1. Encouraging the Heart

2. Balloon – what encourages you List a few balloons - Bomb- what discourages you What are your balloons and bombs ? List few bombs -

3. Recognize Contributions Expect the Best  High expectations= high performance  Clear goals and expectations  Atmosphere for success Personal Recognition  Build relationships  Creative incentives  Say “ Thank You”

4. How do you recognize peoples contributions?

5. Ways to Recognize People Build a spirited community -Publically celebrate accomplishments -Build in celebrations into the organizations life -Have fun! Be Personally involved -Show that you care -Be enthusiastic

6. How do you celebrate victories?

7. How can you encourage the heart?

8. Way to encourage the heart  Give members the tools they need  Share information  Give creative freedoms

9. Ways to reinforce the Heart  Hand write thank you notes  Say thank you  Create hall of fame  When you receive a thank you note about others make it known publically