1. Good Morning!

2. Information Seeking in an Electronic Environment Kathleen Weibel Simmons College/Atlantic Philanthropies Vietnamese Scholar Library Program kweibel2@gmail.com Sweden-Laos-Vietnam Regional Library Development Project

3. Information Seeking in an Electronic Environment An adaptation of UNESCO’s Empowering Information Professionals: A Training Programme on Information and Communication Technology Module 3

4. Rationale for UNESCO EIPICT MODULE 3. The format and the mode of access to information resources have changed because of the electronic environment in libraries and the industry brought about by Information Communication Technologies (ICT) Libraries, librarians and users have to cope with the challenge and make use of the advantages brought about by ICTs UNESCO EIPICT MODULE 3.2

6. We will meet for 4 days Monday, April 28 Tuesday, April 29 Wednesday, April 30 Thursday, May 1

7. During this time we will address 2 questions: 1.How has Information Communication Technology (ICT) affected the Information–Seeking Behavior of Users? 2.What Principles and Skills are needed in Searching Information Systems?

8. In our time together you will also:  Experience a variety of approaches to learning about the impact of ICTs  Be able to decide which of these approaches are appropriate to teaching other public librarians about this topic

9. This is a workshop You will contribute as much to the content of the workshop as I will!

10. Guidelines for our work together:  We will start on time and end on time  We will take a twenty minute tea break about midway through the morning and the afternoon  We will break for lunch at 12:00 PM and reconvene at 14:00 PM  If you need to leave the room for any reason, please feel free to do so  Please turn off your cell phones or switch them to vibrate  Ask questions, discuss and participate!

11. You will learn from each other as well as from me

12. Introductions Who are we? Why are we here?

13. Kathleen Weibel Librarian for 40 years Academic library director, state library continuing education consultant, public librarian, taught in many library education programs, independent trainer and consultant Retired as Director of Staff Development for the Chicago Public Library Now teaching as an adjunct at the University of Illinois at Urbana-Champaign Graduate School of Library and Information Science and the Mortenson Center for International Library Programs In Vietnam to teach for Simmons College/Atlantic Philanthropies Vietnamese Scholar Library Program

14. What do you do? I teach library science courses I supervise staff I teach information literacy sessions I am a manger I work in Information Services I work in circulation I work in Information Technology I work in AV I work in Information Resources Any thing else?

15. Why are you here? What do you hope to learn or gain from this workshop?

16. Individual Exercise

17. Discussion

18. Today and tomorrow we will focus on this question: How has Information Communication Technology (ICT) affected the Information–Seeking Behavior of Users?

19. Reminder! We are adapting UNESCO’s Empowering Information Professionals: A Training Programme on Information and Communication Technology Information Seeking in an Electronic Environment Module 3

20. This is the first of two lessons in: Information Seeking in an Electronic Environment

21. Scope of UNESCO EIPICT MODULE 3. LESSON 1 Impact of ICT on the information industry and services o Format of information resources o Representation of information-seeking tools Impact of ICTs on the user o Information needs o Information-seeking behavior o Methods to support user information needs Impact of ICTs on the librarian and other information professionals UNESCO EIPICT MODULE 3. LESSON 13

22. Learning Outcomes for UNESCO EIPICT MODULE 3. LESSON 1 By the end of the lesson, you will be able to: Appreciate the impact of ICTs on the information industry and services Know different formats of information resources Know new ways of representing information in an electronic environment Understand the information-seeking behavior of users in an electronic environment Appreciate the impact of ICTs on the librarian and other information professionals UNESCO EIPICT MODULE 3. LESSON 14

23. Any Questions?

24. Break

25. Please form groups of three

26. 1. What is information? 2. What forms does information take? In your group of 3 please discuss these 2 questions:

27. Discussion

28. 1. What information did you need to get to this series of workshops in Ho Chi Minh City? 2. How did you find the information you needed to get here? 3. What forms did this information have? In your groups of 3 using the definitions you just developed please discuss these 3 questions:

29. Discussion

30. Strategies in Information Seeking Sources: o Recall o Asking friends, colleagues or experts o Consulting personal collections of books, periodicals and files o Conducting empirical investigations o Consulting libraries, research firms, electronic networks o Making use of information services Methods o Analytical strategies o Browsing strategies UNESCO EIPICT MODULE 3. LESSON 121

31. Taking the Train in Thailand: Information Seeking to Buy a Ticket Guide book Internet search Thai colleague Tourist Service Bookmarked website Map Hotel staff

32. Lunch We will reconvene promptly at 14:00 PM