1. Introduction; name card

2. Introduction 1. Standing up: – when ladies first come in -- when VIPs or elderlies come in 2. Order of introduction: status – lower to higher age-- younger to older gender – men to women family members – family members to guests younger guest to senior family member married couple – introduce the wife first  Always address the more important person first. e.g. “ Prof. Lee, this is my friend, Bob Wong, who is …” “ And Bob, this is Prof. Lee, Chair of the …. ”

3. 3. Terms of address used in introduction: -- full name -- title + full name; title + last name -- married women -- nobility or royal families: “ Your Excellency ” ; “ Your Highness ” ; “ Your Majesty ” ; “ Lord …” ; “ Lady …” 4. Language used: -- “ Mr. X, may I present Mr. Y, who is the …” -- “ Mr. X. I ’ d like you to meet Mr. Y, the director of …” -- “ Mr. X, this is …” 5. Self-introduction: -- Don ’ t interrupt a conversation or ceremony. -- State your own name clearly and your relationship with the host/hostess; then, ask for the other person ’ s name. -- Men should always take off their gloves when shaking hands.

4. -- hold your head up, make eye contact, shake hands and smile --language used: “ May I introduce myself? My name is David Wang. ” “ I am David Wang, the hostess ’ s brother. I don ’ t believe we ’ ve met. ” ? ” May I have your name? ” “ Hello, I am David Wang. I work with people to help them save money on their vacation. ”  Be interesting and upbeat.

5. The use of name cards 1. Exchanging name cards: -- Before giving your card, ask for the other person ’ s first. -- The person who is introduced should show his/her card first. -- The printed words should face right-side up to the receiver. -- Hold the name card with only one hand (usu. the right hand) while maintaining eye-contact with the receiver. -- When receiving a person ’ s name card, read the information on the card and repeat the person ’ s name before putting the card away. -- Put the card carefully in a proper place to show respect. -- shortage of name card

6. 2. Things to remember when giving out name cards: -- Don ’ t distribute your name card during a meeting or a meal. -- At a private dinner party, don ’ t give your card out unless someone specifically asks you for one. -- Be selective in your distribution of business card. Don ’ t be wasteful and obnoxious. -- Make sure that your card suits your professional image. well designed; printed on high-quality paper; free of wrinkles, smudges, and tattered edges -- Keep your card readily available.

7. 3. Other occasions for name cards to be used: --presenting gifts --hospital visit --visiting --congratulations --informal invitation --thank-you note --farewell note

8. Ways of greetings 1. Shaking hands 2. Bowing – China, Japan, Korea 3. Holding palms together in front of one ’ s chest-- Thailand 4. Hugging and kissing on the cheeks – The Middle East; Central & South America 5. Kissing the back of one ’ s hand – Medieval Europe; European royal families 6. Saluting – the military 7. Nodding – a common way of greetings among acquaintances 8. Kneeling down – an ancient etiquette

9. The Handshake Three simple steps: 1. Say your name and extend your hand. The higher-ranking person or the woman initiate the handshake. 2. Extend your hand at a slight angle, touch thumb joint to thumb joint, and wrap your fingers firmly around the other person ’ s palm. Avoid a “ limp handshake ” or a “ death grip ”. 3. Pump two or three times. Then let go and drop your hand. Timing: during introductions or farewells; when greeting someone from outside the company; when running into someone you haven ’ t seen for a while; when formalizing an agreement.

10. Small Talk Be direct and sincere. Don ’ t try to be cute or funny.  Make an upbeat observation. “ This is a very interesting seminar. I ’ ve already picked up a lot of valuable information. ”  Offer a pleasant self-revelation. “ This is my first time in Philadelphia. ”  Ask an open-ended question. “ How did you manage to get here with all that traffic? ”

11. Appropriate topics:  traffic conditions, sports, the weather  a favorable comment about the city you ’ re visiting or the event you are attending (Be sincere with your compliments. Do not exaggerate.)  current event (get a copy of the local newspaper)  keep up with your professional journals Always keep your comments neutral and positive and listen attentively when others speak. Topics to avoid:  religion  income  age  health  anything private, confidential or controversial

12. Ladies First 1. On the street: Men walk on the outside; ladies inside. 2. In a restaurant: restaurant hostess > ladies > men Men first help the ladies be seated, then, sit down themselves. 3. Taking a car ride: Men open and close the car door for the ladies. 4. Into an elevator: Men hold the door for ladies to get in and out of the elevator.

13. 5. On a stairway or escalator: Ladies first when going up; men first when going down. 6. Through a revolving door: If the door is turning, ladies go in first. If the door is still, men go in first to turn the door for ladies.