1. Executive Summary Office 2010 is an evolutionary change from 2007. The biggest changes make it easier to display and filter through data. The next 18 months will bring the market over the hump on migrating to the Office Open XML (OOXML) file format. If you are not using OOXML now, the time will come soon when switching is necessary. Office Web Apps could be game-changing, allowing companies to perform hybrid deployments, and may mitigate the need to virtualize Office applications except Visio and Project. Info-Tech recommends businesses make their upgrade decision based on two factors: what version of Office they’re running, and whether or not they own the licenses for Office 2010. Info-Tech Research Group1

2. Office 2003 still has the largest number of users; these organizations must make an upgrade/migrate decision soon 58% of users face potential file format issues since older versions of Office do not render all OOXML files properly An upgrade decision is more relevant for older office suites Only 42% of organizations are currently running the latest Office release Info-Tech Research Group2 2003 2007 Other Source: Info-Tech Research Group Version of Microsoft Office currently in use N=164 “There's nothing great in the product, and we will have to train new staff on the system to get them up to speed with it, but I can not hold on to Office 2003 much longer!” – IT Manager, Hospitality

3. 26% still plan to upgrade to Office 2007, mostly because they already own the licenses Organizations not upgrading or migrating to another platform risk running into major file compatibility issues with partners and customers creating OOXML files A significant number of companies are not yet going to 2010 Over the next 18 months, 59% of organizations are upgrading to Office 2007 or 2010 Info-Tech Research Group3 No Plans 2010 2007 Other Platform Source: Info-Tech Research Group Migration plans for companies surveyed N=164

4. Info-Tech Research Group4 OneNote is now included in all versions of Office Enhanced data presentation features (Sparklines, Slicer, etc.) Easier image and video editing directly in Word and PowerPoint Conversation view now default in Outlook, thread maintenance tools, Social Connector SharePoint Workspace replaces Groove Fluent UI and Ribbon now standard across all applications Customizable ribbon enables quick access to commonly used features What’s New? Office 2010 is a refinement, not an overhaul SlicerSparklines Source: Microsoft

5. Info-Tech Research Group 5 Provides editing & viewing access to files through the most common browsers (currently IE, Safari, Firefox) on any platform Available for Word, Excel, PowerPoint, Outlook and OneNote Same “look & feel” in browser OOXML files can be edited in desktop client and saved directly to the cloud Files can be easily shared and co- authored with others Runs on SharePoint Server 2010 or Microsoft’s Live.com What is it? A recent Info-Tech survey shows 14% of organizations plan to utilize Office Web Apps Office Web Apps and SkyDrive is available to any user with a Windows Live ID Web Apps Offer Multi-Browser Support Source: InfoTech For a more in-depth look at what’s new in Office 2010, see Info-Tech’s research notes “What’s New in Office 2010 Core Apps?” and “What’s New in Office 2010 Peripheral Apps?”What’s New in Office 2010 Core Apps?What’s New in Office 2010 Peripheral Apps?”

6. Office Web Apps rank lower than major competitors in many key categories. The major strength of Office Web Apps is its compatibility with Microsoft Office. This prevents complications of a mixed environment. Strongest privacy and security is dependent on self-hosted SharePoint Server Works well as a compliment to client, not as a standalone solution Office Web Apps strong in familiarity and compatibility, weak everywhere else Info-Tech Research Group6 CategoryRelative Rank Accessibility321 Usability321 Office Compatibility132 Familiarity132 Sharing/Co-authoring312 Ease of Use213 Cost312 Speed312 Privacy/Security132 FINAL RANK312

7. Four upgrade scenarios: where are you?* Info-Tech Research Group7 For the best practices on deploying Office 2010, refer to Info-Tech’s research note “Upgrading to Office 2010: Out With the Old.”Upgrading to Office 2010: Out With the Old Own Office 2010 alreadyDo not own Office 2010 already At Office 2003 or below I: “Just Do It” Challenge: No support Abandonment by third parties Action: Upgrade to Office 2010 now. II: “Start Over Now” Challenge: No support Abandonment by third parties Acquisition cost Action: Evaluate Office 2010 and competitors to select new standard At Office 2007 IV: “Don’t Rush It” Challenge: Too soon to realize full ROI from Office 2007 upgrade project. Action: Re-assess each year. Consider hybrid 2007 and 2010 Web Apps deployments Adopt OOXML formats III: “Start Over Eventually” Challenge: Too soon to realize full ROI from Office 2007 upgrade project. Acquisition cost Action: Re-assess each year. Eventually evaluate Office 2010 and competitors to select new standard Adopt OOXML formats 31%13%15%42% * % of respondents in each scenario from a recent Info-Tech survey, with some overlap due to mixed deployments III IVIII

8. Microsoft now competes with other platform independent office suites Info-Tech Research Group8 Positioning of popular productivity suites Source: Info-Tech Research Group Microsoft Office is now partially platform independent through the web, but not natively. Office Web Apps can be used as a replacement for application virtualization in many cases, but some functionality is lost. OpenOffice.org-based suites (StarOffice and Symphony) offer free, platform independent desktop clients. Web-only suites (Google & Zoho) have varying price points, including free, depending on functionality required and number of users. How do Office Web Apps change Office 2010’s positioning? III IVIII

9. Strong positioning give Microsoft & Google high scores CategoryRating (1=poor, 4=excellent) Usability 4332233 Portability 2133443 Collaboration 2111233 Cost 1244442 Functionality 4422312 Familiarity 4222222 Reliability 3322242 Total 20161716192017 Info-Tech Research Group 9 “We looked hard at OpenOffice.org, or upgrading to the latest version of Corel, but choosing something other than MS Office is like swimming upstream. We needed compatibility with other applications that integrate with Word and ease of sharing documents with other agencies. Availability of employees in labor market who are already skilled, and availability of training resources, was also a factor. MS Office is also more feature-rich than OpenOffice.org, which is important for some of our power-users.” – Consultant, Telecommunications III IVIII

10. 59% of organizations are planning an upgrade over the next 18 months, bringing market share of Office 2010 to 33%. Office 2010 is not a revolutionary change, it is mostly a refinement or enhancement of Office 2007. Most of Office 2010’s new features are designed to enhance data presentation and collaboration. Enterprises must begin looking at migrating to the OOXML file format Microsoft Office 2010 is only available in three versions, providing a simpler choice of which version to deploy. Bottom Line: – Office 2003 shops that do own Office 2010 should upgrade to Office 2010 as soon as possible. – Office 2003 shops that do not own Office 2010 should start a green field office suite selection project as soon as possible. – Office 2007 shops that do not own Office 2010 should wait for at least a year and then start a green field office suite selection project. – Office 2007 shops that do own Office 2010 should wait for the next Office release unless they can benefit from Office Web Apps. Summary Info-Tech Research Group 10