1. Motivation 1

2. Basic Concepts 2 Motivation is the consequence of an interaction between the individual and the situation. People who are “motivated” exert a greater effort to perform than those who are ‘not motivated’. Motivation is the willingness to do something. It is conditioned by this action’s ability to satisfy some need for the individual

3. Motivational process 3  Unsatisfied need  Tension  Drives  Search behaviour  Goal achievement  Need satisfaction  Reduction of tension

4. Definition 4 Motivation is a process which begins with a physiological or psychological need or deficiency which triggers behaviour or a drive that is aimed at a goal or an incentive.

5. Types of Motives 5 Primary Motives General Motives Secondary Motives

6. Primary Motives 6 Hunger Thirst Clothing Sleep Maternal concern

7. General Motives 7 Motives which can not be termed primary or secondary Primary needs try to reduce the tension or stimulation whereas the general need induces the individual to enhance the amount of stimulation. Also called stimulus motives-Love,concern and affection.

8. Secondary Motives 8 Learned drives become secondary motives Includes  Curiosity  Manipulation

9. Achievement drive 9 The desire of an individual to perform in terms of a particular standard of excellence or the desire to be successful in competitive situations.

10. Specific characteristics of a high achiever 10 Takes moderate risks. Prefers immediate feedback Derives satisfaction on the successful accomplishment of a task Has total concentration or preoccupation with the assigned task

11. Theories of Motivation 11 Some important theories :  Maslow’s Hierarchy of Needs Theory  Mcclelland’s Achievement Motivation Theory  Herzberg’s Motivation-Hygiene theory  Expectancy Theory

12. Maslow’s Hierarchy of Needs Theory 12  Works on the assumption that the behaviour of individuals at a particular moment is usually determined by their strongest need.  Based on hypothesis that within every human being there exists a hierarchy of five needs.

13. Maslow’s Hierarchy of Needs Theory(contd) 13 Five needs: 1. Physiological : Basic needs of hunger, thirst, shelter, sex and other body needs. 2. Safety: security and protection from physical and emotional harm 3. Social: affection, belongingness, acceptance and friendship 4. Esteem: Need for both self esteem(self respect, autonomy and achievement) and external esteem (status, recognition and attention) 5. Self-actualization the drive to become what one is capable of becoming: includes growth, achieving one’s potential, self fulfillment.

14. Mcclelland’s Achievement Motivation Theory 14 Based on recognition of three needs in work-place situations:  Need for achievement  Need for affiliation  Need for power

15. Herzberg’s Motivation-Hygiene theory 15 Based on the conclusion that people have two different categories of needs: o Hygiene factors o Motivating factors

16. Expectancy Theory This theory argues that the strength of a tendency to act in a certain way depends on the strength of an expectation that the act will be followed by a given outcome and on the attractiveness of the outcome to the individual. It includes three variables: 1. Attractiveness: the importance that the individual places on the potential outcome or reward that can be achieved on the job. This considers the unsatisfied needs of the individual. 2. Performance-reward linkage: the degree to which the individual believes that performing at a particular level will lead to the attainment of each job outcome 3. Effort –performance linkage: the perceived probability by the individual that exerting a given amount of effort will lead to performance.

17. MBO approach to Motivation 17 System of management that emphasizes on a particular set of goals that are tangible, verifiable and measurable. It is the method by which managers and employees jointly set goals for work performance and personal development, periodically evaluate the employee’s progress towards achieving these goals and integrating of individual, team, departmental and organizational goals.

18. Management by Objective process 18 Goal setting Subordinate participation Implementation Performance appraisal and feedback

19. Motivation programmes for employees Monetary Incentives(Not so relevant for Government employees) Non Financial Motivation Programmes 19

20. Non Financial Motivation Programmes 20 Employee recognition programmes Employee involvement programmes Employee participation Job enrichment and job excitement Delegation

21. Strategies for Motivating subordinates Reward risk taking instead of risk avoiding 21

22. How to convert risk avoiders into risk takers? 22 Teach people that intelligent errors are part of the cost of progress. Use yourself as an example. Celebrate both successes and setbacks. Encourage smart risks, not foolish chances

23. Strategies for Motivating subordinates Reward creativity instead of mindless conformity 23

24. How to create a climate to encourage new ideas ? 24 Tolerate failure Create a relaxed informal work environment Encourage competition

25. Strategies for Motivating subordinates Reward decisive action instead of paralysis by analysis 25

26. Helpful tips for taking effective decisions 26 Write down the decision you have to make as clearly and simply as you can and set a deadline for making it If you need to further analyse alternatives, use the balance-sheet approach Obtain the best information you can within the time- limits. Take action, or reward those who do

27. Strategies for Motivating subordinates Reward smart work instead of busy work 27

28. How to convert actors into producers? 28 Make sure to have the right person for the job Define each job’s limits. Beware of proceduritis If people have finished their work, let them go home

29. Strategies for Motivating subordinates Reward simplification instead of needless complication 29

30. Strategies for Motivating subordinates Reward quietly effective behaviour instead of squeaking joints 30

31. How to encourage effective behaviour 31 Seek quiet employees and resolve to spend time encouraging and rewarding them. Keep alert for squeaking joints and do not oil them

32. Qualities of dependable employees 32 They are rarely, if ever, absent. They work well under pressure They consistently turn out high-quality work on time They do not constantly pester others for advice and guidance. They are so quiet and unassuming that one hardly knows they are there except for their good work. They produce many more answers than problems.

33. Strategies for Motivating subordinates Reward working together instead of working against 33

34. How to build good teams? 34  Create self managed work teams and ensure that: Each team is assigned a significant piece of work Work environment is arranged to foster plenty of communication and interaction between members of the team Jobs should be made interdependent

35. Remember 35  Six important words are “ I admit I made a mistake”  Five important words are” You did a good job”  Four important words are “ What is your opinion?”  Three important words are “Let’s work together.”  Two most important words are “ Thank you”  Single most important word is ”WE”.