1. Office of Administration Enterprise Server Farm March 2006 Briefing

2. AgendaAgenda Server Refresh Database update MS SQL 2000 SP4 Veritas i3 DB tool Oracle upgrade to 9.2.0.7 Livestats update Hosting Solution Engine DSView 3.0 upgrade ESF general updates

3. Managed Services - Server Refresh Vincent Cheong

4. Background Various hardware reaching end-of-life and warranty Implementing new IBM hardware Servers utilizing old ESF Base Build Latest configuration standards Upgrading from Windows 2000/IIS 5.0 to Windows 2003/IIS 6.0 Better performance and security enhancements Server Refresh

5. Phase I - DSF Only Phase II - DSF with Custom Applications Phase III – Custom Web and Application Servers Phase IV - Database Servers Phase V - Active Directory Server Refresh

6. Status of Phase I – DSF Only Migrated Portal, Governor, DLI, IES, DSF Training, etc. Issues identified DSF functionality, e.g. routing approval. DSF - SQL Scheduled tasks, e.g. cut page (resolution identified and code being updated by Cimbrian) Server Refresh

7. Schedule Phase I – Q4 2005/Q1 2006 Phase II – Q2 2006 Phase III – Q3 2006 Agency software compatibility sign off before Mar 31 st https://www.esftools.state.pa.us/SoftwareCo mpatibility/ Phase IV – Q4 2006 Phase V – Q4 2006 Server Refresh

8. Database update Eric Eyster

9. MS SQL 2000 SP4 All SQL servers upgraded successfully except the Enterprise SQL database cluster. Estimated timeline for SQL Cluster: Staging - April 10 th Production – April 23 rd

10. Veritas i3 DB tool Optimize SQL response time by proactively monitoring, analyzing, and tuning SQL Server environment Provide a complete view of application performance by capturing, measuring, and correlating performance metrics Timeline – Q2

11. Oracle upgrade to 9.2.0.7 Background Current Oracle version in ESF – 9.2.0.5 Oracle released Critical Patch Updates These patches are not supported for current version in ESF

12. Oracle upgrade to 9.2.0.7 Pending agencies and vendor sign off for application compatibility Tentative schedule - Q2 2006 Staging upgrade Agencies test and sign off Production upgrade Agencies test and sign off

13. Livestats update Eric Eyster

14. Livestats Update Some agencies reported errors with page and watch data ESF Worked with DeepMetrix support to troubleshoot issue Resolution and recommendation was to run the SQL database on the application server

15. Livestats Update Completed and tested in staging Completed in production Currently testing with agencies If you have any issues regarding data inconsistencies, please notify the ESF

16. Hosting solution Engine Robb Ritchey

17. What is HSE? Web interface for managing Hardware load- balanced servers Selectively suspend services to your web servers Hosting Solution Engine

18. Benefits of HSE Ability to perform server maintenance without affecting availability (Load balanced environment only) Ability to stop and start services by the agencies Provides real-time status of service health Accessible 24/7 Only needed by Co-location customers Hosting Solution Engine

19. Accessing HSE https://hse.oaesf.state.pa.us Login with CWOPA credentials Available only from MAN or via Dialup/VPN

20. Activate Real – Activate and suspend services at the server level Activate Virtual – Activate and suspend services for all servers associated with a Virtual IP Hosting Solution Engine

21. Services can be activated or suspended on the fly No traffic is sent to services having a weight of ‘0’ Hosting Solution Engine

22. ‘Clear Connections’ must be checked in order to delete existing connections to the server. Hosting Solution Engine

23. ‘Real Time Stats’ will poll the load-balancer for live status information. This can be useful as the HSE only updates periodically – every 30 secs Hosting Solution Engine

24. Agency Next Steps Create CWOPA group(s) Format: AA-HSE_XXXXX Create ticket with ESF Technical Ops Team Request latest version of Co-location Doc Update ESF Co-location Document New Template @ http://www.oit.state.pa.us/esf/cwp/view.asp?a=1 &q=182423&esfNav=|8041| Submit updated doc for HSE Access Hosting Solution Engine

25. DSView 3.0 Upgrade Matt Wentling

26. V3.0 Features New User Interface Hub and spoke server architecture for redundancy Exit macros log out or lock each user when a session window is closed Email notifications when selected events occur DSView 3.0 Upgrade

27. Impact to Customers Web browser interface Eliminates need for Citrix and Avocent specific client application Higher color resolution and faster screen scans to improve speed More intuitive interface Available from MAN or via Dialup/VPN Only affects Co-location customers Tentative Schedule – Q2 2006 DSView 3.0 Upgrade

28. DSView 3.0 Upgrade Demo

29. ESF General Updates Steve Dunn

30. ESF General Updates Crystal Enterprise Upgrade Upgrade from CE ver 10 to CE ver 11 CE10 support ends in June 8, 2007 CR10 support ends Jan.7, 2007 Migrate before end of life to avoid support issues Tentative schedule Q4 2006

31. ESF General Updates Enterprise Portal BEA Aqualogic Ver 6.0 Architecture implemented Development, Staging, Production Governance and ROE document in progress Tentative Go-Live April 2006 Contact: Mark Rogers (OA)

32. ESF General Updates Interim Site Update Disaster Recovery Plan Committee established ESF – Managed Services JNETGISExchange Phased approach based on funding Phased approach based on funding

33. ESF General Updates Help Desk Process Initiation Remedy Ticket Call Center (717) 506-1079 Option1 OA ESF Application Management Team (MS) OA ESF Technical Operations Team (Co-lo) Ticket Details Detailed problem description Valid Contact information Phone and email Ensure requestor is available for call back for urgent or high tickets.

34. ESF General Updates Help Desk Process PrioritiesUrgent Production Application unavailable High Critical Portions of Production Application unavailable Medium Minor issue not requiring immediate attention Low Question or Informational Request Escalation Timeframes and Contacts defined in Document Process Document http://www.oit.state.pa.us/esf/cwp/view.asp? a=7&Q=125093&esfNav=|

35. ESF Web Site http://www.oit.state.pa.us/esf Windows 2003 compatibility sign off https://www.esftools.state.pa.us/SoftwareCo mpatibility Help Desk (717) 506-1079 Option 1 http://www.oit.state.pa.us/esf/cwp/view.asp?a =7&Q=125093&esfNav=| HSE Reference Document http://www.oit.state.pa.us/esf/lib/esf/hosting_s olution_engine_usage_guide.pdf Resource Links

36. Thank You! Questions? Thank You! Questions?