1. Banda Ramadan-Introduction1 Communication Skills (603281) Introduction to communication skills

2. Banda Ramadan-Introduction2 Course Objective Develop an appropriate concept of the communication process Understand the components of communication process Develop an understanding of the process of Designing a Communication Develop an understanding of communication Types Build appropriate Listing skills

3. Banda Ramadan-Introduction3 Course Objective Oral communication skills Written communication skills None verbal communication skills Team and group communication Time management skills Job hunting skills ( searching for jobs, writing resumes, job interviews, follow up letters and job offers)

4. Banda Ramadan-Introduction4 Assessment of student progress Presentation ( you will be asked to give a 10-15 minutes presentation) Team and group communication Assignments Examination

5. Banda Ramadan-Introduction5 Course Web Site The e-learning site of the university: http://elearn.isra.edu.jo/ All materials for the course will be on the e-learning site Now lets start

6. Banda Ramadan-Introduction6 The communication process Objectives: –What is communication ???? –Components of communication process –Types of communication skills –Sender/receiver (some considerations)

7. Banda Ramadan-Introduction7 Communication Communication is a process that allows people to exchange information by several methods. Exchange requires feedback. So it is the process of people sending and receiving information through some channel

8. Banda Ramadan-Introduction8 Main Components of communication 1. Sender 2. Message 3. Communication Channel 4. Receiver 5. Feedback 6. Appraisal of the communication process SenderMessageReceiver

9. Banda Ramadan-Introduction9 Components of communication (cont) The Sender refers to the initiator of the communication process, the original emitter of the message who expects a response to it The Message is the final interpretation of the subject of the communication process expressed in words, signs or symbols.

10. Banda Ramadan-Introduction10 Components of communication (cont) Communication Channel is the path through which the message passes from the moment it leaves the sender to the moment it reaches the final destination – the receiver- –Formal channel: is the channel set by the organization according to its system of communication –Informal: is the channel that result form common social relationships within the organization or its outsides environment not necessarily consistent with the system of communication adapted by the organization.

11. Banda Ramadan-Introduction11 Components of communication (cont) The receiver is the person who stands at the other end of the communication process Feedback: response from the receiver, the response may be a direct answer to the message or a clear promise to answer. Appraisal of the communication process: enables us to evaluate the communication process by checking if its objectives have been achieved.

12. Banda Ramadan-Introduction12 Communication skills Types of communications: –Oral communication –Written communication –Non-verbal communication

13. Banda Ramadan-Introduction13 Oral communication Oral communication: is the information expressed in words and transmitted in speech. It refers to oral or spoken communication rather than written communication (ex: meeting, interview ) With oral communication you must have the ability to explain and present your idea in clear language, to diverse audience

14. Banda Ramadan-Introduction14 Oral communication (cont) You must have the ability to design your delivery to a given audience, using appropriate styles and approaches, and understanding of the importance of non-verbal signs in oral communication.

15. Banda Ramadan-Introduction15 Written communication Written communication refers to information expressed in words, symbols, or signs but in writing In written communication you must have the ability to write effectively in a range of contexts and a variety of different audience and purposes, with a command language.

16. Banda Ramadan-Introduction16 Written communication (cont) It includes the ability to tailor your writing to a given audience, using appropriate styles and approaches. It also includes electronic communication such as SMS, email, discussion boards, chat rooms, and instant messaging

17. Banda Ramadan-Introduction17 Non-verbal communication Non-verbal communication refers to information expressed through using body language, signs, tones of voice, gestures, facial expressions, or attitudes, and also the use of pictures, icons, and symbols.

18. Banda Ramadan-Introduction18 Sender and receiver (some considerations) Communication skills Attitude Knowledge level Culture Social structure

19. Banda Ramadan-Introduction19 Communication skills Sender –Writing –Speaking Receiver –Reading –Listening

20. Banda Ramadan-Introduction20

21. Banda Ramadan-Introduction21 Attitudes Sender –Attitude about themselves –Attitude about the audience –Attitude about the topic Receiver –Attitude about the sender –Attitude about the topic

22. Banda Ramadan-Introduction22 Knowledge level Sender –Educational level –Experience with the topic –Use of terms and explanations Receiver –Educational level –Knowledge of the subject

23. Banda Ramadan-Introduction23 Culture Differences Religious believes Local and traditional customs Personal interactions gestures

24. Banda Ramadan-Introduction24 Social structure Position of sender and receiver in relation to each other Who has the authority Who has the power

25. Banda Ramadan-Introduction25 Summary What is a Communication process Components of communication process –Sender, message, channel, receiver, feedback, appraisal. Types of communication skills –Oral, written, non-verbal Considerations for sender and receiver –Communication skills, attitude, knowledge, culture, social structure