1. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Air France KLM Private Cloud Annabel Destaing / February 19, 2013

2. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 Main Figures Air France KLM Group  The leading long-haul network on departure from Europe.  In 2012, AIR FRANCE KLM carried 77.4 million passengers and 1.4 million tons of cargo.  The Group's fleet comprises 573 aircraft.  Its network covers 243 destinations in 103 countries  The Flying Blue frequent flyer program is leader in Europe and has over 21 million members.  With their partners Delta and Alitalia, AIR FRANCE and KLM operate the biggest transatlantic joint venture with more than 250 daily flights.

3. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3 Air France KLM IT Main Figures  3 Datacenters / 5 Geographical sites  3350 Employees  Budget 750 millions €  >2300 Unix/Linux Servers (AF + KL)  90 000 Internal Users  + 1500 Applications

4. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 Air France KLM IT Context & Objectives Context  Business requires reduced time to market & improved flexibility  At the same time, budget more constrained Objectives :  Decreasing the running time & increasing the cost effectiveness of our processes (ex : infrastructure delivery process).  Reduce our IT costs

5. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5 3 Drivers of Datacenters Evolution 02 AUTOMATION AUTOINST APPROVIZ AUTOINST -Privatecloud AUTOINST APPROVIZ (PaaS) Private Cloud (IaaS) Automation AIR FRANCE KLM Internal Private Cloud AIR FRANCE KLM Internal Private Cloud

6. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6 Air France - KLM Standardization BLUEHAT : Linux system stack projects Define, engineer, industrialize a robust system stack (yearly lifecycle) for physical and virtual Linux servers Hardware X86 server Virtualization (Vmware) Linux Operating System (Redhat) High Availability/Clustering (Symantec) Data Management (Symantec) OPERA : OPERations Alignment Common AF-KL middleware standards and common AF-KL middleware implementation HTTP server (Apache) Application server (Tomcat) Message Queuing (IBM MQ V7) Database (Oracle RDMS V11R2)

7. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7 Air France - KLM Virtualization (Deployment) VIOLIN : (Linux servers virtualization) WAVE : (Windows servers virtualization  Operate virtual servers as physical ones.  Virtualization is the preferred target platform (new servers)  Aggressive projects to virtualize existing Linux and Windows servers

8. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8 Air France - KLM Automation APPROVIZ : Application Environment Configuration (In Progress) Tomcat instance Oracle Schema and Tablespaces Apache Configuration AUTOINST : Linux servers installation Virtual servers Standalone servers Clusters Pre-configuration OS installation Technical Products Installation Post-Configuration OS Provisonning Technical layer provisionning Middleware provisionning Operation tooling

9. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9 Air France KLM Home Made GUI Air France KLM Home Made GUI Air France KLM Home Made GUI Air France KLM Home Made GUI AUTOINST : Linux servers Automatic Installation Server Request OS installation Products Installation Post- configuration Pre- configuration Server Delivery HP Server Automation VMWare VSphere HP Operations Orchestration AF KLM Configuration Database

10. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10 HP Cloud Service Automation AUTOINST – Air France KLM Private Cloud Server Request OS installation Products Installation Post- configuration Pre- configuration Server Delivery HP Server Automation VMWare VSphere HP Operations Orchestration AF KLM Configuration Database

11. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11 Air France - KLM Private Cloud Feedback AutoInst VM installation with operational tools. 9 months 6 months - Technical layers installation on physical servers (standalone, VCS clusters ) with appropriate software policies. - All the servers are managed into HP-SA - All Standard Configurations covered (Apache, Tomcat, MQ, Oracle, SAP, Business) - All middleware & op. tools into SA - 600 servers delivered from scratch 9 months Go live t0Today Private Cloud 4 months t0 Go live 4 months - More than 20 service offerings - All standard VMs available Today

12. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12 Air France - KLM Private Cloud Catalogs 4 Catalogs with different access rules and approval policies: AF « Cloud Catalogue » : TST environment, quota automated approval AF « Infrastructure Catalogue » : PRD/CAE/DEV environments, manual approval by AF managers KL « Infrastructure Catalogue » : all environments, manual approval by KL managers AF « Approviz Catalogue » : shared application environment services, manual approval by AF managers  Coming Soon: Physical Server Catalogue (AF)

13. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13

14. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14

15. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15 AUTOMATION Air France - KLM Private Cloud Benefits Before After Server request AUTOINST Server delivery Average time ~ 6 weeks Average time ~ 1hour Delivery time improvement: Several Weeks => 1Hour for VM Workload gain 85% workload gain (Estimated ROI based on 50%) Quality improvement of delivered servers (the number of additional requests to align the deliverables to the needs decreased over 90%) LCM workload gain Process simplification and alignment between datacentres (common repository, common deployment tools, common implementation)

16. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16 Air France - KLM Private Cloud Follow Ups Upcoming projects  CSA and OO integration with HP NA  Openstack integration  System Management Integration  uCMDB integration  Day to day Change Request home-made portal migration  Others..

17. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thank you