1. Plan | Measure | Compare | Learn | Act Making the most of your NHT Public Satisfaction Data. Andrew Willis Client Account Manager – M2i NHT Autumn Conference 28 th September 2010

2. Plan | Measure | Compare | Learn | Act NHT Autumn Conference New and improved design on the NHT Survey website Further development for 2010 reporting Mapping Trends Answer by Answer KBI Reporting BI Reporting Authority Dashboard CQC Analysis

3. Plan | Measure | Compare | Learn | Act Website: www.survey.org

4. Plan | Measure | Compare | Learn | Act Website | 2009 Survey Results

5. Plan | Measure | Compare | Learn | Act Website| 2010 Survey Results

6. Plan | Measure | Compare | Learn | Act Authority Dashboard

7. Plan | Measure | Compare | Learn | Act Authority Dashboard

8. Plan | Measure | Compare | Learn | Act KBI Analysis | Authority Type

9. Plan | Measure | Compare | Learn | Act KBI Analysis | Authority Type This is a 30 Page PDF report, after choosing your criteria, you should expect it to take around 15 seconds to load.

10. Plan | Measure | Compare | Learn | Act More KBI Analysis KBI Analysis by Region (30pg PDF) Summary by Authority Type (1 st Page of Authority Type Report as a PDF Year on year by AuthorityComparison by Authority Type

11. Plan | Measure | Compare | Learn | Act BI Analysis | Authority Type This PDF report should load within 30 seconds

12. Plan | Measure | Compare | Learn | Act BI Analysis | Authority Type BI Analysis now highlights your own results.

13. Plan | Measure | Compare | Learn | Act More BI Analysis Full BI analysis by region (PDF Report – 30 secs) Year on Year BI analysis by authority. Allows you to choose one BI set and one authority Summary by type. Choose an authority and authority type

14. Plan | Measure | Compare | Learn | Act Mapping What are my options? Maps by Authority Choose one question and one authority at one time to view a map Region Maps Maps by question Maps by theme Regional map by KBI Regional map by BI England & Wales Maps KBI Maps BI Maps All maps include zoom, pan and overlay options. Where applicable, you may also show wards, districts and parishes etc.

15. Plan | Measure | Compare | Learn | Act Mapping | By Authority

16. Plan | Measure | Compare | Learn | Act Mapping | By Region

17. Plan | Measure | Compare | Learn | Act Data Tables Choose either OR Selecting a data table output will open a new window. Data can be copy and pasted into a spreadsheet if required. Drag and select the data to copy, click Edit>Copy, switch to your spreadsheet and use Edit>Paste.

18. Plan | Measure | Compare | Learn | Act Data Tables Example of KBI Data Table

19. Plan | Measure | Compare | Learn | Act Question Graphs Question Graph reporting covers: Satisfaction Satisfaction by Authority Satisfaction by Region Net Satisfaction by Authority Importance v Satisfaction Answer by Answer Frequency of Use Travel Congestion Using your car

20. Plan | Measure | Compare | Learn | Act Question Graphs | Satisfaction Satisfaction by Authority

21. Plan | Measure | Compare | Learn | Act Question Graphs | Satisfaction Satisfaction by Region

22. Plan | Measure | Compare | Learn | Act Question Graphs | Satisfaction Net Satisfaction

23. Plan | Measure | Compare | Learn | Act Question Graphs | Satisfaction Importance V Satisfaction

24. Plan | Measure | Compare | Learn | Act Question Graphs | Satisfaction Answer by Answer

25. Plan | Measure | Compare | Learn | Act Question Graphs | Frequency of Use Example - Travel Report has a graphical output for each means of transport / travel. WARNING – Please be patient, report analyses a large amount of data, and can take a moment to load.

26. Plan | Measure | Compare | Learn | Act Question Graphs | Frequency of Use Example - Congestion WARNING – Please be patient, report analyses a large amount of data, and can take a moment to load.

27. Plan | Measure | Compare | Learn | Act Question Graphs | Frequency of Use Example – Using your Car WARNING – Please be patient, report analyses a large amount of data, and can take a moment to load.

28. Plan | Measure | Compare |Learn | Act Using your data M2i will be facilitating a number of regional workshops to look at getting the most from your NHT Data Venues located in Wakefield, Crewe, Kingston, Tiverton and a Midlands location More details will be released shortly

29. Plan | Measure | Compare |Learn | Act CQC Analysis 2009

30. Plan | Measure | Compare |Learn | Act New CQC Analysis CQC Stacked Bar Chart by Theme http://reportlink.econtrack.co.uk/?5890BA79FD744F2E9AADCF40A872CB82

31. Plan | Measure | Compare |Learn | Act New CQC Analysis CQC Radar Chart by Theme

32. Plan | Measure | Compare |Learn | Act New CQC Analysis Customer Your results versus High, Low and Average

33. Plan | Measure | Compare |Learn | Act New CQC Analysis Quality Your results versus High, Low and Average

34. Plan | Measure | Compare |Learn | Act New CQC Analysis Cost Your results versus High, Low and Average

35. Plan | Measure | Compare |Learn | Act New CQC Analysis Then further analysis by each theme:-

36. Plan | Measure | Compare |Learn | Act New CQC Analysis Your Authority versus averageActual performance compared to similar authorities average 3. Actual Scores for all comparator authorities

37. Plan | Measure | Compare |Learn | Act Thanks for Listening Any Questions??