1. Quality Consultants JOBengineer Widget Co Process Management

2. Quality Consultants JOBengineer Widget Co WHY ARE WE HERE? To learn the purpose, value and techniques of process management.. To learn the purpose, value and techniques of process management.. To practice using process management techniques To practice using process management techniques

3. Quality Consultants JOBengineer Widget Co PROCESS MANAGEMENT PROCESS MANAGEMENT WHAT? WHY? WHERE? WHEN? WHO? HOW?

4. Quality Consultants JOBengineer Widget Co WHAT IS PROCESS MANAGEMENT? -PROCESSES ARE GROUPS OF SEQUENTIAL, LOGICALLY RELATED TASKS THAT PROVIDE PRODUCTS AND SERVICES TO BOTH INTERNAL AND EXTERNAL CUSTOMERS -PROCESS MANAGEMENT IS UNDERSTANDING AND EXERCISING CONTROL OVER THESE PROCESSES SO THEY WILL SUPPORT THE MISSION AND QUALITY POLICY OF THE FACILITY

5. Quality Consultants JOBengineer Widget Co WHY DO WE USE PROCESS MANAGEMENT? -IT HAS BEEN SHOWN TO BE A SUPERIOR TOOL TO IMPROVE THE EFFECTIVENESS, EFFICIENCY AND ADAPTABILITY OF PROCESSES. TQM is the use of quantitative and human resource techniques to create a culture of continuous improvement of: -all your products -all your processes -your ability to meet your customer's needs, now and in the future so: the business will survive with continued employment and profits for the stakeholders.....AND

6. Quality Consultants JOBengineer Widget Co WHERE DO WE USE PROCESS MANAGEMENT? -EVERYWHERE....BOTH IN THE PRODUCTION AND IN THE SUPPORT GROUPS---EVERYTHING IS DONE AS PART OF A PROCESS

7. Quality Consultants JOBengineer Widget Co -STARTING TODAY WE WILL USE PROCESS MANAGEMENT -GAINS WILL BE ACHIEVED IN A VERY SHORT PERIOD OF TIME -WE, HOWEVER, WILL USE THIS PROCESS CONTINUALLY AS BOTH OUR PROCESSES AND OUR CUSTOMER NEEDS WILL CHANGE WHEN DO WE USE PROCESS MANAGEMENT?

8. Quality Consultants JOBengineer Widget Co WHO WILL USE PROCESS MANAGEMENT? -INITIALLY, MOST WORK IN PROCESS MANAGEMENT WILL BE DONE BY THE OWNER OF THE PROCESS -HOWEVER, EVERYONE WILL CONTRIBUTE TO THE SUCCESS OF PROCESS IMPROVEMENTS BY ASSISTING THE PROCESS OWNER -SO, WHO OWNS IT? MORE ON THIS LATER -EVENTUALLY, EVERYONE WILL TAKE PART IN PROCESS MANAGEMENT`

9. Quality Consultants JOBengineer Widget Co HOW DO WE USE PROCESS MANAGEMENT? -BY RIGOROUSLY APPLYING THE TEN-STEP PROCESS IMPROVEMENT MODEL -BY CREATING AND COMMITTING TO AN IMPLEMENTATION PLAN WHICH WILL BE SUPPORTIVE OF OUR MISSION, QUALITY POLICY AND GUIDING PRINCIPLES

10. Quality Consultants JOBengineer Widget Co Process Improvement Model 1-Name the owner and define the process 2-Document and measure current success 3-Debug the current process 4-Establish process performance standards 5-Modify job duties of implementors 6-Initiate ongoing quality improvements 7-Monitor and track 8-Define future process requirements 9-Develop process adaptation plan 10-Implement process adaptation plan

11. Quality Consultants JOBengineer Widget Co Process Ownership THE OWNER IS A PERSON WHO-- n has been assigned responsibility for the process n can identify new business directions on the process n can influence changes in policy in the process n can acquire necessary resources

12. Quality Consultants JOBengineer Widget Co Process Ownership IN CONJUNCTION WITH PEOPLE WORKING ON THE PROCESS (THE IMPLEMENTORS), THE PROCESS OWNER WILL: n determine and document process requirements n secure customer concurrence n define subprocesses n designate ownership over major subprocesses n identify implementors and assure their participation in quality improvement activities n ensure training is planned and executed in a timely fashion n ensure documentation is completed n identify critical success factors n establish measurements and set targets to monitor and continuously improve process effectiveness and efficiency n resolve cross-funtional issues n plan for and acquire the resources necessary for process management

13. Quality Consultants JOBengineer Widget Co The Ten Step Plan For Process Improvement Is In File Promgnt2