1. Interpersonal Skills

2. Objectives Understand what interpersonal skills are
Understand the importance of interpersonal skills
Learn tips for developing interpersonal skills

3. Interpersonal Skills
Interpersonal skills are the skills you use when you interact with people
In other words, the way you interact with people
Examples
A happy, friendly person who communicates well with others has good interpersonal skills
A person who is always complaining and angry, does not

4. Importance of Interpersonal Skills
People with good interpersonal skills are easy to be around
Connect with others
Know what to say
Communicate easily
Employers look for people with good interpersonal skills

5. Examples of Interpersonal Skills
Being respectful
Good attitude
Helpful
Patient and understanding
Anger management skills
Management skills
What are other examples of interpersonal skills?

6. Exercise
Think of someone you do not like associating with. What characteristics or things about them don’t you like?
Think of someone you enjoy being around. What about them makes them pleasant to be with?

7. Tips for Improving your Interpersonal Skills
Smile
Stay positive and upbeat
Don’t let you problems show
Be appreciative
You can’t do it all on your own, acknowledge those that help you
Give credit where credit is due

8. Tips for Improving your Interpersonal Skills
Pay attention to others
Make eye contact when talking to others
Address people by their names
Ask for people’s opinions
Practice active listening
Bring people together
Encourage others to work together

9. Tips for Improving your Interpersonal Skills
Show some humor
Don’t be a grouch
Make people feel comfortable around you
See it from their side
Take other people’s feelings into consideration
Don’t complain
Nobody likes a chronic complainer

10. Important Interpersonal Skills
We are going to take a brief look at some of the more important interpersonal skills that employers look for

11. Assertiveness Skills Stating your point clearly and positively
A form of self expression
Develop your assertiveness by thinking how you would like to be treated
Be honest and direct but respectful of others rights and feelings

12. Conflict Resolution Skills
Involves identifying areas of agreement and compromise so that a solution to the disagreement or conflict occurs
Being able to resolve conflict in a manner that is pleasing to everyone is hard work but worth it

13. Communication Skills
Being able to communicate with others, either in written form or oral, is important
A person who can clearly express themselves and their ideas, shows the person is knowledgeable and intelligent

14. Teamwork Ability
Being able to work on a team is a trait employers look for in their employees
Working in teams involves
Working together to achieve a common goal
Contributing ideas
Respecting others’ ideas and opinions
Getting along with others

15. Conclusion
Interpersonal skills are necessary for your survival both in life and in business
Interpersonal skills can be learned and developed with a little effort