1. Joint Information Systems Committee Bridging the gap between ICT support services and researchers challenges and opportunities Matthew J. Dovey JISC Programme Director (e-Research) m.dovey@jisc.ac.uk

2. Joint Information Systems Committee JISC Support of Research Programmes Research Communities Engagement e-Research Roadshows Institutional ICT Support Models Requirements and “Evidence Base” Research 3.0 Campaign Virtual Research Environments VRE Status Review VRE Community Support VRE Innovation Projects Research Data Management Strategy Policy and Practice Tools and Technologies Sector Capacity and Skills Awareness Research Infrastructures National Grid Service Cloud Computing and Virtualisation NaCTeM

3. Joint Information Systems Committee Perspectives: Researchers http://commons.wikimedia.org/wiki/Image:Cambridge_Midsummer_Fair.jpg The Internet Culture Shock - When system administrators and IT security meet The Grid Jason Lander; Alan Real AHM2008 Workshop Delivering Grid Services - the role of Central Computing Services

4. Joint Information Systems Committee Perspectives: ICT Support http://commons.wikimedia.org/wiki/Image:MinefieldChileTierraDelFuego.jpg The Internet Culture Shock - When system administrators and IT security meet The Grid Jason Lander; Alan Real AHM2008 Workshop Delivering Grid Services - the role of Central Computing Services

5. Joint Information Systems Committee The Cloud http://clipart.peirceinternet.com/weather.html

6. Joint Information Systems Committee JISC Research Community Engagement http://etc.usf.edu/clipart http://www.engage.ac.uk

7. Joint Information Systems Committee Selected e-Uptake Recommendations there is a need for more people to sit down with scientists and work with them on their specific applications [...] people that understand both Funding bodies as well as HEIs must signal their commitment to supporting the emergence of such individuals by encouraging the development of clearer career progression routes and by acting to raise the profile of their research support services...steps should be taken to ensure that such hybrid skills are recognised by professional bodies, such as the Engineering Council, the British Computer Society and the Institute of Engineering and Technology. action is required by HEIs to foster closer collaboration between local support services and their users so that the former have a better understanding of the latter’s requirements and the latter have a better grasp of the opportunities available to innovate their research methods and practices Action is required to create a greater degree of integration and inter-working between service providers who operate at the national level and the support available to researchers at the local, institutional level to ensure that the former are integrated effectively in the latter the JISC build on the end of Community Engagement programme events held in June 2009 by convening a series of meetings where HEI local service support staff could share user engagement best practice and discuss issues in its implementation.