1. Mobility in IT Operations GS Gruppen 29-05-2007

2. Optimizing Operations Automation –System i centric scheduling, monitoring, and notification –Security, disk usage, job accounting, and data management –Output management and distribution Software Development &Test –Change management and version control for software development –Test software for entire development process Data Replication –Multi-platform data transformation, integration, and distribution –Real-time System i mirroring Business Intelligence –Data access and analysis –Data extraction and reporting Productivity tools –Application optimization: Interactive and batch –Documentation –Database editing

3. SOSY’s Software Solutions Automation: The ROBOT Automated Operations Solution –Provided by Help/Systems, Inc. –SOSY’s largest business area Software Management –TBD –The TestBench Suite from The Original Software Company Data Replication – DataMirror Transformation Server and DataMirror iCluster Business Intelligence –SEQUEL from Help/Systems, Inc. Productivity Tools –GiAPA from iPerformance ApS –Abstract and EasyView from Help/Systems, Inc.

4. SOSY Facts and Figures Founded in 1989 600+ licenses supported Users in 25 different countries IBM Business Partner First line support for all products in Copenhagen Centralized or decentralized support for users

5. SOSY Company Mission Your Partner in Optimizing Operations SOSY helps System i IT departments by providing counseling within operations regarding choice of software solutions and definition of implementation strategy Consulting covers entire process from pre-analysis through implementation, training, and follow up SOSY helps with IT compliance

6. Mobility in IT Operations What Is Possible Today? Notification via email or SMS Browser interface ensures remote access

7. Mobility in IT Operations Which operational areas? Scheduling Monitoring of System i –Messages on message queues –Monitor critical resources –Monitor FTP, SECAUDLOG, QHST => Automate as many replies as possible Security monitoring Monitor disk space Centralize monitoring of multiple units Monitor attached Windows servers and clients

8. Robot/SCHEDULE Job Scheduler & Automatic Computer Operator Robot/CONSOLE Message, Resource, & Log Management Robot/AUTOTUNE Automatic Performance Monitoring & Tuning Robot/REPLAY Interactive Job Management Robot/UPS Support for Your UPS Hardware Robot/SPACE Disk Space Management Robot/CLIENT Client Operations Event Manager Robot/REPORTS Report Distribution, Archiving, & Viewing Robot/CPA Usage Reporting & Chargeback Robot/SAVE Automatic Backup & Recovery Robot/NETWORK Network Management Robot/ALERT SMS or email Messages Robot/SECURITY User access, Exit Points, Profile exchange, Audits Robot/TRANSFORM OS/400 Spooled File and IFS File to PDF Transformation

9. Robot/SCHEDULE Job Scheduler & Automatic Computer Operator Robot/CONSOLE Message, Resource, & Log Management Robot/AUTOTUNE Automatic Performance Monitoring & Tuning Robot/REPLAY Interactive Job Management Robot/UPS Support for Your UPS Hardware Robot/SPACE Disk Space Management Robot/CLIENT Client Operations Event Manager Robot/REPORTS Report Distribution, Archiving, & Viewing Robot/CPA Usage Reporting & Chargeback Robot/SAVE Automatic Backup & Recovery Robot/NETWORK Network Management Robot/ALERT SMS or email Messages Robot/SECURITY User access, Exit Points, Profile exchange, Audits Robot/TRANSFORM OS/400 Spooled File and IFS File to PDF Transformation

10. Robot/SCHEDULE Job Scheduler & Automatic Computer Operator Robot/CONSOLE Message, Resource, & Log Management Robot/AUTOTUNE Automatic Performance Monitoring & Tuning Robot/REPLAY Interactive Job Management Robot/UPS Support for Your UPS Hardware Robot/SPACE Disk Space Management Robot/CLIENT Client Operations Event Manager Robot/REPORTS Report Distribution, Archiving, & Viewing Robot/CPA Usage Reporting & Chargeback Robot/SAVE Automatic Backup & Recovery Robot/NETWORK Network Management Robot/ALERT SMS or email Messages Robot/TRANSFORM OS/400 Spooled File and IFS File to PDF Transformation Robot/SECURITY User access, Exit Points, Profile exchange, Audits

