2. Anotace: Anotace Didaktický učební materiál je určen pro žáky 4. ročníků maturitních oborů jako materiál pro přípravu k písemné maturitní zkoušce. V první části je uvedeno rozdělení dopisů na úřední a osobní a je dána jejich charakteristika. Zároveň jsou uvedeny obraty typické pro oba druhy dopisů. Ve druhé části jsou uvedeny příklady dopisů a cvičení. Materiál inovuje výuku použitím ICT. Metodický pokyn Didaktický učební materiál slouží k opakování, procvičování a osvojování jevů písemného projevu v angličtině.

3. WRITING LETTERS

4. TYPES OF LETTERS FORMAL LETTERS - letters written in formal language, usually used for communication between business organizations or an organization and its customers. INFORMAL LETTERS – letters written between friends or relatives ANSWER THESE QUESTIONS: How often do you write / get letters? Who do you write letters to? Have you ever written a formal letter?

5. DIFFERENCES FORMAL AND INFORMAL LETTERS DIFFER: IN STRUCTURE IN GREETINGS AND ENDINGS IN LANGUAGE

6. FORMAL LETTERS STRUCTURE THE ADRESS OF THE SENDER WITH THE POSTCODE THE ADDRESSEE/RECIPIENT THE DATE THE GREETING THE BODY THE ENDING SALUTATION NAME SIGNATURE WHY YOU ARE WRITING THE PROBLEM CONSEQUENCIES POSSIBLE SOLUTION GENERAL COMMENT

7. FORMAL LETTERS STRUCTURE – OTHER PARTS Other parts of formal letters: ´Private or confidential´ for confidential documents Attention (the name and function of the person) Main object (the reason of the letter) ´Encl.´: Enclosed (if we have enclosed documents) ´Copy to´ (if you have sent the letter to more people) TASK: Where do you put these phrases in formal letters?

8. FORMAL LETTERS STRUCTURE (with other parts) THE ADRESS OF THE SENDER WITH THE POSTCODE THE ADDRESSEE THE DATE THE GREETING THE BODY WHY YOU ARE WRITING THE PROBLEM CONSEQUENCES POSSIBLE SOLUTION THE ENDING GENERAL COMMENT SALUTATION NAME SIGNATURE REFERENCES PRIVATE/CONFIDENTIAL ATTENTION ENCLOSED

9. INFORMAL LETTERS STRUCTURE DATE GREETING THE BODY SALUTATION NAME

10. BENNINGS AND ENDINGS FORMAL LETTERS: You are writing to a company and don´t know the name of the recipient: Dear Sir / Dear Madam Dear Sir or Madam You know the name of the recipient: Dear Mr/Mrs/Ms Black Yours faithfully + name Yours sincerely + name

11. BENNINGS AND ENDINGS INFORMAL LETTERS: You are writing to a friend: Dear Jim, Hi, Hello, Yours sincerely With best wishes Best wishes (With) kindest regards All good wishes Regards

12. BENNINGS AND ENDINGS INFORMAL LETTERS: You are writing to a relative: Dear Tom My dear Victoria Dear Aunt Ann Dearest Aunt Ann My darling Ann Love to all Love from us all Yours All the best With much love from Sam Lots of love from Sam Much love, as always All my love

13. LANGUAGE OF FORMAL LETTERS No short forms Polite forms as Could I … ?, Could you …..? Simple and clear language No colloquial expressions No emotional expressions

14. LANGUAGE OF INFORMAL LETTERS Short forms Spoken language Questions like Can I … ?, Can you … ? Emotional expressions

15. TYPES OF FORMAL LETTERS A LETTER OF APOLOGY AN APPLICATION LETTER A BUSINESS LETTER A LETTER OF COMPLAINT AN ENQUIRY A LETTER OF INVITATION A JOB APPLICATION LETTER THANKS AND REQUESTS

16. TYPES OF INFORMAL LETTERS A LETTER OF APOLOGY A LETTER OF CONDOLENCE A LETTER OF INVITATION A LETTER OF THANKS ACCEPTING AN INVITATION GIVING NEWS

17. USEFUL PHRASES INFORMAL LETTERS: BEGINNING: Thanks for your letter It was so great to hear from you I´m sorry I haven´t written for so long / for ages It was a nice surprise to hear from you / to receive your letter ENDING: Write soon Keep in touch Give my regards Sign your name (First name is usually enough. Close friends sometimes put XXX = „kisses“)

18. USEFUL PHRASES FORMAL LETTERS: I am writing to ask / enquire / inform / report / complain about / apply for ….. The purpose of this letter is …… I want to express my (strong) dissatisfaction with / pleasure with…. I demand a full refund I expect you to send me a replacement / your latest cataloque / I would be grateful if you could send me a refund / replacement Could you please send me further information / details about … I would be very interested in finding more about …..

19. TASK WRITE A LETTER OF APOLOGY TO YOUR FRIEND. YOU CAN´T COME AND SPEND THE NEXT WEEKEND WITH HIM, AS YOU AGREED GIVE REASONS WHY YOU CAN´T COME SUGGEST ANOTHER TERM WRITE A LETTER OF APOLOGY TO THE HOTEL. YOU HAVE ORDERED ACCOMMODATION FOR THE NEXT WEEKEND CANCEL THE ACCOMMODATION ASK ABOUT CANCELLATION FEE TRY TO MAKE AN ORDER FOR ANOTHER TERM BE CAREFUL ABOUT THE STRUCTURE AND FORM OF THE LETTERS

20. Použité zdroje: Business letters. [online]. [cit. 2013-01-12 ]. Dostupný z: http://en.wikipedia.org/wiki/Business_letter http://en.wikipedia.org/wiki/Business_letter > www.office.microsoft.com Autorem materiálu a všech jeho částí, není-li uvedeno jinak, je Dr. Anna Štiplová.