1. Crystal Reports 9 Product Launch September 2002

2. Corporate Overview Lee Boon Huat Vice-President, AsiaPac

3. Corporate Overview Founded1984 HeadquartersPalo Alto, California OwnershipPrivately Held OfficesOver 20 in North America, Europe and Asia Products ServicesTechnical Support, Consulting and Training Employees1,650 Worldwide Silver Lake Partners and Texas Pacific Group

4. Market Leader in Revenue Growth  FY2002 Revenue: US$217 Million  32% Quarter on Quarter Growth Rate  8th Consecutive Quarter of Growth  Fiscal Year Ended: June 28, 2002 One of the fastest growing software companies in the world* *Thomas Weisel Partners LLC

5. A Clear and Consistent Mission  Over 12 Million Licenses Shipped. More than all BI competitors combined  Crystal Reports. Best known brand in Business Intelligence  Crystal Enterprise. Over 30,000 customers; most widely used enterprise reporting solution  Standard Reporting Technology. More than 300 strategic OEM partnerships with industry leaders Crystal Decisions is an information management company that provides one of the fastest ways to standardize reporting across the enterprise.

6. Strategic Partnerships More than 300 strategic partners have selected Crystal Decisions for our reporting expertise

7. Telco Manufacturing Insurance Healthcare General Finance Customer Success

8. Growth of the Business Intelligence Market Business Intelligence software turns data into valuable information. It can access data from disparate sources across an enterprise and turn it into business reports to graphically present in customized views. “Crystal Decisions is the fastest growing company in a fast growing industry” Source: IDC Information Access Tools Market Forecast 2000-2006

9. “Crystal Decisions’ strong revenue growth during challenging economic times indicates a healthy demand for the company's enterprise information management solutions. Crystal Decisions provides organizations with a viable software solution for reporting, analysis and information delivery, while fully capitalizing on existing enterprise applications as evidenced by its several successful partnerships.” - Dan Vesset, Research Manager with IDC Analyst Views

10. Technology Vision and Crystal Reports 9 Launch Objectives Andrew Handford Vice-President, Product

11. Product Vision A complete information management infrastructure

12. A History of Innovation  First pure web-based enterprise reporting platform  First zero-client query and report creation  First multi-tier enterprise reporting system  First Windows report writer  Recipient of over 90 industry awards Crystal Decisions has consistently raised the technology bar in Business Intelligence – delivering first-to-market innovation and customer value

13. Product Design Goals Reporting, analysis and delivery – the three pillars of Business Intelligence – are the core of an Information Infrastructure  Mission-critical. Industry-leading reliability and scalability  Platforms. Enterprise, web and developer platforms  Integration. From reporting to analysis to delivery  Infrastructure Standards. Fit with entire business and technology environment

14. Information Infrastructure

15. Product Family Overview Powerful, guided analysis for the enterprise, extending Crystal solutions World leader in high-productivity report development and integration Mission critical, web-based platform for reporting, analysis and information delivery Samples, components and templates for faster ROI using the Crystal platform

16.  Complete information delivery suite  7 th generation technology  Designed for the Web  Highly scalable and reliable  NEW! Datacenter Server Certified  Distributed multi-tier architecture  Customizable, open platform Mission critical, web-based platform for reporting, analysis and information delivery Product Family Overview

17.  Innovative, next generation analytic solutions  Based on 15 years of analytic experience  Powerful guided analysis of business data  Easy drag-and-drop design environment  Key component of enterprise reporting Product Family Overview Powerful, guided analysis for the enterprise, extending Crystal solutions

18. Samples, components and templates for faster ROI using the Crystal platform  Powerful analytical application templates  Sales Force Management  Ad Hoc  KPI  Proven in world’s largest companies  Build on world class Crystal Decisions technologies Product Family Overview

19.  11 th generation technology  Built on 15 years experience and innovation  Rich enterprise- and web developer- focused feature set  Unmatched power, flexibility and openness  Key component of enterprise reporting solutions Product Family Overview World leader in high-productivity report development and integration

20.  2+ years development process  Significant research investment  50+ new and enhanced features  New Advanced Edition  7 languages + support for Unicode including NEW Simplified Chinese A significant milestone for the world’s most widely-used reporting solution Introducing Crystal Reports 9!

21. Version 9 Focus  High-productivity report design  Powerful end user interactivity  Flexible application integration

22. Crystal Reports 9 Overview and Demonstration Jaylene Crick Product Manager, Crystal Reports

23. 50+ Features and Enhancements High Productivity Report Design Repository Custom Templates Formula Workshop Custom Functions Unlimited SQL Control Unicode Support New Wizards and Explorers Database Query Engine Gantt and Gage Charts Cross-tab Enhancements Powerful End User Interactivity Advanced Interactive Viewers Report Parts Guided Navigation Exports Smart Tags in Office XP Flexible Application Integration Report Application Server ePortfolio Lite Java,.NET and COM SDKs Custom Data Deployment Licensing

24. Demo – Productivity Tools

25. High-productivity Report Design  Reduce content creation and maintenance effort by sharing common report elements. SQL Commands Custom Functions Templates Repository Rpt Assembly

26. Version 9 Focus – IT Productivity  … by providing consistent access to any data in any language Unicode OLAP and Relational Data

27. Coffee Break

28. 50+ Features and Enhancements High Productivity Report Design Repository Custom Templates Formula Workshop Custom Functions Unlimited SQL Control Unicode Support New Wizards and Explorers Database Query Engine Gantt and Gage Charts Cross-tab Enhancements Powerful End User Interactivity Advanced Interactive Viewers Report Parts Guided Navigation Exports Smart Tags in Office XP Flexible Application Integration Report Application Server ePortfolio Lite Java,.NET and COM SDKs Custom Data Deployment Licensing

29. Demo Interactivity and Integration

30. End User Interactivity  Empower end users to quickly find and act on salient information Advanced Interactive Viewer Support for Microsoft Smart Tags in Office XP

31. Interactivity and Integration  Maintain data consistency with the same report for multiple devices and views Report Parts Guided Navigation

32. Version 9 Focus – Flexible Application Integration  Integrate with any development environment  Leverage powerful, enterprise-strength, report processing  Control data access, integration and consistent presentation  Scale and extend - from departmental applications to complete enterprise Business Intelligence solutions Java,.NET and COM SDKs Report Application Server Custom Data Access Flexible Deployment Licensing Extensibility to Crystal Enterprise

33. Release Overview Editions Advanced, Developer, Professional Languages English, French, German, Japanese, Spanish, Italian, Simplified Chinese Globalization Support (Korean, Thai, etc.) General August 19 – Worldwide General Availability Availability for all editions in English, French, German October – General Availability for all editions in Simplified Chinese, Spanish and Italian More than 50 new powerful features and enhancements