11. Automation Not Just Monitoring! Enter Instruction Execute the Instruction Automation at the source!

12. Mobility in IT Operations  Robot products  Remote Notification via Robot/ALERT  Job scheduling and batch management with Robot/SCHEDULE  Message & Resource Management with Robot/CONSOLE  Monitor IP-devices with Robot/TRAPPER  Manage multiple System i with Robot/NETWORK  Security management with Robot/SECURITY  Monitor Windows PC’s with Robot/CLIENT

13. Robot/ALERT Notification You can send important messages –by email –as SMS messages to your your GSM phone –to a whole list of people if many people should see the same message You can reply to messages remotely

14. 2-way communication gives maximum flexibility Let Robot/ALERT send an SMS message to your GSM mobile phone or an email Let the distribution depend on the time of the day The message can originate from: –Robot/CONSOLE’s message management –Error message from other Robot products, e.g. problems with a batch job controlled by Robot/SCHEDULE –Your own application Define recipients in Robot/ALERT Answer the message directly from your mobile phone ! Last important step for lights out operation! You will be notified when necessary.

15. Robot/SCHEDULE

16. Schedule Activity Monitor

17. View JSL Blueprint Option

18. Blueprint Documents Job Relationships

19. Import/Export Via XML To Other Systems

20. Forecast by Date Range

21. Job Monitor & Notification Possibilities

22. Mobility via a Browser Interface

23. Job Schedule List can be seen in a Browser Window

24. Good Morning Report can be seen in a Browser Window

25. The KEY to System i Message Management and Remote Control Robot/CONSOLE

26. Robot/CONSOLE Provides multiple OS/400 tools: –Resource monitoring –Log monitoring –Event notification –Message management –Message automation

27. Robot/CONSOLE Message automation –Answer, suppress, escalate messages –Turn important informational messages into response-required messages Provides historical database –Critical events –Everything from security to application errors

28. Automation at the Source MSGQ Robot/CONSOLE New Messages Responses Robot/ALERT Message Set Processing Resources Device, SBS, JOBQ QHST QAUDJRN FTP Robot/NETWORK

29. What Is A Message Center? Displays the important messages Can be part of a message queue Can represent many message queues Replaces having to look at a message queue

30. Graphical or green screen Provides notification and escalation Expert message centers Used by resource and log monitoring What Is A Message Center?

31. Message Sets The rules for how to handle a message Can simulate messages for testing Can hold and release message sets by command, or interactively Can group message IDs by job, by user, or by message file, using message groups

32. Message Sets Message tables let you assign common message IDs to a message set –Suppress –Answer with certain reply –Change all to specific color Message sets are optional

33. OPerator Assistance Language Developed in 1991 by Help/Systems Lets you write programming rules to manage messages Helps you handle many situations: –“File full” message –Record locks –Save-while-active –Disabled user profiles –Need to notify different application teams

35. Resource Monitoring Define one resource, or a group Expected status versus actual status Four priority levels History reports OPAL processing (optional) Supported by Robot/NETWORK

36. Add Resource – F6

37. Check Job Queue Depth

38. Check For Active Subsystem

39. Check for Active Job

40. Check for CPU used by Job

41. Security Audit Journal Monitoring Notification of system value changes Notification of user profile password violations Easier way to look at the audit journal Reports on security errors Message sets can manage and filter security errors, too!

