1. Hazel Simpson Welcome to

2. Managing and Leading the Team The Role of a Supervisor Professional Impact Managing Responsibilities Building Relationships

3. SITUATIONAL LEADERSHIP Development Criteria Competence Commitment to the task

4. DEVELOPMENT LEVELS D1 – The enthusiastic beginner D2 – The disillusioned learner D3 – The capable (but cautious) performer D4 – The self-reliant achiever

5. SITUATIONAL LEADERSHIP DIRECTING COACHING SUPPORTING DELEGATING - Directive Behaviour + - Supportive Behaviour + S1 S2 S3 S4

6. LEADERSHIP BEHAVIOURS Directive Behaviour Structure Organise Teach Supervise Supportive Behaviour Encourage Listen Ask Explain

7. ‘what is generally said or believed about a person’s character or standing’ Reputation… How is it formed? Personal judgements made from directly observable behaviours and actions How is it spread? Word of mouth

8. Reputation Network Me Whom do I depend for my professional reputation?

9. Personal Impact Visual Vocal Content

10. Personal Impact Visual Vocal Content 55% 38% 7%

11. Impact 55% Body Language Appearance

12. Facial Expression Click Here

13. Impact Visual Vocal Content 55% 38% 7% Pitch Pace Articulation Volume Energy

14. VOICE IMPACT Pitch Low = Authority PaceReading-pace = Clear ArticulationPronounce all words = Intelligent VolumeModerate-loud = Confident EnthusiasmHigh = Interested & interesting

15. Voice Composure Low, warm and mellow pitch Dip the pitch downwards at the end of sentences (statements and questions)

16. Composed Voice Tone 1.It will be with you on Thursday 2.Your application didn’t arrive in time 3.You should have signed the form 4.You didn’t speak to me 5.You didn't make an appointment 6.It will be in today’s post Low, warm and mellow pitch Dip the pitch downwards at the end of sentences (statements and questions)

17. Questions – Composed Voice Tone 1.When did that happen? 2.Who said that? 3.How would that work? 4.Wouldn’t that cause a problem? 5.So you think it’s too slow? 6.What’s your evidence for that? 7.Could you do it? Low, warm and mellow pitch Dip the pitch downwards at the end of sentences (statements and questions)

18. Impact Visual Vocal Content 55% 38% 7% Words Phrases

19. AWAY FROM: notice what could go wrong (can be seen as negative by ‘toward’ people) TOWARD: find reasons why something would work (can be seen as naïve by ‘away from’ people)

20. Transition to Supervisor “I used to be really good friends with everyone in the department, but then I got the supervisor promotion. Now I feel like everybody hates me,” moaned my client. “They can’t seem to accept that I’m their supervisor now and I’m having an especially difficult time with one person who thinks she can get away with just about anything. What should I do?”

21. Johari Window Model

22. DALE CARNEGIE You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you Author: How to Win friends and Influence People

23. Networking Conversation Skills 1. ASK A QUESTION 1. ASK A QUESTION 2. ACKNOWLEDGE RESPONSE 3. SELF-DISCLOSE USE “I…” 3. SELF-DISCLOSE USE “I…”

24. Getting the best from People Soft on People, Hard on Issues.

25. “Never make the mistake of confusing activity with progress” Sunny Baker: “A Complete Idiot’s Guide to Project Management” (2003)

26. STRATEGIC VIEW