1. Dental Service Crisis At Christmas 2010

2. Dental Service Organiser – Mary Farnell Senior Dental Service Volunteers: –Geo Mathew –Sarah Murray –Nahush Shah –Mark Singh –Mark Vernon CC Dental Service Senior Team

3. Dentists Dental Nurses Dental Therapists Hygienists CC Dental Service Volunteers are:

4. Four mobile dental units –Two at the Rough Sleepers Centre (owned by Crisis) –Two at the Bermondsey Day Centre (one donated by Newham PCT, one donated by Tower Hamlets PCT) Mobile Surgeries

5. Treatment base teams – residential centre Treatment base teams – day centre Mobile Triage teams Cleaning and Sterilisation team Reception & Liaison team CC Dental Service Teams

6. Teams of four: –an operator –chairside "dirty" assistant –clean assistant –gopher Treatment Base Teams

7. Teams of 2-4 volunteers –Provide outreach service to guests in all other centres –Carry out basic checks on site –Disposable exam kits –Refer guests who need treatment to relevant treatment base same day Mobile Triage Teams

8. Cleaning and Sterilisation team Reception & Liaison team Other teams

9. 24-29 Dec 2010 0900 – 1730 hours Briefing at 0900 hours Main dentistry base – Rough Sleepers Shift times

10. Rough Sleepers treatment base –0930 – 1700 hours Bermondsey treatment base –1000 – 1630 hours Mobile triage teams –1000 – 1630 hours Service times

11. Treat guests from residential centres –Rough Sleepers –Dependency centre –Women’s centre Guests referred by mobile triage teams from –Dependency centre –Women’s centre Afternoon sessions booked for these guests Rough Sleepers treatment base

12. Treat guests from day centres –Bermondsey day centre –All other day centres Guests referred by mobile triage teams from –All other day centres Afternoon sessions booked for these guests Bermondsey treatment base

13. Go to other centres on a rota basis Mainly morning sessions Guests are referred to relevant treatment base after lunch same day Limited number of appointments Mobile Triage teams

14. Waste Infection Control Pressure Vessels All Dental Volunteers should reply to email before your first shift Protocols

15. 1. exam 2. scale and polish 3. treatment of pain - dressing of teeth 4. stabilization caries 5. simple restorations -amalgams, composites and glass ionomers 6. root canal dressings 7. oral hygiene instruction 8. simple extractions 9. incision and drainage 10. temporary crowns and recements What treatments do we provide:

16. 1. surgical extractions 2. root canal therapy 3. crown and bridge work 4. root planing 5. complex treatment planning Treatments NOT provided:

17. 1. Please follow agreed policies 2. Follow health & safety guidelines 3. Complete dental form for each guest 4. Maintain high standards in paperwork Manual in each treatment base will have a copy of the Dental Info Sheet, Protocols, CC policies & Volunteer Handbook CC Policies & Procedures

18. Bring a copy of most recent registration certificate/insurance to first shift Bring your own protective clothing Bring safety spectacles Bring additional layers of clothing Bring only small amounts of money Bring your sense of humour! Important points to remember

19. Be flexible & work as a team Turn up for your shifts Arrive on time Dress in comfortable, warm clothes Please do not give money to our guests Important points to remember

20. If you are unwell, stay at home If you have to cancel, email in advance ccservices@crisis.org.uk Important points to remember

21. What happens when you arrive Present a copy of your shift confirmation email Your name ticked off shift list Get your services badge Report to the shift office Ask for the Services Liaison

22. Who is the Services Liaison? A key volunteer on each shift Member of the shift team The liaison between the services & the shift team Support for you during the shift

23. What happens when you arrive Familiarise yourself with the centre Find out what is going on each day Other services Activities Entertainments

24. What happens next? Log on to Crisis Community Read the Volunteer Handbook Get ready for CC!

25. Any questions?