1. Welcome to MT302 Organizational Behavior Professor Rhonda Shannon Unit 8 Seminar – Communication and Leadership This seminar is being recorded

2. Unit 8 Agenda  General Questions and Announcements  Introduction  Main functions of communication  Formal and Informal forms of communication and the impact on OB  Leadership styles  Recap of Today’s Seminar and Unit  What is new for next week

3. Unit 7 Quick review  Power  Politics  Conflict  Negotiation

4. Any questions ?

5. Unit 8 Outcomes During this unit we will:  Describe the communication process  Discuss the impact of technology on organizational communication  Describe common barriers to effective communication  Identify various leadership styles  Explain the differences between transformational and transactional leadership

6. Communication

7. Why is Organizational Communication so Important?

8. Functions of Communication  Providing knowledge  Motivating  Expressing feelings  Controlling/coordinating

9. Functions of Communication Control Motivation EmotionalExpression Information

10. Communication Process Model... Noise Receiver decodes Receiver creates meaning Transmitted on medium MessageEncoding Message Transmitted on medium Source decodes TransmitMessage TransmitFeedback Sender

11. What can the sender do to improve communication effectiveness? What can the receivers do?

12. The Communication Process  Channel The medium selected by the sender through which the message travels to the receiver.  Types of Channels Formal Channels ○ Are established by the organization and transmit messages that are related to the professional activities of members. Informal Channels ○ Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices.

13. Formal Communication  The process of sharing official information with others who need to know it,  According to the prescribed patterns depicted in an organization chart

14. Formal Communication  downward communication: instructions, directions, orders feedback  upward communication: data required to complete projects status reports suggestions for improvement, new ideas

15. Formal Communication President Vice President Vice President Manager Efforts at coordination Information Instructions and directives

16. Informal Communication  Deviation from the planned communication structure Direction of the flow of information Leaving out people in the communication line Integrating people into the communication line

17. What are some forms of technology in an organization? How do those forms impact organizational communication?

19. Barriers to Communication Copyright © 2009 South-Western/Cengage Learning. All rights reserved. FRAMES OF REFERENCE FRAMES OF REFERENCE FILTERING STRUCTURE INFORMATION OVERLOAD INFORMATION OVERLOAD SEMANTICS STATUS DIFFERENCES STATUS DIFFERENCES

20. What are some ways to break barriers of communication in an organization?

21. Any questions ?

22. What is the definition of leadership, and what would be real-life examples of formal and informal leadership?

23. Leadership Styles

24. Transformational vs. Transactional Leadership  Transformational – arouses intense feelings and generates turbulent one-to- one relationships with followers  Transactional – motivates followers by exchanging rewards for services

25. Transformational Leader  Raises the level of follower awareness, consciousness, and commitment to designated outcomes as well as knowledge of how to achieve these outcomes.  Encourages followers to transcend their self- interests for the sake of the organization  Alters the followers’ needs or expands their wants

26. Transactional Leader  Recognizes what subordinates want from their work and attempts to get it – when performance warrants  Exchanges rewards and promises of rewards for subordinates’ efforts  Is responsive to subordinates’ immediate self- interests – if they get the job done

27. Now that we have discussed Transformational and Transactional Leadership, What are some well-known leaders that are transformational or transactional? Why?

28. Charismatic Leadership Transformational leaders use their leadership abilities to develop a common vision of what could be, to discover or create opportunities, and to strengthen organizational members’ control of their destinies

29. Recap of Today’s Seminar and Unit  Communication  Leadership  Items due this week are:  Discussion (30 points)  Quiz (30 points)  Assignment (30 points)

30. Next Week: Unit 9 – Last Seminar Organizational Structures

31. Any questions ?

32. Reminders Also, don’t forget I will be posting my PowerPoint out on doc sharing and will also be emailing you it as well. You are always welcome to listen to the archives after the Seminar.

33. Thanks for attending seminar I look forward to seeing you next week. Everyone have a great night!