1. E-Apps Sarah Molitor

2. E-App Objectives You will… Take advantage of the many benefits of E-apps Chose E-apps and complete them with confidence Understand the difference of a E-app and drop ticket

3. Agenda Review obstacles of paper forms Discuss Benefits of E-Apps Compare Drop Tickets and E-Apps Review how to complete an application

4. Paper Form Questions How many of you use paper forms? Why do you use them? What are some of the obstacles/frustrations you have?

5. Obstacles with Traditional Forms “Applications take too much time” “Applications have too many pages.” “I don’t know how to fill out the forms” “I’m not sure which forms I need to fill out the application “I don’t like asking medical questions” “I don’t like ordering paramed exams”

6. Why Use E-Apps & Drop Tickets? Produce 100% in Good Order Applications Improve Efficiency Increase Productivity Eliminate Errors Speed Up Sales Cycle

7. The Process is Simple Enter Basic Information Complete Application Select Signature Option Wet Signature E-Submit / E-Signature

8. Benefits of e-Apps Complete forms using an easy to follow wizard Displays fields required for applications to be received “in good order” – no time wasted for nonessential items 100% in good order applications Simplified and accelerated processing Reduces cycle time and increases placement ratio Smart “reflexive” tool recognizes and auto loads all required forms based on applications responses – No time wasted trying to find right form

9. What are E-Apps & Drop Tickets? OptionExplanation Wet Signature Required? Abbreviated Application Need to Order Paramed? Paper Forms You select PDFs to complete or print. YesNoYes E-App You are able to complete the forms online and submit for e-signature. No Yes Drop Ticket You complete an abbreviated application online, carriers calls asks majority of medical questions NoYesNo

10. Drop Tickets = Tele-Apps There is no difference. The iGo system calls all abbreviated app processes “Drop Tickets” FHC website used to call them “Tele-Apps”

11. Benefits of Drop Tickets Simplifies application processing of high quality, low-cost term insurance Reduces cycle time by 10-14 days Increases placement ratios by 7% Allows call centers to tele- underwrite and complete detailed information gathering, freeing the agent to sell more and get paid faster

12. Submitting an E-Application It is easy and you can do it

13. Let’s hear from those who used E-Apps/Drop Tickets Who has submitted an E-App? How was it compared to paper forms? Would you recommend it?

14. Access E-Apps 3 Insurance Tab Traditional Form Engine Term Quote Engine

15. Why do some Drop Tickets have an “Explanation Box” next to them? The explanation box references the name the insurance carrier calls its process: The iGo system has the benefit of having one interface for all Carriers

16. Select the Product You Will Be Writing

17. Begin Completing Application

18. Fields in Yellow Are Mandatory

19. Completed fields will have a green checkmark. Incomplete fields will have a red question mark

20. At any point, you may stop and return to a paper application:

22. The system uses reflexive questioning to ask you questions that would otherwise be found on supplemental forms.

23. Your Application Will Be Deemed in Good Order

24. You will “lock” the application from future changes

25. You can then begin the signature process

28. You may then choose from e-Signature and wet signature

29. If you choose e-signature, you will be prompted for information to continue

30. You can then send the e-signature instructions to the client.

31. What Happens After the Email to the Client is Sent? The client will sign the document with the last 4 digits of their SSN

32. FHC Can Then Monitor the Case Until Its Completion

34. If you opt for “Wet Signature” you review the completed PDF for accuracy

35. You can then preview the document

36. You can then certify that you have reviewed the paperwork and move forward.

37. You will then print off the forms to sign The words “iGo Status – Locked” will show up on the application to indicate to the carrier that the application has been through the iGo Process.

38. What Happens After “Wet Signature” The completed application is submitted to FHC via Treeno, Mail or Fax and is processed normally.

39. Questions?