1. Roles and Responsibilities
Created by Vanessa Chetty

2. PMO Roles and Responsibilities
PMO EXECUTIVE
Role
Responsibilities
Value
Required Skills
When
Leads the development of the PMO value proposition
Leads the PMO strategically
Key to gaining organization-wide support.
PMO charter development and implementation
Ensuring all PMO activities are driving bottom line value
Buy-in and involvement of executives
PMO staffing
Approval of monthly forecast and work plan report
PMO staff retention
Approval authority on project mgmt. contracts
Measured by how much documented value is brought to the organization
Executive oriented
Project management professional
Has the ability to work well with all levels of the organization
Cross-functional experience with project portfolio management
Consulting background
This is the first person hired into the PMO.

3. PMO Roles and Responsibilities
PROJECT PORTFOLIO MANAGER
Role
Responsibilities
Value
Required Skills
When
PMO Career Path
Leads and maintains the development of the project, resource, asset and strategic objective portfolios
Reports to the PMO executive
Financial and what-if analysis.
Analyzes the project portfolio and makes recommendations to decision makers
Balances the portfolio
Evaluates and helps to implement processes to improve project flow
Publishes the monthly forecast and work plan report
Manages the development and definition of the prioritization model
Can be backup to the PMO executive
Same measurement as PMO executive
improvement in ROI in project portfolio.
Ability to report bad news
Ability to work well with all levels of the business
Part of the first group of people hired into the PMO
PMO Executive

4. PMO Roles and Responsibilities
PROJECT MANAGEMENT MENTOR
Role
Responsibilities
Value
Required Skills
When
PMO Career Path
Supports project rescues
Works in the field assisting project teams
Trains project managers
Conducts project assessments
Reports to the PMO executive.
Provides coaching and mentoring services to the project management community on top portfolio-related components
Works with project sponsors and project managers to identify project delivery opportunities and threats.
Same measurement as PMO executive
Monetarily identified in overcoming project team threats and opportunities
Ability to work well with all levels of business
Consultative in nature and duties
Certified Project Management Professional (PMP)
Complete grasp of PMI PMBOK® fundamentals
Ability to work in high stress situations
Part of the first group of people hired into the PMO
PMO Executive
Project Portfolio Manager

5. PMO Roles and Responsibilities
PROJECT MANAGEMENT TOOL MENTOR
Role
Responsibilities
Value
Required Skills
When
PMO Career Path
Provides technical leadership, coaching and mentoring on all PMO tool utilization
Reports to the Project Management Mentors
Ensures the integrity of all data captured through the supported PMO tools
Responsible for the competence of all project managers, resource managers and team members in PMO tools and applications
Helps with project rescues in rescheduling work loads in the scheduling tool.
Same measurement as PMO executive
Data integrity and completeness
Expert in scheduling tools
Quick learner on software packages
Ability to work well with all levels of the business
Complete grasp of PMI PMBOK® fundamentals
Ability to work in high stress situations
Part of the first group of people hired into the PMO
Project Management Trainer
Project Management Mentor

6. PMO Roles and Responsibilities
HELP DESK SPECIALISTS
Role
Responsibilities
Value
Required Skills
When
PMO Career Path
Customer service
Supports the project management community service requests for assistance
Answers and tracks field requests for assistance from project management community
Same measurement as PMO executive
Responsiveness to customer help desk calls.
Ability to work well with all levels of the business
A complete grasp of PMI PMBOK® fundamentals
Trained in all PMO standard tools and methodologies
Excellent communication skills
Ability to translate technical jargon into simple concepts
Part of the first group of people hired into the PMO
No later than early in second six months of PMO implementation schedule
Project Management
tool Mentor
Trainer
Project Management Mentor

7. PMO Roles and Responsibilities
RESOURCE PORTFOLIO MANAGER
Role
Responsibilities
Value
Required Skills
When
PMO Career Path
Oversees resource portfolio, including strategic resources
Works with Project Portfolio Manager to help balance the portfolios
Seeks to implement resource portability
Full and correct utilization of the organization's strategic resources
Tracks resource utilization trends in alignment with portfolio objectives
Assists project management community in locating just-in-time resources.
Same measurement as PMO executive
Utilization and throughput per week of the organization's strategic resources
Primary PMO executive measurement: to reduce delays caused by unavailable non-strategic resources.
Ability to work in high stress situations with project team partners
Strong negotiation skills.
Part of the second group of people hired into the PMO
Project Portfolio Manager

8. PMO Roles and Responsibilities
METHODOLOGY SPECIALIST
Role
Responsibilities
Value
Required Skills
When
PMO Career Path
Works with project teams in the application of the project management methodology
Assesses team's methodology usage for method compliance and associative risk management for all key projects
Works with Project Management Mentor to identify and overcome obstacles and resistance
Same measurement as PMO executive
Percentage of project management community claiming that methodology is worthwhile
Strong background in PMI/PMBOK® concepts and their application
Ability to teach concepts to work teams
Certified as a Project Management Professional (PMP®)
Able to work with business sponsors and their project teams in project startups.
Part of the second group of people hired into the PMO
Brought in early if the work environment has very low project management maturity
Project Management Mentor
Trainer
Resource Portfolio Manager

9. PMO Roles and Responsibilities
PROJECT MANAGEMENT TRAINER
Role
Responsibilities
Value
Required Skills
When
PMO Career Path
Works with project teams, functional units and other organizations to provide and arrange project management training
Teach project management basic and advanced concepts
Same measurement as PMO executive
Agreed upon financial impact of the training, signed off by sponsors or functional executives.
Professional training experience
Part of the second group of people hired into the PMO
Brought in earlier if the work environment has low project management maturity
Methodology Specialist
Project Management Mentor

10. PMO Roles and Responsibilities
DATA ADMINISTRATOR
Role
Responsibilities
Value
Required Skills
When
PMO Career Path
Constructs the monthly forecast and work plan report
Document librarian
Supports all PMO role players
Provides primary support for the portfolio manager
Ad hoc reporting; PMO data repository processing and integrity
Review of portfolio project status reports and schedules for data completion
Same measurement as PMO executive
Customer satisfaction with information (not data) provided.
Ability to work in high stress situations with project team partners
Should be part of the first group of people hired into the PMO
Help Desk Specialist
Methodology Specialist