1. Training by manager By Junko Tsukayama 2011/05/06 Friday

3. Time management 時間管理 What is TIME MANAGEMENT? What is TIME MANAGEMENT? Is it important? Why? Why not? Is it important? Why? Why not?

4. As a tutor at the LLC 5 min. – usual shift 5 min. – usual shift 10 min. – 1st period shift 10 min. – 1st period shift Classes – Not late for classes!! Classes – Not late for classes!!

5. For Tutoring sessions Why do we have a system to make reservations for tutoring session? Why do we have a system to make reservations for tutoring session? What might happen if there was no reservation system at the LLC? What might happen if there was no reservation system at the LLC?

6. In a tutoring session (30 min.) Position to sit - cautious the time Position to sit - cautious the time 5 min. – ending of a session 5 min. – ending of a session Continue – ask tutee’s time Continue – ask tutee’s time

7. Prospective problems as a tutor in work at LLC Finish class late Finish class late Unexpected incident occur Unexpected incident occur Forgot the shift Forgot the shift Get an important business Get an important business other other Call to the LLC Call to the LLC Apologize for being late… Apologize for being late… Tell reasons Tell reasons Late 3 times without good excuses… Late 3 times without good excuses… Any other? Any other?

8. Prospective problems in tutoring sessions Low motivated tutees Low motivated tutees A tutee with displeasing attitude A tutee with displeasing attitude A tutee without any preparation A tutee without any preparation A tutee coming in the last moment A tutee coming in the last moment Give POSITVE comments. Give POSITVE comments. Be a nice friend but do your job! Be a nice friend but do your job! Ask to come back after preparation. Ask to come back after preparation. Do what you can help and encourage to come earlier next time. Do what you can help and encourage to come earlier next time.

9. Time for Role-playing!

10. Situation 1 Could not finish the tutoring on time. Could not finish the tutoring on time. ＊ Tell to stop tutoring. ＊ Tell to stop tutoring. ＊ suggest for next app. ＊ THANK them for coming. (for encouragement)

11. Situation 2 You have the next class but could not finish the session. You have the next class but could not finish the session. ＊ Tell to stop tutoring ＊ Tell to stop tutoring ＊ Ask to come back ＊ Ask the next tutor to take care ＊ THANK them for coming. (for encouragement)

12. Situation 3 Tutoring for a tutee without any preparation. Tutoring for a tutee without any preparation. ＊ Tell how much he/she has. ＊ Tell how much he/she has. ＊ Ask to come back after preparation. ＊ THANK them for coming. (for encouragement)

13. Prevent all these problems, you should TELL a tutee: How much he/she has. How much he/she has. The importance of preparation. The importance of preparation.

14. To prevent any problems, you should remember: To prevent any problems, you should remember: Why you are here for. Why you are here for. Be aware of time you have. Be aware of time you have. Always be nice and friendly. Always be nice and friendly. Thankful for a chance to meet them. Thankful for a chance to meet them.

15. Thank you very much for All your great jobs for the LLC!