1. Cause effect identification using Fishbone Diagram Powered by: Jazz PresentationJazz Presentation

2. Different Names For FishBone Diagram Can be used to Analyze any Business Problem Problem Analysis Tool Helps to identify Reasons and Causes. Cause effect identification tool Can be used to Identify Root cause. Root cause Analysis Tool Powered by: Jazz PresentationJazz Presentation

3. What is a Fishbone diagram? Dr. Kaoru Ishikawa, a Japanese quality control statistician, invented the Fishbone Diagram. The fishbone diagram is an analysis tool that provides a systematic way of looking at effects and the causes that create or contribute to those effects. The design of the diagram looks much like the skeleton of a fish. Therefore, it is often referred to as the fishbone diagram. Powered by: Jazz PresentationJazz Presentation

4. When we should use a fishbone diagram ? To get a holistic and logical representation of a problem broken down into a pictorial format To get a holistic View Need to study a problem Need to Arrive Process Simplification To Enhance a Process Need to study a problem/issue to determine the root cause? Need to Arrive at a Solution to any problem Need to Simplify a process flow Want to study why a process is not performing properly or producing the desired results Powered by: Jazz PresentationJazz Presentation

5. Steps to Construct a Fishbone Diagram Before start Drawing the Fishbone Identify the Method to use, one of 6M or 8P or 4S depending upon situation - has been explained in next few slides Identify Method Powered by: Jazz PresentationJazz Presentation

6. Steps to Construct a Fishbone Diagram (6M) Machines1. Methods2. Materials3. Measurement 4. 1 2 3 4 5 Man and 5. 6 Mother Nature ( the environment) 6. Powered by: Jazz PresentationJazz Presentation

7. Steps to Construct a Fishbone Diagram (8 P)- In an office environment you can use the 8P's. 1 2 3 4 5 6 Price,1. People3. Place5. Procedures 7. Promotion2. Processes4. Policies6. 7 8 Product 8. Powered by: Jazz PresentationJazz Presentation

8. Steps to Construct a Fishbone Diagram (4 S’s) SurroundingsSystemsSuppliersSkills Powered by: Jazz PresentationJazz Presentation

9. Building a FishBone Diagram For (8P ) Price Product Process People Promotion Procedure Policies Place Powered by: Jazz PresentationJazz Presentation

10. Building a FishBone Diagram For (6M ) Environment Material Method Machine Man Measurement Powered by: Jazz PresentationJazz Presentation

11. Building a FishBone Diagram For (4S) Skills Supplier Surrounding System Powered by: Jazz PresentationJazz Presentation

12. Organize the Ideas using Method Below Use an idea-generating technique (e.g., brainstorming) to identify the factors within each category that may be affecting the problem/issue and/or effect being studied Idea-generating technique (e.g., brainstorming) Analyze the results of the fishbone after team members agree that an adequate amount of detail has been provided under each major category. Analyze the results of the fishbone Repeat this procedure with each factor under the category to produce sub-factors. Continue asking, "Why is this happening?" and put additional segments each factor and subsequently under each sub-factor. Repeat this procedure with each factor For those items identified as the "most likely causes", the team should reach consensus on listing those items in priority order with the first item being the most probable" cause. “Most Likely Causes", Continue until you no longer get useful information as you ask, "Why is that happening?" “Continue until "

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