1. Cumberland County College Patti Schmid, Head Librarian Valerie Gouse, Librarian

2.  Prior to 2006 ◦ Create and assess annual objectives ◦ Strategic plan with mission statement and goals  April 2005 ◦ County College of Morris Career Services ◦ Framework focused on programs/services outcomes assessment

3.  What are you trying to do?  How well are you doing it?  How do you know? Al Foderaro, Director Denise Schmidt, Associate Director Career Services & Cooperative Education County College of Morris

4.  Mission ◦ Objectives  Programs and services  Intended outcomes  Assessment  Feedback and change

5.  Describe department’s purpose  Identify constituents  Relate mission to division and institution As an innovative leader in the management of information and an integral partner committed to educational success, the CCC Library is a scholarly portal empowering a diverse learning centered community by providing access and guidance to a multi-dimensional collection of resources.

6.  Broad statements (3-5)  What is department trying to accomplish?  What are functions?  Each objective will have programs/services that support it

7.  Form strategic, collaborative and cost-effective alignments for the purpose of planning and providing resources and services to different stakeholder groups.  Participate in the college’s information literacy plan by 1. providing a library information literacy program that develops the skill sets necessary for student success and 2. collaborating with faculty as they develop discipline-specific information literacy components for their courses.  Promote and assess the library’s programs and services to advance student learning, expand faculty collaboration, introduce innovative initiatives and maintain visibility.  Create and maintain an accessible, multi-dimensional collection of resources that supports the college curriculum, promotes learning and furthers intellectual discourse.

8.  Mission √ ◦ Objectives √  Programs and services  Intended outcomes  Assessment  Feedback and change

9.  What are the activities of department?  Do these activities support objectives? 12 Programs/Services AcquisitionsDatabase ManagementOutreach Initiatives AssessmentEnvironmental Management Reference Services CirculationEquipment/TechnologyTechnical Services Collaborative Alignment Information LiteracyWebsite

10.  Why do you offer a program/service? What do you want to accomplish?  Identify expectations for each program/service  Outcomes should be: ◦ Meaningful ◦ Measurable ◦ Manageable

11.  Outcome 1: Research assistance will be provided in a variety of mediums  Outcome 2: Relevant information resources will be created and maintained  Outcome 3: Staff assistance will be provided in a courteous and knowledgeable manner

12.  Mission √ ◦ Objectives √  Programs and services √  Intended outcomes √  Assessment  Feedback and change

13.  Determine degree to which outcomes were achieved  Use a combination of methods  Conduct on-going measurements  Reference Services assessment methods ◦ Focus groups ◦ Statistics ◦ Surveys

14.  Analyze findings  Report results  Identify/establish benchmarks  Make adjustments, implement change  Reallocate resources

15. Programs & Services Feedback / Change Assessment Intended Outcomes Mission Objectives

16. Mission Statement – Describe purpose, identify constituents, relate to institution Objectives (3-5) – Broad, general, what you are trying to accomplish Programs & Services – Activities of department Intended Outcomes – Specific, detailed statements using active, future tense verbs Assessment Methods – Statistics, surveys, interviews, pre/post-test with benchmarks Feedback/Change – Analyze findings, report results, implement change

17.  Be flexible  Do not assess all programs/services all the time all at once  Create assessment timeline/schedule  Assign individuals responsible for assessment  Established assessment drawer  Keep in touch with the experts!