1. Supporting Excellence: the Research Support Model at Northumbria University UCISA Liaising with Researchers event, Manchester, 20 January 2010 Jan Storey and Dilys Young Library and Learning Services, Northumbria University

2. Drivers for change New Vice Chancellor (August 2008) Funding – RAE successes – REF targets Focus Impacts – Collections – Services – Support

3. Responding and developing - New structure for Academic Services Division - Collaboration & partnership - Building on best practice and sharing more widely - Creating capacity – doing things differently in order to do different things - New themes, new teams Information & Specialist Services Learning & Teaching Innovation Research Support & Collection Development

4. Research Support @ Northumbria Research Support Information Resources Training & Development Expert advice Research Repository Communications Community & Space Collaboration & Partnership

5. The Learner Support Model 1-2-1 Information desk Desktop sharing Telephone enquiries Online guides Ask4help Blackboard modules Mailings / Text messages / Facebook or MySpace ? Specialist Services Library Liaison Adviser Tutor Support Help Services Enquiry Services 24/7 Welcome Desk Self-Service Borrow/return books Give feedback Get help Information Services Promotional Instructional

6. The Research Support Model Value added services Library Liaison Advisers Academic Support Specialist Services Specialist advice Skills delivery Help services 24/7 Enquiry services External services Information Services Promotional/Instructional Collaborative Expert Advice ????? Training & development Literature reviews, bids, NRL support (repository) Ask4help/ 1:2:1 Resources (UKRR) Online guides, Research hub (physical and virtual) Collaboration and partnership

7. What else might we do? - Library desktop training service (Southampton) - Digitising special collections - Brokering services e.g. Literature searching/BL - Research Exchange (Warwick) Research Support Manager collaborative spaces & technologies research community concept – inter-disciplinary and social research exchanges peer-to-peer support/facilitating research connections

8. RLG Partnership: Research Information Management Programme “… this activity sets out to test a list of research support services with a variety of researchers. The list exemplifies a user-centered approach, with services that researchers should like because they can make their work easier and help them in maintaining their scholarly reputation. A working group will finalize the list of services and then test them with researchers. The goal is to identify what is wanted by researchers (and then to reflect on what we offer, what others offer, and what's missing)”. http://www.oclc.org/research/activities/desirability/default.htm

9. RLG Partnership: List of Research Support Services provide dedicated space on a server & structure that space to organize notes, datasets, others' publications, presentations… help load it/back it up ensure remote access to data provide tools for group work and version control at the file level help manage research, tracking who is involved in which grant, which research is funded by which grant, and purchasing grant-funded equipment. help negotiate publication rights.

10. RLG Partnership: List of Research Support Services ensure work is disseminated broadly, quickly, and openly getting maximum impact for researcher and university authority work to ensure credit for work, despite the various forms of name used in indicating authorship keep personal bibliographies up-to-date provide a customizable personal web page facilitate inclusion in campus and disciplinary expert/ise databases preserve outputs in the institutional repository and facilitate inclusion in disciplinary repositories. ensure portability of work if researcher leaves the institution

11. Thank you Any questions?