1. www.egi.eu EGI-InSPIRE RI-261323 EGI-InSPIRE www.egi.eu EGI-InSPIRE RI-261323 User Services Advisory Group Gergely Sipos EGI.eu User Community Support Team gergely.sipos@egi.eu

2. www.egi.eu EGI-InSPIRE RI-261323 USAG as a forum Discuss the development direction of user- related tools and services The plans must be driven by the requirements and recommendations collected from user communities Discuss the user requirement and recommendation gathering processes Help UCB to make informed decisions and to ratify valid plans

3. www.egi.eu EGI-InSPIRE RI-261323 USAG members Chair: –Leader of TNA3.3 task (NGI User Support Teams), Gergely Sipos/EGI.eu Secretary, Maria Dimou/CERN Representing the customers of user-facing services: –UCB Chair (i.e. CCO), Steve Brever/EGI.eu –Two VRC representatives selected by the UCB A representative from the HUCs: Jamie Shiers/CERN SA3 representative :Maria Girone/CERN Representing the developers and providers of user-facing services: –Training Services: David Fergusson/UEDIN –Application Database:, Marios Chatziangelou/IASA –VO Services: Ignacio Blanquer/UPV –GGUS helpdesk: Torsten Antoni/KIT –Operations Portal: Hélène Cordier/IN2P3 SA1 representative

4. www.egi.eu EGI-InSPIRE RI-261323 Requirement and recommendation gathering process TCB (SA2) End users User community coordination (NA3) Operations (SA1) UMD roadmap EMI EMI roadmap Update every 12 months Update every 3 months Technical services for users (TNA3.4) Operational tools for end users (JRA1, SA1) New/ improved services IGE IGE roadmap Service operators New / improved services Other technology providers Direct input from users More details: MS305 - User Feedback and RecommendationsMS305 - User Feedback and Recommendations https://wiki.egi.eu/wiki/Requirements_gathering_details

5. www.egi.eu EGI-InSPIRE RI-261323 Agenda Introduction to the EGI requirement gathering process run by NA3 Requirements and workplans of user tools: –Training services –Application Database –VO services –GGUS helpdesk –Operations Portal AOB –Actions for UCB –Next meetings