3.  You are responsible & accountable  Check in regularly with staff  Monitor what gets done and how  Teach what you know  Be open to learning from them

4.  Help individuals to gain political savvy  Introduce them to others in organization  Offer opportunities for inter-departmental work  Encourage participation in professional organizations  Share your stories

5. The Six Dimensions (Dr. Norman Cohen) 1. Relationship 2. Informative 3. Facilitative 4. Confrontive 5. Mentor Model 6. Employee Vision

6. Key concept = Trust Essential Behaviors:  Sharing/Reflecting  Empathetic Listening  Understanding/Acceptance

7. A. Pat has just begun meeting with you for mentoring sessions. You have learned that she viewed her previous experience with a mentor as a waste of time. When she describes that relationship, she typically rolls her eyes and shakes her head. She has an undergraduate degree that relates directly to her job and has mentioned an interest in taking graduate courses. She has stated that she feels undervalued and that her present job is not challenging enough for someone with her background.

8. Key concept= Advice Essential Behaviors:  Learning facts about career, education, plans, progress  Commenting on use of information  Providing tailored, accurate, sufficient knowledge

9. Key concept = Alternatives Essential Behaviors:  Exploring interests, abilities, ideas, beliefs  Revealing other views, attainable objectives  Discussing own decisions about career, training, education

10. Key concept = Challenge Essential Behaviors:  Respecting decisions, actions, career  Providing insight into unproductive strategies, behaviors  Evaluating the need and capacity to change

11. 1. Identifying unproductive mentee behaviors 2. Dialogue involving the mentee’s ego investment 3. Questioning experience and judgment by pointing out inconsistencies arising from inadequate facts, misinterpreted information, limited knowledge, or distorted perception 4. Coordinating mentee trust with proper timing of confrontation

12.  In order to progress to the manager level at your company, employees must have experience in all of the departments they seek to supervise. This gives them knowledge of all the functions of each department and acquaintance with the people working there. The organization has set up a system whereby potential managers can apply to substitute in each department on regularly specified days. Although Kim has said that her goal is to be a manager at the company, she has not yet signed up for substitute duties.

13. Key concept = Motivation Essential Behaviors:  Disclosing life experiences as role model  Personalizing & enriching relationship  Taking risks, overcoming difficulties

14.  Chris has been invited to participate in a conference presentation with an interdepartmental team from the organization. From what you have observed, Chris clearly has the knowledge and skills to be a valuable member of this team and perform credibly at the conference. In your mentoring session today, Chris expresses some urgent concerns. “What if I can’t fit into the group? What if I fail in front of all those people?”

15.  What is an example of an obstacle you used as motivation in your career?

16.  What is a risk that you are glad you took? What did you learn?

17. Key concept = Initiative Essential Behaviors:  Thinking critically about career future  Realizing personal & professional potential  Initiating change, negotiating transitions

18.  Michael has appeared for his mentoring appointment with you and has a huge smile on his face. He says that he couldn’t wait to share his news with you and get your feedback. He has been accepted into a special leadership education program. You are not familiar with this particular program or how it relates to his previous or current work.

19. 1. What past accomplishments in career and education make you proud? 2. How do you see yourself attaining new career goals? 3. On a scale of 1 to 10, how well do you navigate changes in your life? 4. What criteria are you using to make new choices? 5. What process do you use to solve problems and make decisions?

21.  Help individual grow personally and professionally  Take lead from employee for goals  Challenge and hold accountable

22.  #1 Treat them with respect  Develop good relationships  Give specific directions  Provide frequent and helpful feedback

23. 1. Focus on positive 2. Ask more and tell less 3. Reinforce gradual improvements 4. Create environment that promotes success