1. A collaborative project funded by the Champlain LHIN and led by Jewish Family Services of Ottawa

2. “The purpose of TWICC is to improve mental health and well being though a collaborative program providing timely and accessible single session therapy” Collaboration of 8 partner agencies across the Champlain region funded by the LHIN 1.Jewish Family Services Ottawa 2.Family Services of Ottawa 3.Catholic Family Services/Service Familial Catholique d’Ottawa 4.Counselling and Support Services of Stormont, Dundas & Glengary 5.North Renfrew Family Services 6.Ottawa Community Immigrant Services Organization 7.South East Ottawa Community Health Centre 8.Somerset West Community Health Centre

3. Single session counselling ▫First come, first serve ▫Narrative therapeutic framework Counselling is provided in multiple languages ▫English ▫French ▫Cantonese ▫Mandarin ▫Somali ▫Arabic

4. “The help they need when they need it.” Removes barriers to access to provide timely and effective service ▫No referrals or appointments required ▫No wait lists ▫No fee ▫7 days a week, during days and evenings ▫Deep River, Ottawa, Cornwall ‘Having help when one needs is the most important. I was wondering what to do and got the answer. This is important.’

5. Wait times – measured in minutes not weeks or months

6. Client Volume ▫Target : 1770 clients ▫Q1 – Q 3 : 1502 clients seen ▫Q4 : anticipated to continue exceeding targets Unique demographics ▫Young adults ▫Men

7. Reduced distress ▫Decreased approx. 1 point in 10 immediately ▫Decreased additional 4 points at follow up  Less than 10% had gone on to seek other services ‘Having this service helped me understand my issues and concerns.’ Increased coping ▫Results are indicating the clients are better able to cope because of the counselling - 7.6 in 10 ‘My coping skills have improved. Also my ability to navigate through that situation. It is a tremendous service that more people need to know about.’

8. System navigation ▫Referrals ‘They gave me options for what I can do by myself as well as help in my community.’ System impact ▫Emergency department diversion ▫Reaching under supported populations ‘I don’t know where I would have gone. Likely at the hospital.’

9. On-going evaluation ▫Coping, accessibility, follow-up Field-specific research ▫Partner with other walk-in programs ▫Potential cost-benefit analysis Examine mechanisms to increase access ▫Further supports and resources for sites reaching capacity ▫Training and designated time for telephone and e- counselling to increase rural access