1. Marketing Review 1.0 Presley G, Lauren F, Ryan S, Sydney S, Madison M, Shauna G

2. What Is Marketing? Marketing – All activities to get product from manufacturer to consumer that are guided by consumer’s wants and needs

3. Product Categories Goods- tangible purchases Services- intangible purchases

4. People, Ideas, Places, and Organizations can all be marketed

5. Marketing is EVERYWHERE!

6. Elements of the Marketing Concept Customer Orientation – Business focus on building relationships w/ customers to facilitate loyal, repeat customers for life. Customer Satisfaction – Meet or exceed customer’s expectations Customer Needs / Wants – Desires of the consumers that convert into purchases CRM – (Customer Relationship Management) combines customer information via databases with customer service and marketing communication

7. Elements Continued Company Approach – Employees working together to satisfy their customers to earn profits Company Commitment – All employees focused on the customers Company Goals – Goals should be focused on satisfying customers Marketing Loyalty Programs – Rewards repeat customers Product – business provides items that satisfy desires of consumers Profits – Money business keeps after paying all expenses

8. If Marketing didn’t exist… Less competition would lead to higher prices Less choices Less improvements Less info

9. Marketing Benefits our Society because… Increased competition leads to lower prices Variety of products Mass communication about goods Foreign and domestic societies benefit

10. Marketing Functions MIM (Marketing Information Management) Product Service Management Pricing Distribution Promotion Selling Financing