1. Welcome to the National Quality Center The Quality Academy Tutorial 1

2. 2 Learning Objectives: You Will Learn About… Who we are How NQC shares quality improvement information How NQC leads training on quality improvement How NQC provides consultative services How you can request assistance from NQC Learning Objectives

3. 3 Tips for Viewing This Presentation Skip to other slides in the presentation Read along with the narrator Search for keywords in the presentation Play, rewind and fast forward Review current slide View full screen Tips for Viewing

4. 4 How many written materials related to improving the quality of HIV care has the National Quality Center (NQC) shared at conferences? Submit Pop Quiz A) 5,000 written materials B) 10,000 written materials C) 30,000 written materials D) 40,000 written materials

5. 5 How many people have participated in quality related NQC workshops? Submit Pop Quiz A) 500 B) 4,000 C) 1,500 D) 6,000

6. 6 How many grantees have requested on-site consultation from NQC? Submit Pop Quiz A) 15 - 20 B) 21 - 34 C) 35 - 49 D) 50 plus

7. 7 What has been missing is: a national quality improvement resource for all grantees a catalyst for knowledge sharing among grantees for our collective improvement Why a National Quality Center? The National Quality Center ?

8. 8 The National Quality Center Can Help! Grantees want: Technical assistance Experienced consultants Creative approaches to training Facilitated discussion between grantees A well-designed website Quality indicators Quality improvement tools The National Quality Center

9. 9 Our Mission “ The National Quality Center, in conjunction with HRSA HIV/AIDS Bureau, provides no- cost, state-of the-art technical assistance for all Ryan White Program grantees to improve the quality of HIV care nationwide. ” The National Quality Center

10. 10The National Quality Center

11. 11 Who Supports Us? Programs include: New York State Quality of Care Program National HIVQUAL Project Publication of quality improvement materials The National Quality Center HAB Funded New York State Department of Health AIDS Institute NQC

12. 12 Who Partners With Us? Institute for Healthcare Improvement Academy for Educational Development A pool of seasoned consultants The National Quality Center

13. 13 Who’s on Our Staff? Bruce D. Agins, MD, MPH, Medical Director Clemens Steinbock, MBA, Project Director Kevin F. Garrett, LMSW, Senior Manager Meera Vohra, MPH, TA Manager Ayndrea Greenfield, Project Administrator The National Quality Center

14. 14 What We Have Accomplished Since 2005 Conducted over 50 on-site TA consultations Launched the Quality Academy, the first online quality improvement training resource for HIV care Developed the Training of Trainers Program (TOT) to expand the pool of quality improvement trainers Almost 300 individuals trained in the TOT Over 4,300 individuals trained by TOT graduates Since 2007, conducted monthly TA calls that have had thousands of participants

15. 15 What We Have Accomplished Since 2005 Authored numerous publications around quality improvement and consumer involvement Completed two collaboratives with Part B participants Led the Quality Track at the HAB sponsored 2006 and 2008 All Grantee Meeting Started 2 new collaboratives Cross Part Collaborative for grantees in selected states TGA Collaborative to assist new TGAs in quality improvement activities

16. 16 What We Have Accomplished Since 2005 Initiated the Quality Link Program that connects grantees with their peers for collaborative learning opportunities Disseminated about 40,000 materials through various venues Attended key HIV and healthcare conferences around the country

17. 17 How NQC Shares Quality Improvement Related Resources… NQC website at NationalQualityCenter.org: disseminating a broad range of quality improvement resourcesNationalQualityCenter.org Peer learning among grantees: sharing best practices and linking grantees with similar needs NQC listserv: exploring quality-related topics Exhibits: promoting quality improvement at major HIV conferences Print resources: direct mailing of quality improvement- related publications Continuously developing additional publications: delivering new quality improvement tools NQC Information Sharing

18. 18 Visit our Website: NationalQualityCenter.org NationalQualityCenter.org Over 180 quality resources, applicable to all Parts: HIV indicators Best practices Tools/resources Literature FAQ NQC Information Sharing

19. 19 Sample Quality Improvement Tools Learn more about quality improvement resources in Tutorial 4: NQC Information Sharing

20. 20 Can you download HIV- specific indicators and their exact definitions off the NQC website? Submit Test Question A) Yes B) No

21. 21 Does the NQC provide a forum for sharing ideas and experiences with peers? Submit Test Question A) Yes B) No

22. 22 What can you do if you have a great quality tool that you don’t see on the website? Submit Test Question A) Nothing, keep it to yourself B) Upload it to the NQC website

