1. Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002 Organised by the Observatory for Social Services in Europe In cooperation with the Arbeiterwohlfahrt, the Deutsche Paritaetische Wohlfahrtsverband with support of the Ministry for Family, Senior Citizens, Woemn and Youth

2. Personal Background of my Report The development of NGOsThe development of NGOs Their work with people who are excludedTheir work with people who are excluded In a context of European integrationIn a context of European integration Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

3. Conference on ‘Indicators and Quality of Social Services in a European context Berlin, 16 and 17 October 2002

4.  What are actually indicators?  What is the wider political context? Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

5. Necessity of an analytical differentiation between  Social Services  Quality  Indicators Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

6. Knowledge and Understanding of  Social Services  Indicators  Quality Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

7. Why are we asking for Indicators of the Assessment of the Quality of Social Services? What is the actual aim? Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

8. Social Services are Tools to Serve the Social Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

9. The magic Q as  A matter of regaining meaning and initiative,  interpreting Quality as a communicative act. Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

10. Social Quality is the extent to which citizens are able to participate in the social and economic life of their communities under conditions which enhance their well-being and individual potential. Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

11. The social is then something that ‘may be seen as a condition for understanding and assessing the impact of social, economic and cultural processes on the social quality of daily life.’ Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

12. Quality of Social Services is not a question of enhancing market performance of services providers Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

13. Social Services are tools to serve the social Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

14. Participation – Pars Capere – take part Teil Nehmen Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

15. Social Services – a productive factor But what is the product? Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

16. Contribution of Social Services to the Eradication of Poverty Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

17. Functional equivalence, necessitating  a cross-sectional approach  a cross-benefit approach Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

18. Movement on a political battlefield of representing interpretation of needs The triangle of  addressees,  providers and  financing bodies Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

19. Social Services are Tools to Serve the Social Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

20. New open Method of coordination – considerations of the DPWV: * democratic control * transparency and subsidiarity * participation of civil society * appropriateness. Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

21.  Output quality  Input quality  Subjective assessment  Structural quality  Process quality  Quality of the result Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

22. Indicators as symbols Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

23. Defining indicators by those who are immediately concerned Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

24. The specific character of social services  Diverse  Empowering  Care-Taking Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

25. First Debate as part of the Development of the European Anti-Poverty Strategy and the National Action Plans Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

26. Second Social Quality Indicators as part of the strategy of open coordination, having the goal the convergence of social systems. Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

27. Third Quality is a question of answering needs Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

28. Fourth Indicators are concerned with relationships and developments Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

29. Fifth Understanding Social Policy not only to overcome Social Ills The idea of a European Social Model Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

30. Indicators of Social Services – A question of the Social Quality of Europe Conference on ‘Indicators and Quality of Social Services in a European context’ Berlin, 16 and 17 October 2002

31. Social Quality is the extent to which citizens are able to participate in the social and economic life of their communities under conditions which enhance their well-being and individual potential.

32. Conference on ‘Indicators and Quality of Social Services in a European context Berlin, 16 and 17 October 2002