1. Operation of a QMS in compliance with ISO/IEC 17025 at PTB - First Experience PTB is a signatory of CIPM-MRA participation in key comparisons evaluation of CMC operation of suitable QMS A. Odin and M. Kühne Physikalisch-Technische Bundesanstalt Braunschweig and Berlin

2. Organization of metrology in Germany I Metrology in Germany is characterized by  a metrology system promoted and supported by the State  a decentralized, federative system which takes the structure of the German federal states into account  a separation of the metrology and test sector into areas under legal control and industrial metrology.

3. Bundesministerium für Wirtschaft und Technologie Berlin EAB DKD Prüfstellen Ruhrgas AG (approved test centres) Organization of metrology in Germany II

4. Physikalisch-Technische Bundesanstalt What is PTB? PTB - the national metrology institute providing scientific and technical services Which are PTB’s responsibilities? Achieving progress and ensuring reliability in the field of metrology for the benefit of society, economy and science What are PTB’s activities? Research, Measurement, Consulting Which is PTB’s competence? Metrology - measurements of highest accuracy and reliability

5. International affairs: Removal of technical barriers to trade, unification of metrology Metrology for economy: Support of economy for enhanced productivity and employment Fundamentals of metrology: R ealization and dissemination of the SI units Metrology for society: P romotion of consumer protection, preserve and improve quality of live Fields of Activity

6. Organisational chart of the PTB Presidential Board President Prof. Dr. Göbel Vice President Prof. Dr. Kochsiek Member of Presidential Bd. Dr. Kunzmann Div. Z Adminis- tration and Service section Div. 1 Mechanics and Acoustics Div. 2 Electricity Div. 3 Thermo- dynamic, Explosion Protection Div. 4 Optics Div. 5 Precision Engin. Div. 6 Ionizing Radiation Div. 7 Tempera- ture and Synchrotr. Radiation Div. 8 Medical Physics, Metr. Inf. Technol. Div. Q Scientific, Technical Cross-sec. Tasks Cert. Body Weight. Instrum. Cert. Body EMC Cert. Body Explos. Protect. Cert. Body Eye Protect. Section Quality Manag.

7. QM organizational chart Advisory Boards ZQABCB12345678 DFG recommendations, ISO/IEC 17025 EN 45003 Quality Assistants of Divisions and Bodies EN 45011 EN 45012 Section „Qualitätsmanagement“ Head & Quality Agent Vice-president Quality-Manager President

8. QM documentation system Quality Manual Administrative or general QM procedures Quality manuals of Divisions and Bodies DFG recommendations, ISO/IEC 17025 Working Instructions Z Q12345678ABCB EN 45003 EN 45011 EN 45012

9. Contents of working instructions Scope of measurements Description of the measurement procedure Measurement traceability Budget of measurement uncertainty Accommodations and environmental conditions Reporting of the results Working instructions

10. Key comparisons QM system CMCs PTBs contribution to BIPM CMCs Edition: 2002-07-29

11. Key elements of QM system 2000  Integration of all staff members (QM projects of the Divisions)  Inclusion of all fields of activity  open system  minimized formalism, few paper work (INTRANET), practicality  simple organizational system  a QM documentation system tailored to the specific requirements of the staff members of a National Metrology Institute

12. First Experience Higher level of awareness of QM at management level written working instructions are viewed as substantial improvement (documentation is essential part of work) increased awareness for management of measuring tools benefit of internal audits (aims of audits not so much „control“ but help for improvements)

13. Fulfilling the MRA requirements QS-Forum is the EUROMET way of doing QS review by peers successful presentations and discussions of NMI QS provide evidence to fulfilling the QS requirements of the MRA presentation of PTB QS at QS-Forum meeting in Vienna in October 2001 with members of QS- Forum expressing confidence in the fulfillment of the MRA requirements