23. 23 You represent a Part C program with a well-developed quality infrastructure and have experience with many QI projects. Because of this, there’s no reason for you to participate in the NQC’s information-sharing activities. Submit Test Question A) True B) False

24. 24 You Can Get Involved…. Your organization can be involved in information- sharing in many ways: Join our peer learning program Join the listserv Share your best practices via the NQC website Download a QI publication NQC Information Sharing

25. 25 Training Opportunities NQC Quality Training Workshops Conference Calls Online Training Training - of - Trainers Training Options: Short to the point Intense & detailed Easily accessible

26. 26 Where We’ve Held Workshops (as of June 2006) NQC Quality Training

27. 27 Resources for Training To start learning about NQC’s Quality Academy, click here To view information about the latest NQC workshops, click here To learn more about Technical Assistance Calls, click here To download the recordings of past national Technical Assistance Calls, click here NQC Quality Training

28. 28 I attended an NQC workshop and would like to bring what I learned there back to my HIV program. What NQC training resources would help me to promote quality to my colleagues? Test Question A) Participation in an expert-led conference call B) Publications about the importance of quality C) NQC's Train-the-Trainer program D) All of the above

29. 29 Consulting NQC consultants provide intensive on-site technical assistance to help you: NQC Consulting

30. 30 Our Consultants’ Skills Include: Experience with quality improvement HIV/AIDS Bureau’s quality mandates Knowledge of HIV barriers Knowledge of diverse populations NQC Consulting

31. 31 NQC Consultations Are: Individualized Short-term (3-8 months) Targeted to specific quality improvement objectives NQC Consulting

32. 32 How to Request On-Site TA from NQC: NQC Consulting HAB Project Officer212-417-4730 NQC website

33. 33 Map of Technical Assistance Requests NQC Consulting

34. 34 Three Steps to Receive Technical Assistance by NQC: Step 1: Make a request Step 2: NQC and HAB review the request Step 3: Technical assistance consultation begins NQC Consulting

35. 35 Step 1: Make a Request Ryan White Program grantee decides to seek TA The Technical Assistance Request Form is downloadable on the NQC website. NQC website. NQC Consulting Grantee sends Technical Assistance Request Form to NQC

36. 36 Step 2: NQC and HAB Review the Request NQC Consulting Conference call to determine technical assistance objectives NQC and HAB review TA request

37. 37 Step 3: Technical Assistance Begins NQC Consulting NQC assigns a consultant Initial conference call with consultant and NQC staff Consultant begins work with grantee

38. 38 Which Ryan White Program Part qualifies for technical assistance from the NQC? Submit Test Question A) Part A B) Part B C) Part C D) Part D E) Part F AETC F) All of the above

39. 39 Can any grantee receive quality improvement publications and/or participate in quality workshops sponsored by the NQC? Submit Test Question A) Yes B) No

40. 40 Can a sub grantee of a Part A or Part B program request onsite technical assistance from NQC? Submit Test Question A) Yes B) No

41. 41 Which of the following requests is most qualified for technical assistance from the NQC? Correct - Click anywhere to continue Incorrect - Click anywhere to continue You answered this correctly! Your answer: The correct answer is: You did not answer this question completely You must answer the question before continuing Submit Test Question A) We have had a lot of staff turnover and need funding to hire new employees. B) We want help reviewing and assessing our quality management plan as well as recommendations for improvement. C) We want to start keeping electronic medical records and need help setting up the computer systems. D) All of the above.

42. 42 I already receive on-site technical assistance from the National HIVQUAL Project. Can I receive on-site technical assistance from the NQC at the same time? Correct - Click anywhere to continue Incorrect - Click anywhere to continue You answered this correctly! Your answer: The correct answer is: You did not answer this question completely You must answer the question before continuing Submit Test Question A) Yes B) No

43. 43 Please Rate This Tutorial By Indicating How Your Response To The Following Statements. Was this Tutorial helpful to you? Did this Tutorial meet your expectations and goals? Was the Tutorial clearly organized and easy to use? Would you recommend this Tutorial to colleagues of yours? Yes, a lot Yes, a little NeutralNo, not very muchNo, not at all Submit Evaluation

44. 44 Related Tutorials To learn more about quality improvement resources, study Tutorial 4 To learn more about the Ryan White Program and its quality mandates, study Tutorial 3 Related Tutorials

45. 45 The Quality Academy For further information, contact: National Quality Center New York State Dept. of Health 90 Church Street, 13th floor New York, NY 10007-2919 Work: 212.417.4730 Fax: 212.417.4684 Email: Info@NationalQualityCenter.org Info@NationalQualityCenter.org Or visit us online at www.NationalQualityCenter.org www.NationalQualityCenter.org In Closing