1. Dr Roumiana Peytcheva-Forsyth Head assistant Stoyan Saev Dr Blagovesna Yovkova Sofia University Elearning center Sofia University ‘St Kliment Ohridski’ Elearning center

2. Building on the collaboration with the National revenue agency training center Certification of the trainees

3. PEDAGOGY MODULE The methodology of online training is based on: o Constructivism – active construction and reconstruction of knowledge o Based on individual experiences o Flexible and open learning o Personalised learning o Collaborative learning - learning with others, from others and for the others – communal constructivism o Learners as co-authors of the content Part 1 and 2 Methodology and design of online training

4. Why MOODLE? Comparative evaluation of LMS TECHNOLOGY MODULE We select MOODLE from list of virtual learning environments, because: 1.MOODLE is Free 2.MOODLE is Easy to Use 3.MOODLE is Intuitive 4.MOODLE is Feature rich 5.MOODLE allows for the constructivistic pedagogies to be applied

5. Why MOODLE? 6.MOODLE is Student- Centered/Active Learning 7.MOODLE gives Instant Feedback 8.MOODLE is Integrated 9.MOODLE is Multi-functional 10.MOODLE allows interaction between the teacher and the students and among the students

6. MOODLE used for training MOODLE platform of the Sofia University Elearning center http://moodle-test.fp.uni-sofia.bg

7. MOODLE tutorial Development of MOODLE tutorial for course administrators

8. LectureMAKER tutorial And LectureMAKER tutorial for e-content development and delivery

9. Camtasia Studio tutorial We develop Camtasia Studio tutorial as well

10. Participants Our trainees: the trainers from the National Revenue Agency o 9 tutors o 1 system administrator

11. The training programme o Redesign of traditional courses in online modules o Development of online learning materials o Design of online learning activities o Working with virtual learning environment (MOODLE) o LectureMAKER 2.0 as a tool for e- content development o Camtasia Studio 7 as a tool video lecture development o Design and development of e- services

12. 13 developed modules 13 developed modules 1.E-services in National Revenue Agency 2.VAT (Value Added Tax) Law 3.Corruption as public phenomenon. Prevention of corruption in administration 4.State insurance 5.Income Tax of Individuals Law 6.Tax and Social Insurance Procedure Code 7.How to Conduct a Tax Audit

13. 13 developed cources 8.Basic actions with MS EXCEL 9.Ethics, ethical behaviour. Ethical codes 10.Career development in National Revenue Agency 11.Conducting meetings for assessment of performance 12.Training of trainers 13.Specificity of using ACL server in control activity

14. Levels of evaluation : a) by the trainers o Evaluation of the training quality was carried out by using questionnaire o Questionnaire contains 13 statements, evaluated through Likert scale (1-totally agree; 4- totally disagree) and 4 open questions

15. Results Statement Totally agreeAgree In this education I acquired a lot of new knowledge and skills 9 Acquired knowledge and skills are useful for my future work as e-tutor 9 The training objectives were achieved 81 The learning content is up-to-date and well structured 72 Learning materials are enough and suitable 54 Learning activities are multifarious and with practical purposefulness 81 Organization of the training is very good and consistent with participants’ duties and obligations 63

16. Processed results Statement Totally agreeAgree The learning environment is adequate to the purposes of the course 81 Tutors give clear instructions 72 Tutors encourage self-dependent searching for solutions 72 Tutors create conditions for collaborative work and experience exchange 81 Learners receive in time support for solving particular problems 9 Tutors’ team gives constructive feedback 72

17. Processed results OPEN QUESTIONS What do you like most in the conducted course? o Discussions about different approaches to e- course design o The opportunity to learn and apply new methods in education through developing e-courses in MOODLE o Professional support from tutors’ team o Positive and collaborative atmosphere o In time directions for implementing learning resources and activities in MOODLE o Practical purposefulness of entire course o Experience exchange in the field of e-learning theory and practice

