1. Copyright JNT Association 2008 1VINAREN Visit 24 Nov 2008 Implementing a Quality Management System at JANET(UK)

2. Copyright JNT Association 2008 2 YES! BUT need to know why you are doing it If in doubt, don’t do it! Is it worth implementing a QMS?

3. Copyright JNT Association 2008 3  A large/growing organization needs to understand and document its processes – Can’t ask John/Juan/Jean!  Initial implementation allows an organization to take time to consider what it does and how it does it  Enables shared understanding of goals by everybody BUT Benefits of a QMS

4. Copyright JNT Association 2008 4  Need to document what doing now, not what would like to do  Need to involve staff from outset, develop existing practices, not impose new system from above  Quality must be part of normal working practices, not an added extra  Senior management need to be committed, and part of the process Lots of things to think about

5. Copyright JNT Association 2008 5  QMS needs to be regularly reviewed and maintained  Processes/documentation change as the needs of the organization change – system is the servant not the master  QMS involves cultural change, some benefits immediate, others will take time to realise  Move to fully functioning QMS can take a long time – 7 years for JANET(UK)! More things to think about

6. Copyright JNT Association 2008 6 Thank you for listening Steve.Hogger@ja.net