1. The National Insulation Association Vanda Bell- Preston BSH National Sales Manager

2. Introduction to Wolters Kluwer Leading multinational publisher and information services company €3.8 billion revenues 20,000 employees Head office Amsterdam Markets: Health, Corporate Services, Finance, Tax, Accounting, Law, Regulation, and Education Operations: Europe, North America, and Asia Pacific Provide information, tools and solutions to help professionals make their most critical decisions effectively and improve their productivity The Professional’s First Choice

3. Wolters Kluwer UK: Brands - Croner and CCH Tax Croner & CCH main brands: Health & Safety, Employment Tax Core competencies are: — Business information — Publishing — Telephone legal advice — Consultancy — Management solutions — Online services — Reward – surveys

4. Croner products and services Compliance audits Employment Tribunal Service Advice helplines – general & business specific Policies and procedures, documentation and templates Management systems Risk assessments & 3 year improvement plans Legal Expenses Insurance Updates Consultancy Training Online resource applications – Croner-I “Toolkit for Business” News Portals Publications All fully tailorable to meet the organisation’s individual needs:

5. Who are Croner? The leading provider of compliance solutions to UK businesses Innovators of this type of support - 60 years experience Over 450,000 UK businesses access our support services —300 partner agreements —165 associations Achieved Financial Services Authority authorisation 2005 Partners include: 4 banks, Institute of Directors, North East Chamber of Commerce, British Retail Consortium, Chartered Institute of Building, Trade Association Forum, Central Council Physical Recreation, CIPD, Quality Management Services, Road Haulage Association …

6. What is the Business Support Helpline (BSH)? The Business Support Helpline is a Telephone support and advice line for Membership based organisations. Our Specialist Advisors are available from 09.00am – 17.00hrs Monday to Friday (excluding public and bank holidays) The advice covers the latest legislation in areas such as: Employment Law Health and Safety Tax and VAT Payroll Commercial and contract law Landlord and tenant issues Company law Consumer protection and licensing Copyright and patents

7. Our Teams of Specialists The Business Support Helpline have teams of Specialists to give help and practical advice in;- Employment Law & Personnel eg;- Redundancy, long term sickness, grievance procedures etc. A team of solicitors will deal with contract and commercial law. Debt Collection, Dispute resolution. Contract and Company Law. Tax, VAT and Payroll e.g;- Self assessment forms, corporation tax, VAT registration and de- registration etc. Health and Safety e.g;- Risk assessment, legal compliance, hazard identification and elimination H&S policy and procedure etc.

8. Typical Top Ten Topics 1. Employment terms and conditions 2. Contract issues 3. Absence & Sickness 4. Legal issues 5. Redundancy & redundancy pay 6. Disciplinary & Grievance issues 7. Holidays & holiday pay 8. TUPE 9. Pregnancy & SMP 10. Debt Collection

9. What Makes our Service Unique? We are the largest providers of business services, advice and information in the UK. Instant Access to our Specialists who will respond immediately to your call. Unlimited use of the Helpline. High Quality Advice. Confidential and secure data management in accordance with Data Protection Act 1998 (DPA) Client Care Manager. All Specialists are employed by Croner Consulting. Our advice is up to date and relevant.

10. On-Going Support Services Fact Sheets – over 75. Solutions monthly news information, available via the Association. The articles included in Solutions can be down loaded into your own communication network as and if required. Access to meeting rooms at Hinckley is an option subject to availability.

11. List of On-Line Factsheets http://www.croner.co.uk/factsheets Employment Factsheets: Disciplinary and Dismissal procedures. Flexible Working. Holidays and Holiday Pay Health and Safety: Hazardous Substances. Fire Prevention. General Premises Safety. Legal Factsheets: Data Protection Act 1998. Bad Debts – coping and preventing. There are also Tax and VAT Factsheets.

12. Questions?