1. 跨境电商询盘技巧 客户服务

2. 邮件表单 ̶ 以 Dear （人名）开头 “,” 结尾 ̶ 问候语，感谢语 ̶ 正文 ̶ 结语， “,” 结尾 ̶ 署名 ̶ Dear *** ̶ Thanks for purchasing from our shop ̶ Items will be sending to you by DHL. If you have any questions, please don´t hesitate to contact us. ̶ Best Wishes ̶ Eva  注意 ̶ 标点符号必须为英文 ̶ 首字母与人名必须大写 ̶ 标点符号前没有空格，标点符号后必须有空格

3. 催促下单，库存不多 Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you! Best regards, (name)

4. 回应买家砍价 Dear X, Thank you for your interests in my item. I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already. However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks. Sincerely, (name)

5. 断货 (out of stock) Dear X, We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out. http://www.aliexpress.com Please let me know for any further questions. Thanks. Best Regards, (Your name)

6. 关于支付选择 escrow ，提醒折扣快结束了 Hello X, Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, money bookers or Western Union). Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation. Please let me know for any further questions. Thanks. Best regards, (Your name)

7. 合并支付及修改价格的操作 Dear X, If you would like to place one order for many items, please first click "add to cart", then “buy now”, and check your address and order details carefully before clicking “submit”. After that, please inform me, and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you. If you have any further questions, please feel free to contact me. Best Regards, (Your name)

8. 提醒买家尽快付款模板 Dear X, We appreciated your purchase from us. However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order. Thanks again! Looking forward to hearing from you soon. Best Regards, (Your name)

9. 提醒买家尽快付款模板 Dear X, We appreciate your order from us. You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only have X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon. We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know. Best Regards, (your name)

10. 订单超重导致无法使用小包免邮的回复 Dear X, Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping. If you have any further questions, please feel free to contact me. Best Regards, (Your name)

11. 海关税 (customs tax) Dear X, Thank you for your inquiry and I am happy to contact you. I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations. First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items. Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office. I appreciate for your understanding! Sincerely, (Your name)

12. 因为物流风险，卖家无法向买家国家发货时 给出的回复 Dear X, Thank you for your inquiry. I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders. I appreciate for your understanding! Sincerely, (Your name)

13. 已发货并告知买家 Dear X, Thank you for shopping with us. We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience! If you have any further questions, please feel free to contact me. Best Regards, (Your name)

14. 物流遇到问题 Dear X, Thank you for your inquiry; I am happy to contact you. We would like to confirm that we sent the package on 16 Jan, 2012. However, we were informed package did not arrive due to shipping problems with the delivery company. We have re-sent your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience. If you have any further questions, please feel free to contact me. Best Regards, (Your name)

15. 如果买家希望提供样品，公司不支持样品 Dear X, Thank you for your inquiry; I am happy to contact you. Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business. If you have any further questions, please feel free to contact me. Best Regards, (Your name)

16. 英文缩写口语举例

17. 老外常用英文缩写 ̶ 问好 hiho=hola=yo=hi=hey=hellow= 你好，大家好 wuz up=sup=what's up=( 原意：怎么样你？ / 有什么事儿嘛？ ) 也可 作为问好用 ( 当然是比较熟的两个人之间的问候 ) ，回答时有事说事， 没事用 "nothing/nothin much/not much/nm 等回答就可以。

18. 老外常用英文缩写 ̶ 再见 cya = cu = see ya = see you = 再见 laterz = later = cya later = see ya later = see you later = 再见 gn = gn8 = gnight = good night= 晚安 nn = nite = 晚安 说明：一般第一个人常说 gnight/gn8, 然后第二个人用 nite, 后面的用 nn 什 么的都可以了。

19. 老外常用英文缩写 ̶ 惊叹赞扬 OMG = oh my god = 我的天； OMFG = oh my fucking god = 我的老天； wtf = what the f uck = 怎么会事！？ n1 = nice 1 = nice one = 漂亮 pwnz = ownz = 厉害！ ( 例句： pwnz demo!;lefuzee ownz all the others!) rullz = 强！ ( 例句： lefuzee rullz!;you guyz rull!!!) you rock! = 你厉害！ ( 口语中常用， irc 中偶尔能看到。 )

20. 老外常用英文缩写 ̶ 笑 lol = laughing out loud /laugh out loud = 大笑 lmao = laughing my ass off = 太好笑了 rofl = roll on floor laughing = 笑翻天了 排序 : Hehe < haha < lol < muwahaha < lmao < rofl

21. 老外常用英文缩写 ̶ 暂时离开 brb=be right back= 马上回来 ( 例句： gettin some food to eat,brb) bbs=be back soon= 很快回来 bbl=be back later= 过会儿回来 ( 例句： im gonna go out for a while,bbl)

22. 老外常用英文缩写 ̶ 特殊用语 w00t=woot=what= 虾米？！ 主要表示 what 和 yeah 的意思，例如惊叹和兴奋。 1337=l337=l33t=leet=elite= 很强 ( 例句： l33t demo;lefuzee is l337!!!!) lame = 无聊 ( 例句 :dude,thats the lamest thing ive ever heard. 哥们，这是我听过的最衰的事情。 ) dude = d00d = 哥们，朋友 pffffff = whatever = 无所谓； (“f” 的多少和 “pffffffff” 的长短代表你的感情激烈程度 ) n00b=newbie= 新人，新手；小嫩手 sry = sorry = 不好意思 ;

23. 老外常用英文缩写 K = ok = okay = okie = 好的，恩 gimme = give me = 给我 xfer = transfer = 传输 em = them = 他们的宾格 thx = thanks = 谢谢 happy bday = happy b-day = happy birthday! = 生日快乐 dunno = dont know = 不知道

24. 老外常用英文缩写 Kinda = a little bit = 有点 ( 例句： The game is kinda hard for me.i kinda think i should get it done as soon as possib le.) tho = though = 虽然尽管 ( 例句： That demo was very nice,kinda old tho. 那个 demo 很不错，虽然有点老 ) plz = please = 请 cmon = c'mon = come on enuff = enough = 足够

25. 老外常用英文缩写 Hax = hack = cheat = 作弊，说谎 ( 很地道时尚的词，老外用的比较多 ) ty = thank you 原本用的不多，不过现在又开始兴起来了 conn = connection = 线路, 网络, 网络类型 ( 例句 :what conn do you have? / cable ) asap = as soon as possible 尽快 imo = in my opinion 我认为 smh = shake my head ( 摇头叹气 ) Dayum = damn = dang