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ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Why bother paying extra money for all the bells and whistles that you're never going.

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Presentation on theme: "ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Why bother paying extra money for all the bells and whistles that you're never going."— Presentation transcript:

1 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Why bother paying extra money for all the bells and whistles that you're never going to use. Get the certification that you need while training during a time that suits you. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

2 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 We offer a fully accredited, self-managed eLearning https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

3 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 that provides you with all the relevant knowledge you need to pass your Continual Service Improvement exam and gain your certification. Your trainer is on standby via the forum, with response times up to 24 hours. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

4 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The ITIL Intermediate eLearning Program contains: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

5 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Unlimited access to online material, including: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

6 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 iPad/iPhone compatible, instructor-led presentations, watchable at your convenience https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

7 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Study book with quiz questions https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

8 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

9 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Access to support forum - with trainer on standby (expected response time up to 24 hours) https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

10 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Six months free support and upgrade to new editions and versions of the certification course. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

11 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Should the exam syllabus change after six months you will be given the opportunity to upgrade your course to the latest version https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

12 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 *Consider upgrading to receive advanced trainer support for an extra fee. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

13 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Find out more about it here. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

14 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your resit. Read the https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

15 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 terms and conditions here https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

16 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Course Description: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

17 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Continual Service Improvement. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

18 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

19 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

20 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS Intermediate Level Certificate in Continual Service Improvement. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

21 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The Continual Service Improvement Lifecycle course will be of interest to: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

22 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

23 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Individuals who require a deeper understanding of the Continual Service Improvement stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

24 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

25 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

26 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Learning Objectives https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

27 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 At the end of this course, the learner will gain competencies in: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

28 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Understanding Service Management as a Practice, Continual Service Improvement principles, purpose and objective. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

29 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Knowing the important role of Continual Service Improvement in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

30 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The activities, methods and functions used in each of the Continual Service Improvement processes https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

31 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The application of Continual Service Improvement processes, activities and functions to achieve operational excellence. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

32 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 How to measure Continual Service Improvement performance. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

33 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The challenges, critical success factors and risks related with Continual Service Improvement. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

34 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

35 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Technology and implementation considerations surrounding Continual Service Improvement. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

36 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 As well as preparing participants for the exam. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

37 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Pre-requisites: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

38 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

39 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

40 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 It is highly recommended that you read the AXELOS Continual Service Improvement book prior to commencement of this program https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

41 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Candidates must supply identification confirmation at the time of course registration https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

42 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Contact Hours https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

43 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The recommended minimum contact hours for the eLearning course is 21. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

44 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The program combines short presentations supported by accredited trainer audio. A text book is also provided to further explore and explain all concepts covered within the syllabus. There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

45 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 This program is an eLearning Program, your access details are included within your certification kit book. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

46 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 About the Examination: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

47 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the CSI Lifecycle course from an Accredited Training Provider is required to sit the exam https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

48 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the CSI book in preparation for the examination. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

49 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The syllabus can be downloaded from: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

50 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 http://www.itil- officialsite.com/Qualifications/ITI LQualificationLevels/ContinualSe rviceImprovement.aspx https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

51 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

52 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

53 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

54 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Pass score is 28/40 or 70% https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

55 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Distinction pass score is under consideration https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

56 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Upon successful passing of the ITIL CSI lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

57 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Project Management Institute Professional Development Units (PDUs) = 21 https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

58 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Is this course accredited? https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

59 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

60 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 ITIL is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

61 ITIL Intermediate Lifecycle program- Continual Service Improvement 1 AXELOS is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-continual-service-improvement.html

62 For More Information, Visit: https://store.theartofservice.com/itil- 2011-intermediate-lifecycle- program-continual-service- improvement.html https://store.theartofservice.com/itil- 2011-intermediate-lifecycle- program-continual-service- improvement.html The Art of Service https://store.theartofservice.com


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