1. Ch. 12: Organizational Communication  Process  Interpersonal Communication  Organizational Communication  Communication and Technology

2. Communication Process  Perceptual model elements Sender Encoding Message Medium selection Decoding Creating meaning Feedback Noise

3. Communication Process  Barriers Process Personal Physical Semantic

4. Interpersonal Communication  Communication competence Figure 12-3, p. 300  Styles Assertive Aggressive Nonassertive

5. Interpersonal Communication  Nonverbal sources Body movements/gestures Touch Facial expressions Eye contact

6. Interpersonal Communication  Active listening Listening styles  Appreciative  Empathetic  Comprehensive  Discerning  Evaluative Keys: Table 12-2, p. 305

7. Interpersonal Communication  Gender differences? Linguistic styles: Nature or nurture? Biological basis? Improving communication

8. Organizational Communication  Contingency approach to media Information richness Complexity of situation Recommendations

9. Organizational Communication  Hierarchical communication  Grapevine Patterns Liaison individuals Organizational moles

10. Organizational Communication  Communication distortion Upward Sources/causes

11. Communication and Technology  Internet/Intranet/Extranet  Email  Videoconferencing  Collaborative computing  Telecommuting