1. Info-Tech Research Group1 Info-Tech Research Group, Inc. is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © 1997-2014 Info-Tech Research Group Inc. Implement Enterprise Mobility Management Mobile device management only scratches the surface. Dive into enterprise mobility management to go beyond devices and manage every aspect of mobility. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© 1997 - 2014 Info-Tech Research Group

2. Info-Tech Research Group2 Executive Summary Enterprise Mobility Management (EMM) is the next step in mobility for many organizations. Use this blueprint to stay ahead of the game and develop a plan to implement EMM. EMM is the evolution of Mobile Device Management (MDM), covering more than simple device management, extending to mobile app, data, financial, security, and help desk management. EMM has a lot of moving parts. A well thought-out implementation plan will help you cover the necessary requirements to properly launch and use EMM in your organization. Unlike most IT initiatives which surround the IT department, EMM must focus on the end users while involving help desk. Assess your current state to get a better idea of the mobile management needs of your organization. Selecting the right EMM vendor is important. Before jumping in, make key choices such as deciding between cloud and on-premise, identify integration requirements, and determine necessary features. Make sure to test out the solution before committing. IT must prepare help desk for changes brought about by EMM and develop a steering committee to guide the evolution of EMM. End users will be most affected by EMM. Test your solution using a pilot group, develop policies that align with your organization and employees, and perform end-user training to promote engagement. Communicate your EMM implementation plan effectively to receive buy-in from executives and key stakeholders.

3. Info-Tech Research Group3 Enterprise Mobility Management has evolved beyond managing mobile hardware. Implement an EMM solution today to take control of all aspects of mobility. Introduction Infrastructure managers and application managers responsible for mobile strategy and mobility deployment within the organization. Organizations migrating from simple MDM or another EMM vendor. For example, organizations complementing or replacing BlackBerry devices and management with another solution. Organizations of any type or size. Mobility is growing exponentially across industries, implementing technology to manage it has never been more important. Understand EMM, and how it relates to MDM. Assess how EMM will serve your organization. Select an EMM vendor. Develop a plan to implement an EMM solution. This Research Is Designed For:This Research Will Help You: Create an enterprise app store. Develop new apps to integrate with EMM or develop in-depth integration between existing apps and EMM. This Research Will Not Help You:

4. Info-Tech Research Group4 Implement EMM two-day workshop overview Session 1 Session 2 Break Day 1: Afternoon Make key decisions prior to selecting an EMM vendor Assess vendors and develop a shortlist of potential EMM vendors Day 1: Morning The case for implementing EMM Introduce EMM implementation plan Assess your current state Consider user survey and IT help desk metrics Prepare IT and help desk for changes brought about by EMM Develop a plan for end-user training, communication, and buy-in Day 2: Morning Going through this blueprint as a workshop? Use this overview as a rough schedule to complete the activities in two days. Develop a timeline for EMM implementation Insert sections into the EMM Implementation Plan Template Finalize EMM implementation plan Review and wrap-up Day 2: Afternoon

5. Info-Tech Research Group5 How to use this blueprint We recommend that you supplement the Best-Practice Blueprint with a Guided Implementation. For most Info-Tech members, these Guided Implementations are included in your membership plan.* Our expert analysts will provide telephone assistance to you and your team at key project milestones to review your materials, answer your questions, and explain our methodology. Info-Tech Research Group’s expert analysts will come onsite to help you work through our project methodology in a 2-5 day project accelerator workshop. We take you through every phase of the project and ensure that you have a road map in place to complete your project successfully. In some cases, we can even complete the project while we are onsite. Do-It-Yourself Implementation Use this Best-Practice Blueprint to help you complete your project. The slides in this Blueprint will walk you step-by-step through every phase of your project with supporting tools and templates ready for you to use. Project Accelerator Workshop You can also use this Best- Practice Blueprint to facilitate your own project accelerator workshop within your organization using the workshop slides and facilitation instructions provided in the Appendix. Book your workshop now by emailing: WorkshopBooking@InfoTech.com WorkshopBooking@InfoTech.com Best-Practice Blueprint Free Guided ImplementationOnsiteWorkshops * Gold and Silver level subscribers only Or calling: 1-888-670-8889 Ext. 3001 There are multiple ways you can use this Info-Tech Best-Practice Blueprint in your organization. Choose the option that best fits your needs:

6. Info-Tech Research Group6 Guided Implementation points in the Implement EMM project Section 3: Develop a shortlist of potential EMM vendors Go over the current state of mobility of your organization. Use this information along with Into-Tech’s tools to develop a shortlist of EMM vendors which are suitable to fulfill the needs of your organization. Sections 4 and 5: Prepare your organization for the introduction of EMM Introduce the necessary changes for IT and help desk to prepare for EMM. Go over expectations and brainstorm ways to prepare IT and help desk. Select a suitable pilot group and develop a plan to assist end-user buy-in, adoption, and training for EMM. Sections 6 and 7: Complete an EMM implementation plan Finalize the inputs and details of your EMM implementation plan in order to move forward with receiving buy-in from key stakeholders for launch of the project. Discuss suitable timelines for the project and review the completed implementation plan. To enroll, send an email to GuidedImplementations@InfoTech.com or call 1-888-670-8889 and ask for the Guided Implementation Coordinator.GuidedImplementations@InfoTech.com This symbol signifies when you’ve reached a Guided Implementation point in your project. Book a Guided Implementation today: Info-Tech is just a phone call away and can assist you with your project. Our expert analysts can guide you to successful project completion. Here are the suggested Guided Implementation points in the Implement EMM project:

