1. John Burke, City of Evanston, IL Michael Klein, Albany Parking Authority Bill Knobeloch, City of Madison, WI Mike Robertson, Carl Walker, Inc. The National Parking Association Conference September 18, 2008 Las Vegas, Nevada Automating Your PARC System - Reduce Expenses and Aggravation While Increasing Revenue

2. Introductions  John Burke Public Works Director City of Evanston, IL  Michael Klein Executive Director Albany Parking Authority  Bill Knobeloch Parking Operations Manager City of Madison, WI  Mike Robertson Studies Specialist Carl Walker, Inc. Introduction Outline Issues Potential Solutions Results Questions / Discussion

3. Presentation Outline  Issues  Potential solutions  Real-life Results  Questions & Discussion Introduction Outline Issues Potential Solutions Results Questions / Discussion

4. Issues  Staffing  Payroll Expense  HR Issues  Customer Service  Shrinkage (“silent partners”)  Through-put Introduction Outline Issues Potential Solutions Results Questions / Discussion

5. Potential Solutions  Pay-On-Foot (POF)  Pay & Display & Pay-by-Space  Pay-in-lane (No Cashier)  Credit Card In – Credit Card Out  Credit Card at Exit  Credit Card Only Lanes Introduction Outline Issues Potential Solutions Results Questions / Discussion

6. Potential Solutions Introduction Outline Issues Potential Solutions Results Questions / Discussion BENEFITS Improves customer service Reduces front-end labor costs Eases labor shortage problems Reduces cash handling Expedites and simplifies payment procedures Automation provides alternative methods of payment

7. Potential Solutions Pay-On-Foot (POF) Introduction Outline Issues Potential Solutions Results Questions / Discussion

8. Potential Solutions Introduction Outline Issues Potential Solutions Results Questions / Discussion Pay-and-Display & Pay-by-Space

9. Potential Solutions Pay-in-Lane Introduction Outline Issues Potential Solutions Results Questions / Discussion

10. Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation Payroll Analysis - CURRENT CURRENT Cashiers Hours600700800900100011001200130014001500160017001800190020002100220023002400100200300400500 Mon.000000000011111111000000 Tues.000000000011111111000000 Wed.,000000000011111111000000 64hrs./wk. Thur.000000000011111111000000 52weeks Fri.000000000011111111000000 3,328hrs./yr. Sat.0000001111111111110000007.50Avg. Hrly Wage Sun.000000111111111111000000 24,960Annual Payroll Totals000000222277777777000000 25,958 O.T./Sick Cont. Supervisor Hours600700800900100011001200130014001500160017001800190020002100220023002400100200300400500 Mon.000000000011111111000000 Tues.000000000011111111000000 Wed.,000000000011111111000000 76hrs./wk. Thur.000000000011111111100000 52weeks Fri.000000000011111111100000 3,952hrs./yr. Sat.00111111111111111110000010.50Avg. Hrly Wage Sun.001111111111111111100000 41,496Annual Payroll Totals002222222277777777400000 43,156 O.T./Sick Cont. Maintenance Hours600700800900100011001200130014001500160017001800190020002100220023002400100200300400500 Mon.111111111111111111111111 Tues.111111111111111111111111 Wed.,111111111111111111111111 168hrs./wk. Thur.111111111111111111111111 52weeks Fri.111111111111111111111111 8,736hrs./yr. Sat.1111111111111111111111118.50Avg. Hrly Wage Sun.111111111111111111111111 74,256Annual Payroll Totals777777777777777777777777 77,226 O.T./Sick Cont. TOTAL PAYROLL 146,340

11. Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation Payroll Analysis - PROPOSED Proposed Customer Service Agent Hours600700800900100011001200130014001500160017001800190020002100220023002400100200300400500 Mon. 110000000011111111111111 Tues. 110000000011111111111111 Wed., 110000000011111111111111 128hrs./wk. Thur. 110000000011111111111111 52weeks Fri. 110000000011111111111111 6,656hrs./yr. Sat. 111111111111111111111111 7.50Avg. Hourly Wage Sun. 111111111111111111111111 49,920Annual Payroll Totals 772222222277777777777777 52,166O.T./Sick Cont. 180hrs./wk. 52weeks 9,360hrs./yr. $52,166 Annual Payroll $94,174 SAVINGS Does Not Include Benefits & Tax Savings

12. Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Automation ROI Analysis Capital Expenditure (enter number that applies to facility in box)ItemPriceNumberCost Upgrading (for revenue control systems less than 5 years old)Lanes$10,000 $0 Software$15,000 $0 POFs$65,000 $0 Replacement (for revenue control systems over 5 years old)Lanes$20,0004$80,000 Software$25,0001 POFs$65,0002$130,000 POFs - CC Only$35,000 $0 AVI Reader$15,000 $0 AVI - Cards (8-10 ' Range)$25 $0 Total Equipment Cost $235,000 Installation, freight & sales tax (note, may have to be expensed)$47,000 Signage (enter number of spaces) Cost/sp $ 25.00 # of Spaces 1500.00 $ 37,500 Total estimated costs $319,500 Annual DEPRECIATION over 8 years ( EXPECTED LIFE OF PRODUCT)$39,938 Current Annual Transient Revenues $100,000 Annual Transient Revenues Uplift - % Uplift 2.00%$2,000Uplift Percentage of Total Transient Transactions completed with Credit Card60% Credit Card fees: (Percentage) 2.00%$1,224Annual CC Fees Payroll reductions (complete attached staffing schedule)$94,174 Projected net annual gain$55,013 If payback is less than 5 years proceed with completing following page, obtain hard equipment and installation quotes for refined projections 5.81 Years Approx.

13. Results Introduction Outline Issues Potential Solutions Results Questions / Discussion Post Automation Net Gains PAYROLL (2) Location Name Method of Operation Spaces Annual Gross (1) Pre- Automated P/R T&B Post- Automated P/R T&B Net savings% Annual Leasing /Deprec. Net Rev Uplift (3)% Total Net Gain (5) Garage 1POF1,3003,043,614209,799167,17742,62220%(4)75,9112% $ 118,533 Garage 2POF1,1396,700,000432,478293,348139,13032%68,934118,0002% $ 188,196 Surface Lot 1P&D125321,05331,20016,27114,92948%6,00069,05322% $ 77,982 Surface Lot 2P&D185219,34238,61016,39222,21858%6,000142,54765% $ 158,765 Surface Lot 3P&D32128,34223,4004,83018,57079%6,00043,00034% $ 55,570 Garage 3POF360982,53680,24238,07542,16753%49,00049,1265% $ 52,293 Notes : (1) Gross revenue prior to technology upgrade. (2) Actual payroll costs. Includes Tax Employer Tax Burden and Benefits (3) Based on ACTUAL revenues minus previous FY revenues. (4) Cost capitalized by client. (5) Revenue uplift plus expense decrease

14. Questions - Discussion Introduction Outline Issues Potential Solutions Results Questions / Discussion

15. John Burke, City of Evanston, IL Michael Klein, Albany Parking Authority Bill Knobeloch, City of Madison, WI Mike Robertson, Carl Walker, Inc. The National Parking Association Conference September 18, 2008 Las Vegas, Nevada Automating Your PARC System - Reduce Expenses and Aggravation While Increasing Revenue