Amadeus – Information provided and maintained by outside providers (e.g. Lufthansa)

20. AUSTRIAN SERBIAN TOURISM PROGRAMMES Display AIS main topics  To display a list of all topics in AIS, enter: GG AIS – GG (Go Go) – AIS consists of the category, subject and page  Scrolling Commands:

21. AUSTRIAN SERBIAN TOURISM PROGRAMMES Airline (AIR) Information  Airline information is maintained by each airline - not by Amadeus  To request general airline information page, enter: GG AIR  To request information for a specific airline, for example for Austrian Airlines Information Pages, enter: GG AIR OS  To request specific subject related to an airline, for example Procedures and Information on Baggage Items for Austrian Airlines Group, enter: GG AIR OS BAGSExercises – List info pages for Alitalia Airlines, enter: GG AIR AZ – Change language: GP;IT – Find Austrian office in Belgrade: GG AIR OS BEG – Lufthansa office in Belgrade: GG AIR LH BEG – What is free baggage allowance at the economy class for JAT Airways (JU)?

22. AUSTRIAN SERBIAN TOURISM PROGRAMMES Country (COU) Information  Country Information is maintained by Amadeus  To display the list of countries that start with the letter A, enter: GG COU A  To display information about specific country, for example Country information for Austria, enter: GG COU ATExercises – List public holidays in Austria – What are the main attractions in Austria? – What are the typical meals in Serbia (RS)? – Find info about accommodation in Montenegro (ME) – When does the international jazz festival in Croatia (HR) take place?

23. AUSTRIAN SERBIAN TOURISM PROGRAMMES Airport (APT) Information  Airport information is obtained from different airport authorities and/or airlines  For each airport, five subjects are available: – General information – Parking information – Check-in information (terminal name or number, and names of airlines departing and arriving from that terminal) – Airport facilities information (banks, lounges, post office, and other) – Ground surface transportation information (transportation services between airport and major cities)  To access the airport pages, enter: GG APT XXX (Where XXX stands for the airport code)

24. AUSTRIAN SERBIAN TOURISM PROGRAMMES Airport information  Exercises: – Display information about airports in London (LON) – Display information about Belgrade (BEG) airport, and answer the following questions: How much does the car parking per day cost? What are the opening hours of the duty free? – Display general information about Vienna (VIE) international airport, and answer the questions: How many kilometers are from the airport to the city? How much does a taxi cost? How long does the journey take? How much are the left luggage lockers? What are the opening hours of the post office?

25. AUSTRIAN SERBIAN TOURISM PROGRAMMES Additional info  Info about Amadeus in Serbia: GG AMA RS – Find info about Amadeus in Austria (AT)  Detailed information on type of access and function levels for the Amadeus Participating carriers: GG PCA – Look for the type of access for JAT Airways: GG PCA JU – Find access and function level for Austrian Airlines (OS)  Weather information for a specific city: GG WEA BEG – Obtain a 5-day weather forecast for Vienna (VIE)  List of all codes beginning with the letter W: GG CODE W  Help on every transaction code: HE