2. Lesson 2 Developing Human Relations Skills in the Workplace

3. Bell Work! Explain the importance of developing human relations skills. Discuss some personal qualities employers desire in employees.

4. Interest Approach What people skills do you possess? Why are these traits important?

5. Why are people skills important in the workplace? People skills or human relations skills are important abilities that help people work together and get along.

6. Leadership for others to follow Be committed to doing the best job possible. Surround yourself with quality people. Have a cheerful, pleasant attitude. Don’t pass the buck. Admit your mistakes or the fact that you don’t know the answer. Avoid negative criticism of co-workers.

7. Leadership for others to follow Stand up for your beliefs. Be open-minded. Be diplomatic. Keep a positive mental attitude. Develop a professional, energetic image. Be a team player. Treat coworkers as you want to be treated.

8. Do various personality styles affect the workplace? Personality can be defined as the collection of one’s distinctive individual qualities. It is the way a person thinks, functions, and relates to others.

9. Types of personalities. Dominator - one who likes to control a group. Compromiser - one who sees all sides of an issue. Follower - one who watches, listens, and usually follows the group. Protester - one who speaks out strongly against issues.

10. Types of personalities Encourager - one who gives hope, courage, confidence, and support. Integrator - one who removes barriers. Contributor - one who likes to share information and initiate projects Opinion-seeker - one who likes to get other people’s opinion.

11. Types of personalities Opinion-giver - one who constantly provides his or her own opinion. Information-seeker - one who wants to seek out the facts and information. Information-giver - one who always has answers to questions. Elaborator - one who wants to see everything completed to detail.

12. Types of personalities Recognition-seeker - one who is always seeking recognition. Distracter - one who does silly or foolish things for attention. No-show - one who does not show up for events or activities.

13. Three styles of leadership. Authoritarian: leadership style which favors blind submission to authority. Laissez-faire: leadership style or personality which lacks direction or interference. Democratic: leadership style that favors democracy and social equality.

14. Personal conflict - difference between two people that disrupts progress. Causes of Conflict Poor communication Low self-esteem Stress or a stressful environment Bad decisions or poor judgment Holding grudges

15. What skills do employers want in their employees? achiever anticipation positive attitude commitment command competitiveness courage credibility dedication dependable discipline drive empathy ethics focus ideation

16. What skills do employers want in their employees? knowledge loyalty organization responsible self-confident team player values

17. Other employability skills personal management skills teamwork skills academic skills

18. What qualities do employers look for in an employee? Positive attitude Cooperative Dependable Trustworthy Hard working Respectful Diligent Committed Handle criticism well Dress appropriately Have initiative Have respect for authority.

19. Review/Summary Why are people skills important in the workplace? Do various personality styles affect the workplace? What skills do employers want in their employees?

20. Review/Summary What types of qualities do employers look for in an employee?