1. TNC2014 Service Delivery NREN style: Using OpenConext to build service delivery platforms Neil Witheridge AARnet Carl Vincent Jisc Netskills 20 May 2014TNC 21041

2. www.netskills.ac.uk Using OpenConext to build service delivery platforms The JiscConext prototype Carl Vincent, Jisc Netskills

3. Using OpenConext to build service delivery platforms © Netskills 2014 OpenConext OpenConext provides the building blocks to set up a collaboration infrastructure in which: federated authentication is used to gain access to services and applications that are to be linked; identity providers and service providers can exchange standardised attributes; group information can be exchanged; self-service components can be applied. www.openconext.org

4. Using OpenConext to build service delivery platforms © Netskills 2014 Background: The JiscMail service UK National Academic mailing list service Email lists and archives plus simple file sharing associated with lists Group based collaboration and discussion across UK Education Announcements, Private Discussions, Open Forums 1.3 million subscribers, 9500 lists, 46,000 messages per month. Still growing

5. Using OpenConext to build service delivery platforms © Netskills 2014 Background: The JiscMail service Running on the LISTSERV email list management platform Hosted for Jisc by L-Soft under contract Helpdesk, service support and management by Jisc Netskills in Newcastle Small scale investigatory prototype project "It's just email" – can we offer more while taking advantage of our well established context of groups?

6. Using OpenConext to build service delivery platforms © Netskills 2014 Vision: Jisc Conext Extend the service with modern tools such as: –Collaborative documents –Storage –Web content / Wiki / Blog –Calendaring –Research tools Continue 3 rd party tools and hosting model Modular, extensible Focus on existing group-based context

7. Using OpenConext to build service delivery platforms © Netskills 2014 Approach and Architecture

8. Using OpenConext to build service delivery platforms © Netskills 2014 Approach: Using OpenConext Services Group Membership UK Federatio n SAML proxy VOOT API Portal OAUTH2 API Widgets OpenConext

9. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: OpenConext in the UK Federation Differences between the Dutch and UK federation models –Not all UK IdPs were SAML 2 –Support added for different encryption options –Tested OK with some UK IdPs Need support for users without IdP: JiscMail has many such users –Set up our own IdP and management interface UK Federation SAML proxy Standalone IdP

10. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: Group Membership Grouper or VOOT interface available User management tool for IdP also manages groups via Grouper Group management tool also prepares for provisioning of services Worked well from OpenConext Limited support from services for group context

11. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: Group Data Membership is not everything! Which services does a group use? Prototyped a web service "Regroup" to provide a data store to hold this data

12. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: Email Lists Set up a shadow email list service using Sympa –Easier to work with code available –Experimental VOOT interface available SAML and VOOT successful for web interface Unsuitable protocols for asynchronous access –No session when the email is sent! Use LDAP as intermediary to Grouper Sympa Email Service SAML Proxy and VOOT API Sympa Web Interface

13. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: WordPress blogs Multisite WordPress server Provision one blog per group –Group members have Editor role on blog Plugins for WordPress –SAML authentication –"Overseer" provisions and synchronises users and blogs with OpenConext and Regroup Overseer plugin SAML Proxy SAML plugin Wordpre ss Regroup Grouper

14. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: Etherpad Web-based real-time text editor Run as a web service protected by SAML Modified to pull group information from OpenConext Successful collaborative editor with multiple documents per group

15. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: Portal Originally seen as providing the main "Group home page" –Widgets set on a per-group basis by group administrator Based on Apache Rave as used in early OpenConext releases Required heavy modification to introduce group context Allowed users to switch contexts between groups Limited customisation

16. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: Portal Widgets WordPress blog –Shows latest posts and links through to site Etherpad –Shows documents owned by group with links through to edit or create new JiscMail –Shows latest archive messages on the production service in list associated with group Twitter –Shows tweets with hashtag associated with group

17. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: Portal

18. Using OpenConext to build service delivery platforms © Netskills 2014 Experience: Summary SAML and federation interoperability Complexities of deployment and updating Additional group data Availability of applications and services supporting external group context Scalability of hosting all services Complexity of running a custom portal Current tools are web-focussed

19. Using OpenConext to build service delivery platforms © Netskills 2014 Learning: User Feedback Test prototype with four existing JiscMail groups for several weeks –Plus some interested individuals from SURF and AARNet Users liked the switching of group contexts cascading through widgets "Locked-down" portal experience confusing Users asked for particular brand apps – but happy once using those provided Group owners found the process of accessing the system complex

20. Using OpenConext to build service delivery platforms © Netskills 2014 References Project web site: http://conext.jiscconext.org.uk Project GitHub: http://github.com/conext

21. About AARNet Is the “eduroam AU” NRO – provides customers with access to global & national eduroam OA&M services Is Not the AU SAML Federation Operator – that’s the Australian Access Federation (AAF) Is delivering “cloud services” – Aims to collaborate in global services delivery Has diverse AAI customers – SAML IdP and AAF participants – SAML IdP but not in AAF – without SAML IdP 20 May 2014TNC 210421

22. 22 OpenConext Deployment Scenarios

23. OpenConext Value for AARNet SAML Proxy functionality Broad Customer Access – Conext SP in AAF Enables access via AAF IdPs – Connection of SAML IdPs not in AAF Where no business case to join the AAF – AARNet Virtual Home Organisation For those institutions without a SAML IdP OpenConext “SSO Gateway” – Flexible Service Delivery Platform E.g. PHP-based attribute manipulation on SP and IdP sides – Enables Instrumentation (Usage Metrics, Monitoring) Facilitates support & troubleshooting Access to eduGAIN-enabled Services 23

24. OpenConext value for AARNet Group Proxy – eduroam OA&M Services require group based access (with delegated administration) OpenConext “Teams” for group creation – Integration with external group providers (e.g. AAF group management service) Future benefits? – Access to 3 rd Party Conext’d Services – OpenSocial Gadget deployment (e.g. JISCConext) Lightweight utility services 20 May 2014TNC 210424 Cont’d

25. eduroam Ancillary Services Deployment Automation (DjNRO)DjNRO Operability Testing and Auditing Monitoring (monitor.eduroam.org) Metrics – Aggregate (F-Ticks) – Detailed institutional usage metrics Support – eduroam Configuration Assistant Tool (CAT)CAT Access via eduGAIN – Triggered authentications and log visibility 20 May 2014TNC 210425

26. eduroam OA&M Services 20 May 2014TNC 210426 DjNRO monitor.eduroam.org eduroam CAT F-Ticks

27. New eduroam Services Operability Testing & Auditing, Detailed Institutional Metrics, Institutional Support Tools Requirement for group-based access 20 May 2014TNC 210427 Detailed Institutional Metrics Institutional Support Tools

28. Context’d eduroam Services 20 May 2014TNC 210428

29. Cloud & Global Services Cloud Services – box.net box.net – Zoom Global Services – Global NREN CEO Forum Initiatives Network Architecture eduGAIN for Global Federated Access (GFIM) – GFIDMS (Global Federation Infrastructure Delivery, Management and Services) Real Time Communications – SIP-based communications Global Services Delivery 20 May 2014TNC 210429

30. Cloud Service: Box 20 May 2014TNC 210430

31. OpenConext Deployment Note, using Version 62 from OpenConext VM Configuration & Upgrade – Certificate Management & Roll-over Integration with AAF – Attribute requirements & primary identifier – Importing metadata not comprehensive General – Localisation, GUI Customisation SP Development & Group-based authZ – Java, PHP, Python libraries 20 May 2014TNC 210431