42. Security Audit Journal Monitoring Setup

43. Security Audit Journal Monitoring

44. FTP Monitoring - Why? There’s no way to determine who is performing FTP transactions Only certain user profiles are authorized to use FTP Security auditors need the history of this type of activity Message sets are available for FTP events

45. FTP GET Function Is Now Response-Required

46. Robot/CONSOLE Reports Most Common Message Report Average Response Time FTP Activity Security Audit Reports Good Morning Report Summary of Critical Events at the Host Resource Exception Report

47. Robot/CONSOLE Summary … Robot/CONSOLE will monitor and automate your message queues Robot/CONSOLE will monitor your resources, security, FTP, and QHST Robot/CONSOLE will notify you if anything is wrong

48. Robot/TRAPPER  Monitor device and applications  Any network devices with IP address can be monitored  Four ping priorities available  Capture SNMP traps from devices  Requires Robot/Console

49. Capture SNMP traps and Ping Your Network with Robot/TRAPPER Two-Way GSM (Robot/ALERT )

50. Robot/NETWORK Interface Enables centralized management of Robot products – Message sets – Batch management – Disk space management Robot/ALERT on the host machine only

51. Display All Systems and Products At Once

52. Reply to Robot/CONSOLE Events

53. Web Browser Support

54. Status Center in Browser

55. Robot/SECURITY New addition to the Robot Automated Operations Solution

56. Product Overview Holds the key to protecting your system Exit Points Monitoring QAUDJRN Security Audits Profile Exchange Forensics Reporting Investigate

57. Exit Point Monitoring Highlights Different Modes –Log Only –No Logging –Lock all Server Access –All rules enforced—Normal –Learn what is being accessed User Lists and Individual Users are supported Object-level access can be controlled Set up schedules for access to servers

58. Security QAUDJRN Monitor Highlights Provides notification via e-mail, SMS, or a network for: –SV—System Value changes –PW—Password failures –CP—Profile changes –AF—Authorization failures

59. System Security Audit System i security configuration is complicated from initial setup to on-going maintenance Robot/SECURITY provides a comprehensive audit of the system security configuration The audit produces a report that compares current system security settings to best practices The audit report serves as documentation that can be used by an auditor It validates security for companies that need to pass a SOX or CobIT audit It pinpoints security vulnerabilities

60. Security Audit Highlights Comprehensive List of Security Audits Identifies potential security vulnerabilities Interrogates the following: –System Values –User Profiles –Object Authorities –Authorization Lists

61. Profile Exchange Customers often receive audit violations by providing too much authority to too many employees Auditors prefer that all object (*ALLOBJ) special authority be limited to just a few users Robot/SECURITY allows a user to request an exchange to a user profile with greater system access It minimizes the number of user profiles defined with strong special authorities You define if users can exchange to a higher authority: at any time, require real-time approval, or based on an access schedule Users can exchange to any user profile, not just profiles with *ALLOBJ authority

62. Forensic Utility Windows user interface for ease of use Interrogates several sources of information for job/user analysis –QAUDJRN—Very difficult to read without this tool –QSYSOPR –QHST –Robot product databases Displays detailed entries for date, time, user, and job selection

69. Robot/SPACE System i disk storage management made easy!

70. Robot/SPACE Overview Storage Audits Storage Collections Robot/CLIENT Collections Usage Trends Network Events Libraries IFS Files Objects Job and System Monitors

71. What does Robot/SPACE do? Monitors ASPs and iASPs Monitors Temporary Storage Collects disk space usage statistics for libraries and IFS objects Provides flexible reporting, graphing, comparing and trending of statistics Warns you when there is a problem Fixes problems automatically Helps you find problems quickly

72. Lists

73. Robot/CLIENT Integrates client and server management into the Robot Automated Operations Solution Automates Windows & UNIX clients or servers Monitors if PC’s are attached OK Monitors individual PC applications or services Upgrades/updates Windows programs OS/400 programs can initiate and control a task on your client or server with RCLEXEC Robot/CLIENT for Linux 2007

74. How Does Robot/CLIENT Work? System i centric approach Client software on selected PC’s Known Windows PC’s can be monitored, maintained Automation possible together with Robot/SCHEDULE and enterprise scheduling approach –PC maintenance jobs –PC monitoring –PC management

75. Conclusions on Mobility within IT Operations You decide which area(s) you want automate –Scheduling –Monitoring –Security –Disk space –System i control of Windows Solutions can be combined Mobility is ensured via –SMS –Email –Browser interfaces

76. Spørgsmål Chokolade www.sosy.dk