7. Info-Tech Research Group7 Exploit Disruptive Technology Architect the Mobile Strategy in Two Days Your mobile strategy continues to evolve; now is the time to develop a sustainable management solution. Ensure you are at the right stop on the route to a complete mobile strategy Create a Consumer Technology Integration Plan in Five Steps Tackle the Technology of Consumerization Vendor Landscape: Mobile Device Management Suites Scope Refine You are here: Implement Enterprise Mobility Management Implement Develop & Enforce Policies that Securely Enable a Mobile Workforce Manage Develop a Mobile Management Strategy Transition to BYOD and Beyond This project outlines best practices involved when implementing Enterprise Mobility Management. The workshop component will contribute to the final goal, of completing an EMM Implementation Plan Template. Key tools and deliverables which will contribute to this include (1) an EMM End-User Satisfaction Survey Template, (2) an EMM Help Desk Metrics Reporting Tool, (3) an EMM Current State Summary Tool, (4) an EMM Vendor Shortlist & Detailed Feature Analysis Tool, and (5) an EMM TCO Calculator. A completed EMM implementation plan will help ensure a successful launch and integration of EMM in your organization.EMM Implementation Plan TemplateEMM End-User Satisfaction Survey TemplateEMM Help Desk Metrics Reporting ToolEMM Current State Summary ToolEMM Vendor Shortlist & Detailed Feature Analysis ToolEMM TCO Calculator Implementing a solution to manage your mobile landscape

8. Info-Tech Research Group8 EMM is one important piece of a progressive IT strategy Innovative organizations prosper, and EMM supports innovation. For more on increasing innovation in your organization, see Info- Tech’s Institutionalize Innovation through IT.Institutionalize Innovation through IT Use Info-Tech’s library of research to develop a complete technology plan. Disruptive Technology Innovation Consumerization BYOD Mobile Enterprise Mobility Management Incorporating disruptive technology is key to innovation, and mobility has been one major disruption in the past decade. See Info-Tech’s Exploit Disruptive Technology for other disruptions.Exploit Disruptive Technology Many disruptive technologies emerge in the consumer space first. Use Tackle the Technology of Consumerization to build a consumer technology integration plan to fit into your broader IT strategy.Tackle the Technology of Consumerization BYOD exploded due to mobile devices, but it has grown beyond mobility now. For broader BYOD-specific advice, see Info-Tech’s Transition to BYOD and Beyond. Transition to BYOD and Beyond EMM is a key part of a broader mobile strategy. Refine your overarching mobile strategy before implementing EMM by using Info-Tech’s Architect the Mobile Strategy in Two Days.Architect the Mobile Strategy in Two Days EMM is one of the most important technology pieces of a mobile strategy. This set will walk you through the implementation of EMM, which will introduce a wave of improvements that will reach all the other aspects of a progressive IT strategy.

9. Info-Tech Research Group9 This blueprint will go over everything you need to know about implementing EMM today. EMM implementation takes more than just “clicking go” Section 1: Make the Case for EMM Section 2: Assess Your Organization Section 3: Select a Suitable Vendor Section 4: Prepare IT Section 5: Cater to End Users Section 6: Communicate the Plan Section 7: Re- evaluate and Adapt Implement Enterprise Mobility Management

10. Info-Tech Research Group10 What’s in this Section:Sections: 1. Make the case for implementing EMM The basic requirements for implementing EMM. An introduction to EMM and its evolution from MDM. A summary of the main components and benefits of EMM and how this blueprint can help you realize them. Case Study: Implementing EMM with a variety of use cases. 1. Make the Case 2. Assess Current State 3. Select a Vendor 4. Prepare IT and Help Desk 5. Prepare End Users 6. Communicate Your Plan 7. Re-evaluate and Reassess

11. Info-Tech Research Group11 It’s not a question of deciding if you need EMM. Your challenge is to implement it. If your company has more than 50 mobile devices used for work, you need EMM Enterprise mobility management has a lot of moving parts. Jumping in blind won’t be easy. You’ll find yourself asking many questions: Which features do I need? How will it benefit users? Which vendor can meet those needs? How do I get users prepared? How do I get IT prepared? How do I roll out my selected EMM implementation? How do I communicate these plans in a business case/plan? “The biggest thing is having an [EMM] implementation plan rolled out first. You need to know how to phase it.” -- Phil Martin, Director of IT, Montgomery County Less than 50 devices? Manual ActiveSync policy management, informal policies, and ad-hoc support may suffice for now. However, mobility is here to stay; read the rest of this section to explore what EMM can accomplish, and re-evaluate your need for it on a regular basis.

12. Info-Tech Research Group12 Info-Tech Research Group Helps IT Professionals To: Sign up for free trial membership to get practical solutions for your IT challenges www.infotech.com Quickly get up to speed with new technologies Make the right technology purchasing decisions – fast Deliver critical IT projects, on time and within budget Manage business expectations Justify IT spending and prove the value of IT Train IT staff and effectively manage an IT department “Info-Tech helps me to be proactive instead of reactive – a cardinal rule in a stable and leading edge IT environment. - ARCS Commercial Mortgage Co., LP Toll Free: 1-888-670-8889