1. Using Social Media for Opinion Surveys on Facilities

2. Tools of Communication Media Time to reach 50 million users Radio: 38 years TV: 13 years Internet: 4 years iPhone: 3 years Facebook is adding 20 million users per month Twitter: over 135,000 users per day; in 5 days, twitter users will have sent out one billion tweets Source: United Nations CyberschoolbusUnited Nations Cyberschoolbus

3. Using Social Media for Opinion Surveys on Facilities Your Community

4. Using Social Media for Opinion Surveys on Facilities

5. Pilot Project – Case Study Reasons for Choosing Social Media for Survey: Reach (support, funding, identify the need) Language barrier (communication) Tools (tracking, analytical)

6. Using Social Media for Opinion Surveys on Facilities Pilot Project - Tools Implemented Survey Creation – Survey Gizmo Translation Services Survey design Survey Implementation –Wordpress –Open Houses

7. Using Social Media for Opinion Surveys on Facilities Survey Design

8. Using Social Media for Opinion Surveys on Facilities Survey Design

9. Using Social Media for Opinion Surveys on Facilities Survey Design

10. Using Social Media for Opinion Surveys on Facilities Survey Design

11. Using Social Media for Opinion Surveys on Facilities Survey Design

12. Using Social Media for Opinion Surveys on Facilities Social Media for Richmond City Centre Community Centre

13. Using Social Media for Opinion Surveys on Facilities Traditional Methods

14. Using Social Media for Opinion Surveys on Facilities The Results

15. Using Social Media for Opinion Surveys on Facilities The Results

16. Using Social Media for Opinion Surveys on Facilities The Results

17. Using Social Media for Opinion Surveys on Facilities The Results

18. Using Social Media for Opinion Surveys on Facilities Successes and Challenges – Lessons Learned Resources Limited Platforms Interpretation Objectivity Bilingual Online Availability Reporting Tools Support from the community

19. Using Social Media for Opinion Surveys on Facilities Successes and Challenges – Lessons Learned

20. Using Social Media for Opinion Surveys on Facilities What’s Next? Greater Reach Opportunities to reach out to the community to gauge the desirability of programs Keep a pulse on your community

21. Using Social Media for Opinion Surveys on Facilities Sources A Case Study In Social Media Demographics, www.onlinemba.comwww.onlinemba.com The Great Return, Measuring the Business Impact of Social Media, wildfireapp.com Is it better to share on Google+, Facebook or Twitter, Jeff Bullas, Jeffbullas.com Creative Online Marketing Ideas, Jared Lewis, eHow Five Infographics to Help You Reach your Target Market Online, PRWeb Infographic: Are we addicted to the Internet, Geekologie (reposted on PRWeb) How the World Spends Its Time Online, visualeconomics.com (reposted on PRWeb) The CMO’s Guide to the Social Media Landscape, CMO.com (reposted on PRWeb) How to Maintain Visibility with Your Blog Audience, Denise Wakeman Who’s Afraid of Social Media? The Naysayers, That’s Who, CommuniTech Beginner WordPress SEO (Part 1): How to Optimize your Blog Posts, Paul Suntup 12 Things to do after you’ve written a new blog post, Divvy HQ, designed by Brocktoncg.com Social Media 101: Naysayers and 5 Effective Rebuttals, Pam Schmitz, Perception What Social Media Naysayers are Missing Out On, Stephanie Ward, Firefly Coaching State of the Media: The Social Media Report Q3 2011, Nielsen How to Perform a Social Audit, Mike Lewis, infographic by AwarenessNetworks.com 6 Tips for Avoiding a Social Media Debacle, Katherine Burger The Do’s and Don’ts of Social Media for Business, TheSteel Method, ottopilotmedia.com Infographic: How to Promote your Blog Posts, Marketing Land Infographics and Launch Grow Joy What’s the Next Trend in Digital, Ilana Rabinowitz, http://www.socialmediaexplorer.com/social-media-marketing/whats-the-next-trend-in-digital/http://www.socialmediaexplorer.com/social-media-marketing/whats-the-next-trend-in-digital/ Is Facebook Fading? What Could be Next on the Social MediaHorizon, Katie Bascuas, Jun 27, 2013, http://associationsnow.com/2013/06/is- facebook-fading-what-could-be-next-on-the-social-media-horizon/http://associationsnow.com/2013/06/is- facebook-fading-what-could-be-next-on-the-social-media-horizon/ 5 Innovative & Original Uses of Social Media Data, Digimind, Feb 6, 2013, http://digimind.com/blog/best-practices/innovative-uses-of-social- media-data/http://digimind.com/blog/best-practices/innovative-uses-of-social- media-data/ 7 ways to Increase Survey Response Rates7 ways to Increase Survey Response Rates Customer Surveys, MSP Advice - March 8, 2013 by Ross Beard. http://blog.clientheartbeat.com/7- ways-to-increase-survey-response-rates/Customer SurveysMSP AdviceMarch 8, 2013Ross Beard Should You Create an Online Survey? We Explain the Benefits & Basic Terms Posted on January 23, 2012 By Tiffany Henderson http://whinot.com/blog/2012/should-you-create-an-online-survey-we-explain-the-benefits-basic-terms/January 23, 2012Tiffany Henderson http://whinot.com/blog/2012/should-you-create-an-online-survey-we-explain-the-benefits-basic-terms/ 4 Online Survey Tools: Which One is Best for You? Posted on January 31, 2012 By Tiffany Henderson http://whinot.com/blog/2012/4-online- survey-tools-which-one-is-best-for-you/January 31, 2012Tiffany Henderson