18. Processed results OPEN QUESTIONS What would you change in order to improve course quality? o Tutors should give more detailed instructions for the design of online activities. o It will be useful to address the frequently made mistakes by the learners o To gain experience as e-students before learning how to design e-courses as teachers

20. Title page of NRA MOODLE environment

21. E-services in National Revenue Agency

24. Conducting meeting for assessment of performance

25. Conducting meetings for assessment of performance

26. Conducting meeting for assessment of performance

27. Corruption as public phenomenon. Prevention of corruption in administration

30. Evaluation stage 2: by the teachers on the pilot trainings Problems faced by the tutors Type of problemsYesNo Software problems3 Learning content of the module problems3 Problems with interaction with participants3 Problems with learning tasks setting3 Problems with monitoring of learning tasks completion 3 Assessment problems3 Problem solving from tutorYesSomewhatNo Do you need additional methodological help for coping with problems mentioned above? 3 Do you feel satisfied with the performance of the learners during the module duration? 3 Do you feel satisfied with the results, achieved by learners? 3 Do you feel satisfied with your performance as tutor? 21

31. Evaluation from tutors of pilot courses All 3 tutors give highest mark on the conducted modules Recommendation for the improvement of the training in the future: o More comprehensive guidance for organization of learners activities o Additional learning resources o The reduce the intensiveness of the training. More time should be allocated for each online task. o To enrich the course with more graphical content Problems during educational process

33. QuestionTotally agreeAgreeDisagree I acquired knew knowledge and skills during this training 17 Acquired knowledge/skills are useful for development of common competencies according to which my individual performance is assessed 16 1 Acquired knowledge/skills will help me to improve my work 161 Settled learning goals were achieved 251 Course content is clearly structured 251 Learning content is well balanced (resources-activities proportion) 53 Learning resources are accessible and allow work with individual step 152 Variety of learning activities for individual and/or group work 341 Encourage critical thinking experience/ideas exchange between learners 341 Learning activities are relevant and clearly described 341 Intensity of education is moderate 152 Gives clear directions for what is expected from learners 44 Encourage active participation from learners 431 Gives in time support for coping with emerging obstacles during completion of learning activities 44 Gives constructive feedback for results of assigned learning tasks 44

35. QuestionTotally agreeAgreeDisagree I acquired knew knowledge and skills during this training 55 Acquired knowledge/skills are useful for development of common competencies according to which my individual performance is assessed 55 Acquired knowledge/skills will help me to improve my work 64 Settled learning goals were achieved 55 Course content is clearly structured 73 Learning content is well balanced (resources-activities proportion) 82 Learning resources are accessible and allow work with individual step 64 Variety of learning activities for individual and/or group work 46 Encourage critical thinking experience/ideas exchange between learners 55 Learning activities are relevant and clearly described 64 Intensity of education is moderate 64 Gives clear directions for what is expected from learners 91 Encourage active participation from learners 91 Gives in time support for coping with emerging obstacles during completion of learning activities 91 Gives constructive feedback for results of assigned learning tasks 91

37. QuestionTotally agreeAgreeDisagree I acquired knew knowledge and skills during this training 441 Acquired knowledge/skills are useful for development of common competencies according to which my individual performance is assessed 243 Acquired knowledge/skills will help me to improve my work 252 Settled learning goals were achieved 81 Course content is clearly structured 54 Learning content is well balanced (resources-activities proportion) 63 Learning resources are accessible and allow work with individual step 72 Variety of learning activities for individual and/or group work 81 Encourage critical thinking experience/ideas exchange between learners 72 Learning activities are relevant and clearly described 72 Intensity of education is moderate 63 Gives clear directions for what is expected from learners 72 Encourage active participation from learners 9 Gives in time support for coping with emerging obstacles during completion of learning activities 9 Gives constructive feedback for results of assigned learning tasks 81