1. Aviation English Unit Two Making a Flight Confirmation

2. Before Class 1.What change would Vanessa like to change? 2.What flight does Vanessa take eventually? 3.Where is China Airlines located?

3. Answers 1.She wants to change her return flight from 9 th of Jan. to 10 th Jan. 2.The 5:30 pm flight 3.China Airlines is located in terminal 3.

4. Conversations Ground Staff: China Airlines. How may I help you? Vanessa: Yes, I would like to change my return flight to Taipei please. G.S.: OK. May I have your name please? Vanessa: Sure. My last name is Lee, and my first name is Vanessa. G.S.: OK, Ms. Lee. Now, what change would you like to make?

5. Conversations Vanessa: Well, right now, I’m scheduled to return to Taipei on January 9 th. And I’d like to change my reservation, so that I can fly back on the 10 th instead. G.S.: O.K., one second. Let me check your reservation, Ms. Lee. OK, there doesn’t seem to be any problem with changing your flight to January 10 th. Which flight would you like to take instead?

6. Conversations Vanessa: Is there one in the afternoon? G.S.: Yes, we have available seats on one flight leaving at 3 p.m. and another leaving at 5:30 p.m. Vanessa: You don’t have any later flight? G.S.: I’m afraid that all our other flights are fully booked. Vanessa: OK, then I’d like to take the 5:30 flight please. G.S.:OK, Ms. Lee. Your flight has been confirmed. Check-in is at 3:30.

7. Conversations Vanessa: And which terminal is China Airlines in? G.S.: We’re located in terminal 3. Should you have any questions, please feel free to contact us again. Thanks you for choosing China airlines. Vanessa: Thank you. Good-bye.

8. Key words return flight origination flight (or origination) departure arrival You can take the shuttle bus. It picks up passengers right in front of the hotel. pick up drop off

9. Sample Sentences I’d like to reconfirm my flight please. What’s your flight number? When do you start check-in? You should check in two hours before departure. Would you like me to put you on the waiting list? All flight have been canceled due to weather conditions. We’re arranging another flight for you.

10. Sample Sentences How can I get to the airport? You can take the shuttle bus. It picks up passengers right in front of the hotel. It’s about an hour away by car. I’m flying on United Airlines. Which terminal should I go to?

11. An Airline Ticket 1. Issued BY: 發票機關 IATA->International Air Transport Association 國際航空運輸協會 BSP->Billing and Settlement Plan 結帳系統 2. Date of Issue 開票日 3. Carrier ID 航空公司認證碼 4. Place of Issue 開票地 5. Name of Passenger 旅客姓名 6. Fare Basis 票價基準 ( 經濟艙等三個月票 )

12. An Airline Ticket 7. Tour Code: 旅程代碼 8. From…To…: 出發地與目的地 9. Carrier: 航空公司 10. Flight: 班機號碼 11. Class: 艙等 12. Date: 日期 13. Time: 時間 14. RES->Reservation 訂位狀況 - OK-> 確認 RQ-> 候補 NS-> 不占位

13. An Airline Ticket 15. Invalid Before/Invalid After: 有效期限 16. Restrictions/Endorsements 禁止背書轉讓 17. PNR(Passenger Name Record) CODE 旅客姓名代碼 18. CONJ. TKT. NO. 機票連續號碼 (Conjunction) 19. Fare Calculation 票價計算 20. Fare 票價 : IT->Inclusive Tour 21.TAX/FEE/CHARGE: 稅金

14. An Airline Ticket 22. TOTAL 票面總價 23. EQUIV. FARE PAID: 實際付款市值價 ( 需轉換 匯率時會寫出金額 ) EQUIV.->equivalence 等值 24. Form of Payment 付款形式 : INV-> Individual 25. Allow: 免費托運行李公斤數 26. Document Number: 票號 O-> 可停留此地 X-> 不可停留僅可轉機

15. Exercises 1. I would like to _____ my flight for one ______tomorrow 2.I would like to _______ my return flight please. 3.When is the _____ that I can ______? 5. Please put me on _______. 6.Your flight has been _______.

16. Exercises 1.change 2.reconfirm 3.check in 4.put 5.standby 6.canceled